Increasing patient payments improves the practice’s bottom line. But how exactly do you motivate patients to pay…
TEAMWORK
Role-playing turns front and back office staff into one team
October 20, 2017 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
October 20, 2017 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
INDUSTRY NEWS
Miracle Flights provides 724 free medical flights in August
September 29, 2017 by
The nation’s leading medical flight charity, Miracle Flights, has reported 724 free flights provided in August to critically ill children and adults in need of specialized…
INSIGHT
5 essential steps to ensure an effective HIPAA program
September 22, 2017 by
By Danika Brinda bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…
MEDICARE
CMS reveals new Medicare Card design
September 15, 2017 by
The Centers for Medicare & Medicaid Services (CMS) recently gave the public its first look at the newly designed Medicare card. The new Medicare card contains a…
MANAGING PATIENTS
Patients with disabilities: your guide to basic etiquette
September 8, 2017 by
For a patient with a disability, an accommodation isn’t enough. Behind that disability is a normal person, albeit a person with…
READER TIPS
Improving patient flow with one simple gadget
September 8, 2017 by
Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during…
MANAGING THE OFFICE
When you’re about to lose patience with a patient
September 4, 2017 by
Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…
READER TIPS
Polite form on chart collects balance due at registration
September 4, 2017 by
Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…
