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PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

If you’re tired of video meetings, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via other channels, like email… . . . read more.

CYBERSECURITY

Disinformation endangers your company, not just democracy

By Doug Striker bio Did you hear about the rumor that COVID-19 was spread by mobile devices using the 5G network? It sounds so insane and far-fetched that no one would believe it, right? I mean, how in the world would a virus travel through a cell phone frequency band, into a cell phone or tablet, and then out of the device into a person’s body? But thanks to social media, fake news sites set up by bad actors, and Average Joes (like you and me) who click that “share” button all too readily, the rumor spread like wildfire, gaining so much traction that people were literally lighting cell phone towers on fire around the world. Why would someone spread such nonsense? And when I say “someone,” I not only… . . . read more.

YOUR CAREER

Preparation is the key to a good Zoom interview

By Lynne Curry bio Question: After unsuccessfully responding to job listings on LinkedIn and Indeed.com for five weeks, I finally received a request to interview. When I asked, “Where do I meet you?” I learned I’d be interviewed via Zoom. I’ve had bad experiences with Zoom. For some reason, they have my name misspelled; I’ve tried but haven’t been able to fix this. I can’t even get into my Zoom account; my password’s at my former office and Zoom insists on sending the password reset to my former, extinct email. And I find it distracting looking at my face when I’m speaking. My brother-in-law promises to help me fix the name thing, but I’m even more panicked about the interview itself. I need this job and need to know how… . . . read more.

COVID & TELEWORK

Are employers responsible/liable for an employee’s home ergonomics, safety and expenses?

By Lynne Curry bio Question: COVID-19 has caused employers large and small to require the employers work from home rather than their employer’s worksites. Word has it that this may continue beyond weeks and months and become the new normal. What is my employer’s responsibility/liability for workplace ergonomics and safety when my home becomes my workplace? Do they need to compensate me for my expenses in upgrading my Wifi and getting a new office chair? Answer: “That depends,” says FisherBroyles management-side employment attorney Eric Meyer. According to Meyer, because the “Occupational Safety and Health Act (OSHA) ensures safe and healthful working conditions–even outside of the normal workplace, employers technically have a duty to protect remote workers at home.” “But in reality,” notes Meyer, OSHA won’t inspect employees’ home offices. Additionally, OSHA… . . . read more.

COVID-19

Telemedicine calls for new etiquette guidelines

By Dr. Neil Baum bio Coronavirus has changed the playing field and methodology of caring for patients. We no longer will be seeing all our patients in our offices. Also, there has been a relaxation of the restrictions, such as HIPAA, for using telemedicine and now, or the first time, there are codes and reimbursements that make it possible to be compensated for virtual care. Just as there are proper behaviors expected of physicians who are face-to-face with patients, there is a new code of behavior for telemedicine. Even though telemedicine appointments are becoming popular, video conferencing etiquette can be a challenge to many physicians. I would like to offer a few suggestions for making your telemedicine visits more professional. Use good gear Use the top-of-the line equipment. Even though… . . . read more.

TECHNOLOGY

Choosing an automated compliance partner

By Kristi Williams bio Sometimes the obvious isn’t so obvious.  And sometimes it takes fresh eyes to see what has been right in front of you all along.  Such is the case with automation in healthcare. Today, healthcare organizations find themselves continuously challenged to keep up with changing regulatory requirements and to ensure that their business practices adhere to external rules and internal controls. That responsibility falls directly on the shoulders of the compliance department who is tasked with identifying risks that an organization faces and implementing controls to protect the company from those risks. The need for an effective compliance program is not new.  It has been understood by health plans for years.  What is new, however, is that an increasing number of health plans are turning to automation… . . . read more.

CORONAVIRUS

AMA puts out telemedicine guide

The American Medical Association (AMA) has compiled a guide to help physicians get telemedicine up and running so they can safely care for patients. The telemedicine quick guide outlines the first steps to get started and lays out key considerations to implementing telemedicine and explains policy, coding and payment. Even if your practice didn’t use telemedicine before, it may be an option now. Federal government agencies temporarily relaxed certain federal privacy regulations during the COVID-19 crisis and expanded payment policies. For example, the Centers for Medicare & Medicaid Services (CMS) is letting physicians provide beneficiaries a wider range of health care services without having to visit a health care facility. This CMS fact sheet explains more. Also, the Health and Human Services (HHS) Inspector General is waiving Medicare’s cost-sharing requirements for COVID-19 treatment delivered via telehealth from a doctor’s office or hospital emergency department. Learn more with… . . . read more.

TELEHEALTH

Public health emergency jumpstarts remote care

From video chats to relaxation of state licensing requirements, the coronavirus pandemic has accelerated the adoption of remote and virtual healthcare services. Here is an update from CMS: Medicare Telehealth Visits: Effective for services starting March 6, 2020, and for the duration of the COVID-19 Public Health Emergency (PHE), Medicare will make payments for Medicare telehealth services furnished to patients in broadened circumstances. During the PHE, clinicians can use popular applications that allow for video chat such as Apple FaceTime and Skype, thanks in part to enforcement discretion by the HHS Office of Civil Rights. Clinicians who seek additional privacy protections for telehealth while using video communication products should provide such services through technology vendors that offer HIPAA business associate agreements (BAAs) with their video communication products. In addition, clinicians… . . . read more.

PANDEMIC

Protecting your medical practice during uncertain times

By John W. McDaniel bio Given the recent disruption and decreased demand for physician office services, coupled with the foreboding predictions associated with the COVID-19 pandemic, both hospital- affiliated and private medical practices are having to adjust their operations in order to provide billable patient care services while salvaging the cash flow/liquidity of the practice. Indeed, physicians have been slow to adopt telemedicine as an essential adjunct service; yet, the current external environment beyond our control has caused physicians to respond and explore ways to optimize operational changes in terms of modifying the traditional business model of physician practices in order to be financially viable now and in the future. The greatest change has resulted in realizing the benefits of telemedicine as physicians are discovering the benefits of performing patient assessments… . . . read more.

HIRING

Should you notify applicants they didn’t get the job?

Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or…


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