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You can be personally liable for what happens in your workplace
By Lynne Curry bio
It comes as a surprise to most managers when a plaintiff names them personally as a co-defendant in a lawsuit against the manager’s company…
How to share bad news with your staff
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…
Potential hires meet with staff as part of job interview
Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…
3 questions to help you handle patient credits
By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…
After a relationship with a disruptive patient ends
Your practice terminated a relationship with a disruptive patient, and everything went smoothly—or so you thought…
What to do when a staffer lodges a valid complaint against a doctor
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
