There are several pitfalls associated with using text messaging in a medical office when it comes to complying with the Health Insurance Portability and Accountability Act (HIPAA) regulations. Here are a few examples: Lack of Encryption: Standard SMS text messages are not encrypted, which means that messages containing sensitive patient information can be intercepted and read by unauthorized parties. HIPAA requires that all electronic communications containing protected health information (PHI) be encrypted to protect patient privacy. Device Theft: If a mobile device containing patient information is lost or stolen, this could lead to a HIPAA violation. Mobile devices should be password protected and have the ability to be wiped remotely in case of loss or theft. Lack of Control: When healthcare providers use their personal phones for work purposes, they… . . . read more.