Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
November 12, 2018 by
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
November 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
TEAMWORK
Role-playing turns front and back office staff into one team
October 26, 2018 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
INSIGHT
Telehealth integration offers healthcare advantages for baby boomers
October 22, 2018 by
By James B. LeVasseur, Ph.D. bio
The looming shortage of qualified doctors and specialists presents a significant challenge for the nation’s healthcare system…
READER TIPS
Polite form on chart collects balance due at registration
October 22, 2018 by
Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…
PATIENT CREDITS
3 questions to help you handle patient credits
October 12, 2018 by
By Ranadene K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
How does your office deal with patient credits? More importantly, does your office deal with patient credits at all? Believe it not, not all offices do. There are several reasons why an…
MANAGING PATIENTS
5 quick ways to make your waiting room more welcoming
October 12, 2018 by
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…
MANAGING THE OFFICE
Keep things moving: reduce wait times while still giving patients the attention they deserve
October 12, 2018 by
It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…
INSIGHT
5 essential steps to ensure an effective HIPAA program
October 9, 2018 by
By Danika Brinda bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…
