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Better primary care relationships save healthcare dollars
By David Fortosis The medical office manager has always worn multiple hats. From administrative oversight of payroll, talent acquisition, performance reviews, finance and human resource management to providing guidance to leadership regarding employee benefits—the office manager looks after it all. This briefing will address one of those topics—how to support and encourage employees to build even better relationships with primary care providers. Primary care has always been the gateway into the healthcare system. Internists, general and family practice, pediatrics and, in some cases, gynecology have been a patient/consumer’s first stop if they have an illness, medical concern, or the presence of physical or mental health symptoms that need attention. The primary care physician 1) shares co-responsibility for her/his patient’s health, and 2) is highly skilled at providing the first and… . . . read more.
9 tips for virtual onboarding of new remote employees
Designate someone who will communicate with the new employee in terms of the expectations of their first day, first month, and beyond. Consider assigning the new employee a mentor or ‘buddy’ in their department who will check in regularly and answer any questions. Consider having a representative from upper management meet the new hire. Showing they are valued in the organization will help new employees feel welcomed and motivated. Ensure consistent communication and updates from company leaders. Digitize your onboarding process. Utilize the tools available to you by amalgamating onboarding documents and welcome packages into organized PDF documents that can be easily shared digitally. Arrange to have a laptop configured and shipped to their home in a timely manner, and coordinate secure sharing of any profile logins or passwords. Avoid setting… . . . read more.
5 people problems and how to solve them
By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and…
How to make a collection call to a patient
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
Getting that new patient info into EHR before appointment
Here are some reader tips for getting new patient information into the electronic health records prior to…
