Every office has its problem employees. And confronting them is a task every manager dreads. There is, however, an easy way to do it: with a brief, nonconfrontational conversation. Tell the staffer what behavior the manager expects, tell what positive results the office will see from the change, and leave no room for argument. Here management trainer Jamie Resker, president of … [Read more...] about How to handle 5 common types of problem staffers
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Improving patient flow with one simple gadget
Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during transitions from one stage of a patient's visit to the next, negatively affecting both the patient's experience and your practice's productivity. Fortunately, not every problem needs an expensive solution, … [Read more...] about Improving patient flow with one simple gadget
How to schedule time for time management
Editor's picks: Most of nurse practitioners' appointment time spent on patient education What we're overlooking when it comes to time management Keep things moving: reduce wait times while still giving patients the attention they deserve … [Read more...] about How to schedule time for time management
The countdown for MACRA data collection is ON
By Tina Colangelo bio The last day to start collecting data is October 2, 2017. That is less than a month away. It is crucial to take action now and schedule a MACRA practice assessment. At the very least, these four questions need to be answered: Which payment track will I participate in in 2017, the Merit-based Incentive Payment System (MIPS) or an Advanced … [Read more...] about The countdown for MACRA data collection is ON
Avoid these tricky ADA pitfalls when hiring staff
Every manager is aware of the wider doorways and lever handles and curb cuts and so on required by the Americans with Disabilities Act (ADA). And every manager is aware of providing accommodations for employees. But not every manager is aware of the less obvious ADA requirements that apply to electronic job applications, says Beth Loy, PhD, principal consultant with the Job … [Read more...] about Avoid these tricky ADA pitfalls when hiring staff
A clean office is a healthy and profitable office
Patients lose faith in an office when they see clutter and dusty plastic plants and dirt in the corners. The likely reaction is, "This office is okay for a common cold, but I don't want to have a biopsy here." So it is important to place continued emphasis on keeping the office not only clean but orderly. "People are judged by their appearance," says the manager of a Florida … [Read more...] about A clean office is a healthy and profitable office
Is this how you spent your summer vacation?
Editor's picks: Why taking your vacation is worth the hassle How to schedule employee vacations for maximum efficiency and minimum conflict This year's unused sick days become next year's personal days … [Read more...] about Is this how you spent your summer vacation?
2018 Health Insurance Exchanges Issuer County Map
The Centers for Medicare and Medicaid Services has posted an update to the Health Insurance Exchanges Issuer County Map. This map is of projected issuer participation on the Health Insurance Exchanges in 2018 based on the known issuer public announcements through August 23, 2017. Participation is expected to fluctuate and does not represent actual Exchange application … [Read more...] about 2018 Health Insurance Exchanges Issuer County Map
Can you find the errors in these 8 sentences?
Proofing a document entails far more than looking for spelling errors and typos. Here are some sentences to proof. See how many errors you can find. The answers are below. 1. "Don't pass judgement on me," she whined, "its not easy laying out in the sun all day trying to get a tan." 2. Whose the person whose credit card was stolen? 3. "Yes, its Hinkle alright," the inspector … [Read more...] about Can you find the errors in these 8 sentences?
Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for healthcare providers. With ScheduleSync™, healthcare providers can enable powerful and highly customizable online scheduling on their own websites, blogs, and Facebook pages, as well as directly from their … [Read more...] about Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers