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MANAGING THE OFFICE

Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers

Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for…


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PATIENT EXPERIENCE

In the News: Alliance helps member physicians collect patient reviews and manage online reputation

Physicians belonging to Collier County Medical Society (CCMS) in Florida now have help boosting their online reputation and gaining insight into…


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WORKING WITH PHYSICIANS

What to do when your doctor becomes a patient

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…


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EDUCATING PATIENTS

Most of nurse practitioners’ appointment time spent on patient education

Nurse practitioners play a crucial role in helping patients decode medical information, according to the findings of a recently released Merck Manuals survey. The survey of 210…


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BILLING & COLLECTIONS

12 tips for boosting patient payment

The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…


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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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READER TIPS

With quality a monthly topic, improvements are never ending

A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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