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Why employee mental health is so critical today—and how managers can help
By Robert Half Continued stress has long been an impediment to a healthy workplace, especially when it leads to burnout—increased mental detachment from the job and reduced effectiveness. In a 2019 Robert Half survey of managers, a staggering 96% said their employees experience burnout to some extent. And in a related poll, 91% of workers themselves reported feeling at least somewhat burned out. And then came COVID-19. The anxiety and uncertainty associated with the pandemic has further gnawed away at mental well-being for many managers and employees. New stressors for home-based workers often included larger workloads due to leaner staffing, not being able to interact with colleagues in person and the challenge of caring for children or elders during the workday. In a 2020 global study by Qualtrics, SAP and… . . . read more.
9 tips for virtual onboarding of new remote employees
Designate someone who will communicate with the new employee in terms of the expectations of their first day, first month, and beyond. Consider assigning the new employee a mentor or ‘buddy’ in their department who will check in regularly and answer any questions. Consider having a representative from upper management meet the new hire. Showing they are valued in the organization will help new employees feel welcomed and motivated. Ensure consistent communication and updates from company leaders. Digitize your onboarding process. Utilize the tools available to you by amalgamating onboarding documents and welcome packages into organized PDF documents that can be easily shared digitally. Arrange to have a laptop configured and shipped to their home in a timely manner, and coordinate secure sharing of any profile logins or passwords. Avoid setting… . . . read more.
Updated 2021 CMS QRDA III Implementation Guide final rule available
The Centers for Medicare & Medicaid Services (CMS) has released an update to the 2021 CMS Quality Reporting Document Architecture (QRDA) Category III Implementation Guide (IG) for Eligible Clinicians and Eligible Professionals to support Calendar Year (CY) 2021 reporting. The update includes the list of electronic clinical quality measures (eCQMs) finalized by CMS for the CY 2021 Performance Period based on the CY 2021 Physician Fee Schedule Final Rule released on Dec. 1, 2020. It also includes information for Improvement Activity Identifiers, Promoting Interoperability Objectives and Measures, and Promoting Interoperability Attestation Statement Identifiers finalized by CMS for the CY 2021 Performance Period based on the CY 2021 Physician Fee Schedule Final Rule. The updated 2021 CMS QRDA III IG outlines requirements for eligible clinicians and eligible professionals to report eCQMs, Improvement Activities, and… . . . read more.
5 people problems and how to solve them
By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and…
How to make a collection call to a patient
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
