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INSIGHT

Protecting your employees from workplace violence

By Lynne Curry  bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before…


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INSIGHT

This way to the exit: How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…


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INSIGHT

Employment Law updates for HR managers

By Mike O’Brien  bio
This is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws…


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TERMINATION

3 proven ways to make firing easier on everyone

The termination process is difficult for a manager, as well as the staffer being fired. These three steps won’t alleviate all the pain, but they will make…


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INSIGHT

22 questions a manager should ask before firing an employee

By Lynne Curry  bio
The final revenge of the fired employee: The manager makes an unwitting but critical mistake that unravels the firing decision or results in a painful payout to the…


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INSIGHT

5 guidelines that save you if you supervise a bully employee

By Lynne Curry  bio
Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to…


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MANAGING THE OFFICE

The key ingredients of a profitable medical practice

Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…


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INSIGHT

Office predators can take many forms

By Steve M. Cohen  bio
Although human behavior covers a huge range, it can often be categorized into several general areas…


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INSIGHT

Double standards never work at work

By Steve M. Cohen  bio
An overly hard and arbitrary management style is rarely a good idea, but when it’s directed at one employee or even one group of employees it’s almost guaranteed to be a…


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INSIGHT

Family and business: not always the best mix

By Steve M. Cohen  bio
In my experience, nepotism often brings a range of personal and organizational issues that are worth noting. First, let me acknowledge that there is…

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