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READER TIPS

Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction

When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…


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READER TIPS

In Florida, a wheel of fortune ends the not-my-job syndrome

A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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READER TIPS

Front desk moves its phones into a communications center

A Colorado manager has taken the telephones off the front desk and set up a communications center.
The noise, other commotion, and staff burnout at the…


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READER TIPS

How one manager makes mandatory staff training fun

Staff need not respond with groans when you say the word “training,” even if that training is complicated…


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READER TIPS

A four-day week improves quality of life as well as revenues for Florida office

Four days on with Fridays “sort of ” off is terrific, says the practice manager of a five-physician, 28-staff medical office in…


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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Spreadsheets track everything from payers to subscriptions

The manager of a surgical medical office in Maine tracks both the big and the not-so-big elements of office management on spreadsheets. The spreadsheets show…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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