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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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HEALTH TECHNOLOGY

Medication errors associated with health information technology

Use of health information technology (HIT), such as computerized prescriber order entry systems and pharmacy information systems, can help prevent…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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MANAGING THE OFFICE

When you’re about to lose patience with a patient

Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…


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INSIGHT

Finding and keeping nurses

By Gayle Norton  bio
The shortage of qualified nurses in many parts of the country poses hiring issues, especially for medical practices outside of metropolitan areas or…


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HEALTH IT

Health IT safety collaborative releases new safe practices for patient identification

Improving the accuracy of patient identification remains a challenge across all healthcare settings. In fact, the ECRI Institute recently completed its…


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HEALTHCARE TECHNOLOGY

Machine learning and healthcare: Improving outcomes through predictive analytics

Machine learning is a part of everyday life for most Americans, from navigation apps to Amazon’s omniscient purchase recommendations. But in healthcare…


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PATIENT CARE

How to reduce patient stress and pain during vaccination

A study published by the American Academy of Pediatrics examined the reasons for vaccine delays and found that three-quarters of surveyed doctors said parents postponed shots over concerns about…


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PATIENT SATISFACTION

Putting patients over profits: Who do consumers see as champions of the healthcare industry?

Harris Poll recently surveyed more than 1,000 U.S. adults ages 18+ to gauge consumers’ attitudes toward the healthcare industry. The results are…


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HEALTH CARE REFORM

Notice from CMS: Attest to 2016 Program Requirements by February 28

The Centers for Medicare & Medicaid Services Registration and Attestation System is now open…


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