By Paul Edwards bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact…
BLOG
How exit interviews support your management
July 12, 2019 by
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
April 5, 2019 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
EMPLOYEE HANDBOOK
Employee handbook compliance 101
December 31, 2018 by
An employee handbook is a living, active guide that your medical practice looks to and points to when your employees have questions about their…
PRODUCTIVITY
Resolving employee conflict
October 22, 2018 by
Q: Two members of my staff don’t get along with each other—at all. The constant bickering and other childish behavior have me at my wit’s end. Sometimes I feel like…
TERMINATION
7 steps to safely terminating an employee
August 24, 2018 by
Properly terminating an employee to minimize the chances of repercussions starts with gathering all the facts and considering all the factors, says HR attorney…
TERMINATION BEST PRACTICES
Can your employee handbook help you safely terminate an employee?
August 17, 2018 by
If you ever need to terminate an employee, one of the best tools you can have is an employee handbook that sets out clear policies and…
PRODUCTIVITY
How to handle the 4 most common types of “disconnected” staffers
August 13, 2018 by
Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…
INSIGHT
Cheap management tricks that really work
February 16, 2018 by
By Steve M. Cohen bio
Sometimes office management is more a matter of quickly throwing out a good answer rather than some profound strategy or statement. I’m not trying to minimize the organization and old-fashioned brainpower that goes into…
INSIGHT
Why do some get away with sexual harassment?
November 24, 2017 by
By Lynne Curry bio
Harvey Weinstein. Bill Cosby. Roger Ailes. Bill O’Reilly. Uber executives. And maybe someone you know. How can these men not “get it?” How do they get away with…
MANAGING STAFF
Give a ‘wake-up call’ to these 3 common types of “nightmare staffers”
November 17, 2017 by
Nightmare employees come in all sorts of packages. Here are three of them: the staffer who always has an excuse, the staffer who…
