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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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RISK MANAGEMENT

How your staff can help prevent costly malpractice lawsuits

Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…


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COLLECTIONS

Why you need an office policy on collecting fees

Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals…


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INCREASING PROFITS

How to make a collection call to a patient

A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…


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WORKING WITH PHYSICIANS

What to do when your doctor becomes a patient

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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BLOG

Don’t put your good customer service on hold

By Mark Williamson, CEO at PHMG  bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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PATIENT SAFETY

Diagnostic errors and test results top ECRI Institute’s patient safety list

Diagnostic errors and improper management of test results in electronic health records (EHRs) were recently named by…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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