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Don’t put your good customer service on hold
By Mark Williamson, CEO at PHMG bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…
How to improve your practice’s denial management system
With many payors now intensifying their efforts to deny or reduce claims, your medical office’s denial management system is more critical than ever for…
Diagnostic errors and test results top ECRI Institute’s patient safety list
Diagnostic errors and improper management of test results in electronic health records (EHRs) were recently named by…
21 easy ways to boost practice profitability fast
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
How to end the jealousy when a sharp newcomer threatens longtimers
A tenet of management is “people require care.” And nowhere is that more evident than in the situation where a bright-eyed, eager, and…
Traps to avoid: Giving ex-practice employees access to PHI
Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…
