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INCREASING PROFITS

How to write a strong collection letter

Increasing patient payments improves the practice’s bottom line. But how exactly do you motivate patients to pay…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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INDUSTRY NEWS

Miracle Flights provides 724 free medical flights in August

The nation’s leading medical flight charity, Miracle Flights, has reported 724 free flights provided in August to critically ill children and adults in need of specialized…


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INSIGHT

5 essential steps to ensure an effective HIPAA program

By Danika Brinda  bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…


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MEDICARE

CMS reveals new Medicare Card design

The Centers for Medicare & Medicaid Services (CMS) recently gave the public its first look at the newly designed Medicare card. The new Medicare card contains a…


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MANAGING PATIENTS

Patients with disabilities: your guide to basic etiquette

For a patient with a disability, an accommodation isn’t enough. Behind that disability is a normal person, albeit a person with…


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READER TIPS

Improving patient flow with one simple gadget

Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during…


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MANAGING THE OFFICE

When you’re about to lose patience with a patient

Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…


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READER TIPS

Polite form on chart collects balance due at registration

Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…


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