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Exit interviews: You might be surprised by what you learn
By Lynne Curry bio “Good riddance” the supervisor mutters the day his employee leaves. As the practice manager, however, you have doubts. “Kate” is the third employee who’s resigned from your practice in the last eighteen months. All three worked for “Jim.” If you want to learn the truth, you need to talk to these employees who’ve chosen to leave – before they carry away the answers you need. Here’s how. Let each resigning employee know you’d consider it a gift to the employee’s coworkers and you to learn his or her thoughts about working in your organization. If the employee worries about potential retribution, find out why and offer to hold the information you learn confidential. You can also allay any fears the employees may have by offering to… . . . read more.
Updated 2021 CMS QRDA III Implementation Guide final rule available
The Centers for Medicare & Medicaid Services (CMS) has released an update to the 2021 CMS Quality Reporting Document Architecture (QRDA) Category III Implementation Guide (IG) for Eligible Clinicians and Eligible Professionals to support Calendar Year (CY) 2021 reporting. The update includes the list of electronic clinical quality measures (eCQMs) finalized by CMS for the CY 2021 Performance Period based on the CY 2021 Physician Fee Schedule Final Rule released on Dec. 1, 2020. It also includes information for Improvement Activity Identifiers, Promoting Interoperability Objectives and Measures, and Promoting Interoperability Attestation Statement Identifiers finalized by CMS for the CY 2021 Performance Period based on the CY 2021 Physician Fee Schedule Final Rule. The updated 2021 CMS QRDA III IG outlines requirements for eligible clinicians and eligible professionals to report eCQMs, Improvement Activities, and… . . . read more.
5 people problems and how to solve them
By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.
Model waiver of COVID-19 infection liability sign to post at your medical office
As long as COVID-19 remains a threat, you run the risk of being sued by clients, vendors, guests and other visitors (“visitors”) who claim they contracted the virus at your office facility as a result of your inadequate safety measures. One way to limit liability is by conspicuously posting a sign at the entry of your facility indicating visitors’ agreement to waive their rights to sue you for COVID-19 infections by entering the office. Although there’s no guarantee that a court would enforce such a waiver, the Model Sign below uses fairly conservative language that has been found to be enforceable in other situations. Caveat: The inclusion of the phrase purporting to insulate you against your own negligence in Sections 3 and 4 is fairly risky and you may want… . . . read more.
“COVID captains” keep the focus on safe work practices
By Dan Scungio The year 2020 has roared to a close, and COVID-19 is unfortunately still around. We have made changes to our lives at home, in public, and at work. Healthcare workers, in particular, made several changes early on with PPE use and work practices that are still in effect today. A great deal of work had to be done early on this year to provide information to staff in healthcare facilities regarding this updated safety information. At this point, the initial work that needed to be done by safety professionals has been completed. Employees have been educated regarding the continued use of Standard Precautions and how they create protection from pathogens every day. However, as can happen with safety programs, staff become tired of following the regulations, they… . . . read more.
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and…
