Medical Office Manager

You postpone a staffer’s check-in to handle a scheduling problem at another location. Before you finish, someone needs a purchasing decision, a physician wants a change in front-desk coverage and a new hire needs help with a task nobody has had time to explain. By the end of the day, you have answered dozens of questions. The check-in never happened,…

The phones keep ringing, the check-in line grows and yesterday’s messages still need attention. Your staffers say they need another person. You may agree. But before writing the job posting, find out what is consuming the time you already pay for. An apparent staffing shortage can reflect too little coverage, uneven assignments, duplicate work or essential tasks that only one…

A representative leaves several boxes of prescription samples. Someone puts them in the cupboard, another staffer moves a few to an exam room and a clinician takes a package for a patient. Weeks later, a recall notice arrives. Can the practice identify the affected lot, locate the remaining packages and determine whether any went to patients? An orderly cupboard helps,…

You know where to park, which entrance to use and what happens after check-in. Your patients may not. Someone arriving for the first time could be worried about a diagnosis, uncomfortable, running late or helping a family member who needs assistance. An unclear sign or an unanswered question can make an already difficult day harder. This checklist helps you examine…

How to coach the team member who hovers just below standout—and why they matter more than you think You know this person. They show up on time. They’re pleasant. They hit deadlines—most of the time. Their work is…fine. Sometimes even very good. But never consistently excellent. They’re not a problem employee. They’re not a star. They live in that vast…