By Audrey Epstein bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…
INSIGHT
5 actions to take when you hear, “I don’t trust you”
July 13, 2018 by
MULTIPLE INSURANCE COVERAGES
How to determine the order of multiple insurance coverages
July 13, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…
READER TIPS
With quality a monthly topic, improvements are never ending
July 13, 2018 by
A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…
HIPAA
The patient privacy epidemic and what can be done about it
July 13, 2018 by
By Mark Hughes
In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
July 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
BILLING & COLLECTIONS
12 tips for boosting patient payment
July 6, 2018 by
The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…
YOUR CAREER
Do you have the ‘right stuff’ to be a successful medical office manager?
June 29, 2018 by
As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…
PRODUCTIVITY
Is your career headed nowhere?
June 22, 2018 by
In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your…
RISK MANAGEMENT
How your staff can help prevent costly malpractice lawsuits
June 22, 2018 by
Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
PATIENT CARE
Physicians lack time and tools to discover hidden risks in patients with chronic conditions
June 18, 2018 by
The vast majority of primary care physicians don’t have the time or tools to adequately address the needs of their patients with multiple chronic conditions, leaving some patients to…
