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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Spreadsheets track everything from payers to subscriptions

The manager of a surgical medical office in Maine tracks both the big and the not-so-big elements of office management on spreadsheets. The spreadsheets show…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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READER TIPS

Missouri staff train each other on solving the day-to-day issues

The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…


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READER TIPS

A little money here, a little there; where to find the sleeping savings

When the money’s tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt…


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READER TIPS

For a Colorado clinic, telecommuting fills the gap in long-term absences

A large Colorado clinic has started allowing staff to work from home. But unlike most employers, it doesn’t…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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READER TIPS

By following strict procedures, New York office has ‘a stellar year’

A three-physician New York City surgery practice had a stellar year. It attributes its success to the fact that everybody follows strict and detailed…


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READER TIPS

New referrals come from a visit, a folder, and chocolate cookies

When a new manager took over the office of a Miami gastroenterology practice, the office had just lost two physicians and needed to…


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