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INCREASING PROFITS

Patient referrals: an untapped source of new revenue

Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…


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READER TIPS

Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction

When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…


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READER TIPS

In Florida, a wheel of fortune ends the not-my-job syndrome

A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…


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MANAGING THE OFFICE

Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren’t the…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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BILLING & COLLECTIONS

12 tips for boosting patient payment

The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…


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INSIGHT

How one irritated patient can start a social media firefight

By Lynne Curry  bio
Here’s the scenario: One of your physicians considers himself “a law unto himself.” When an employee or patient protests how…


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TELEHEALTH

How telehealth is helping emergency eye care teams

DigiSight Technologies, a digital health company, has launched a telehealth solution that enables healthcare teams to collaborate and…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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WORKPLACE SAFETY

A 10-step workplace violence prevention and liability management plan

This will help you prevent workplace violence and manage your medical office’s liability risks.
You don’t need us to tell you that violence in the workplace has become a major societal problem. You probably also recognize that taking steps to…


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