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READER TIPS
 

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Patient collections ‘bonus incentive’ program increases patient payments and staff pay

An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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READER TIPS

A little money here, a little there; where to find the sleeping savings

When the money’s tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt…


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READER TIPS

Ohio staff spend one day a month in each of the other positions

The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a…


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READER TIPS

With quality a monthly topic, improvements are never ending

A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…


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READER TIPS

A 30-day collection agency letter cuts the A/R days in Atlanta office

A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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READER TIPS

Profit-boosting ideas welcome at staff meetings

Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…


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