Medical Office Manager

You have filled the front desk opening. The new staffer has accepted, and you are ready to turn your attention to training. But two other people interviewed for the job and are still waiting to hear from you. It is easy to let those messages slide when the office is short-staffed and the work is piling up. For the candidates,…

A full appointment schedule can give the impression that the practice is having a productive day. Every slot is occupied, the waiting room is busy and the phones are ringing. But a scheduled appointment does not automatically become collected revenue. Some visits arrive with problems that were visible before the patient walked through the door. The wrong visit type was…

The first wave may begin with one receptionist calling out because her child is sick. Then a medical assistant develops a respiratory illness, a nurse requests time off and the billing department starts reminding everyone about unused vacation days. By late fall, a practice that normally runs with just enough people can find itself operating with significant gaps. Medical office…

A patient calls and says she has been dizzy all morning. Another reports worsening pain after a procedure. A parent wants to know whether a child’s fever can wait until tomorrow. These calls often reach the front desk first. The staffer answering the phone wants to help, but there is an important line between collecting information and giving clinical advice.…

Medical office managers know referrals don’t happen by accident. They’re built through strategy, consistency, relationships, and—just as importantly—compliance. To unpack what really works, Medical Office Manager sat down with Michele Krohn, founder of Full Circle PR, an award-winning public relations and marketing firm that has helped hundreds of medical practices nationwide grow sustainably. Michele recently presented on building a strong…