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Try skip-level meetings to get straight answers
By Lynne Curry bio Question: The three of us run a mid-sized practice. Despite the pandemic, we’re doing well. We’re hiring, in part because we’re growing, and in part because we’ve had resignations. We don’t understand why so many employees have resigned since mid-October. We have a bright future, but sense we have a problem. As we don’t know what it is, we can’t fix it. It’s not that our employees are choosing unemployment; they’re leaving for jobs in other practices. We’ve tried to exit interview the employees who’ve quit, but only reached two of them. Both said negative things, but when we brought what they’d said up with their former managers, the managers convinced us we’d talked to disgruntled employees whom they’d disciplined for performance problems. We’ve tried an… . . . read more.
Model waiver of COVID-19 infection liability sign to post at your medical office
As long as COVID-19 remains a threat, you run the risk of being sued by clients, vendors, guests and other visitors (“visitors”) who claim they contracted the virus at your office facility as a result of your inadequate safety measures. One way to limit liability is by conspicuously posting a sign at the entry of your facility indicating visitors’ agreement to waive their rights to sue you for COVID-19 infections by entering the office. Although there’s no guarantee that a court would enforce such a waiver, the Model Sign below uses fairly conservative language that has been found to be enforceable in other situations. Caveat: The inclusion of the phrase purporting to insulate you against your own negligence in Sections 3 and 4 is fairly risky and you may want… . . . read more.
“COVID captains” keep the focus on safe work practices
By Dan Scungio The year 2020 has roared to a close, and COVID-19 is unfortunately still around. We have made changes to our lives at home, in public, and at work. Healthcare workers, in particular, made several changes early on with PPE use and work practices that are still in effect today. A great deal of work had to be done early on this year to provide information to staff in healthcare facilities regarding this updated safety information. At this point, the initial work that needed to be done by safety professionals has been completed. Employees have been educated regarding the continued use of Standard Precautions and how they create protection from pathogens every day. However, as can happen with safety programs, staff become tired of following the regulations, they… . . . read more.
How to manage maternity or leaves of absence
Employee leaves of absence for maternity or medical reasons can be tricky to navigate and can place heavy staffing and…
How to make a collection call to a patient
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
Getting that new patient info into EHR before appointment
Here are some reader tips for getting new patient information into the electronic health records prior to…
