By Paul Edwards bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…
INSIGHT
How exit interviews support your management
August 25, 2017 by
PRODUCTIVITY
How to handle the 4 most common types of “disconnected” staffers
August 21, 2017 by
Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…
INSIGHT
Employment Law Update for HR Managers
August 4, 2017 by
By Mike O’Brien bio
Here is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws…
HIRING
5 proven ways to keep “toxic employees” off your payroll
July 21, 2017 by
Got toxins in the office? Toxins are people who cause dissent. They undermine people. They create an atmosphere of mistrust and suspicion. They kill the…
INSIGHT
Protecting your employees from workplace violence
June 23, 2017 by
By Lynne Curry bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before…
INSIGHT
Employment Law updates for HR managers
May 19, 2017 by
By Mike O’Brien bio
This is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws…
TERMINATION
How to make firing easier on everyone
March 24, 2017 by
The termination process is difficult for a manager, as well as the staffer being fired. These three steps won’t alleviate all the pain, but they will make…
INSIGHT
22 questions a manager should ask before firing an employee
December 30, 2016 by
By Lynne Curry bio
The final revenge of the fired employee: The manager makes an unwitting but critical mistake that unravels the firing decision or results in a painful payout to the…
INSIGHT
5 guidelines that save you if you supervise a bully employee
November 18, 2016 by
By Lynne Curry bio
Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to…
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
September 30, 2016 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
