Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
INCREASING PROFITS
How to make a collection call to a patient
September 27, 2019 by
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
MANAGING PATIENTS
Internet use can help patients self-diagnose rare genetic disorders
September 20, 2019 by
The notion of empowering patients to take control over their own health care is particularly powerful within the realm of…
MANAGING STAFF
The plain and practical side of medical office managing
September 20, 2019 by
Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…
COLLECTIONS
Why you need an office policy on collecting fees
September 16, 2019 by
Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals…
BLOG
5 essential steps to ensure an effective HIPAA program
September 6, 2019 by
By Danika Brinda bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…
READER TIPS
Separate room for schedulers calms front office chaos
August 30, 2019 by
A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
SOCIAL MEDIA MARKETING
Social media is a double win for your medical practice and your career
August 23, 2019 by
Digital media specialist Brittney Overstreet says social media has given word-of-mouth marketing—the oldest marketing tool—unanticipated strength that…
MANAGING THE OFFICE
Staff name badges help patients feel comfortable
August 19, 2019 by
A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make…
