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MANAGING THE OFFICE

Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers

Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for healthcare providers.

With ScheduleSync™, healthcare providers can enable powerful and highly customizable online scheduling on their own websites, blogs, and Facebook pages, as well as directly from their listings on nearly every major consumer health destination including Google, Bing, Yelp, Healthgrades, Vitals, Wellness.com, and more than 20 others.

Going beyond just a “Make Appointment” link on a page, ScheduleSync™ integrates natively into partners’ sites and mobile apps to provide a rich and consistent online booking experience that’s designed to convert prospects into patients.

On the back-end, ScheduleSync™ also integrates with the most common electronic health record (EHR) and practice management systems, making it easy for providers to expose open slots in their calendars and fill unused appointment inventory. Providers also get access to a dashboard and comprehensive reports to help them understand how various online channels perform.

Patients benefit from centralizing their personal details in a single Doctor.com account that effectively gives them a “single sign-on” for appointment booking across the consumer health ecosystem, reducing redundant data entry and streamlining check-in when they arrive.

“With the addition of Google last week, Doctor.com can now offer healthcare providers near complete coverage of the most important consumer sites for online appointment booking. Collectively, our network of partners reaches tens of millions of people seeking care every month,” said Andrei Zimiles, CEO of Doctor.com “The trend towards online scheduling is accelerating at a rapid pace. It’s being driven by the undeniable convenience of 24/7 appointment booking and an increasingly tech-savvy healthcare consumer. Today, Doctor.com has the only universal solution that connects patients with providers at this critical last mile in their care-seeking journey, improving the experience for all involved.”

According to a recent study by Accenture 64% of patients will use digital tools to make medical appointments by the end of 2019. Savvy healthcare providers, from private practices to large health systems have recognized the opportunity presented by this fundamental shift in how patients access care. 

“We have been using Doctor.com in our practice for over a year, and are delighted with how it has helped our practice grow,” said Scott Kwiker, co-owner of a Massachusetts-based plastic surgery practice. “Interacting with potential new clients online in a way that’s convenient for them is an important part of our practice. We are really excited about Doctor.com’s new universal online scheduling solution. Patients are already going to these sites to research potential medical providers. Allowing them the convenience of booking an appointment with us directly through our online profiles is huge. It will both make life easier for patients, and help our practice grow.”


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