By Lynne Curry bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before…
INSIGHT
Protecting your employees from workplace violence
June 23, 2017 by
BILLINGS AND COLLECTIONS
5 ways for healthcare providers to get ready for new Medicare cards
June 23, 2017 by
Medicare is taking steps to remove Social Security numbers from Medicare cards. Through this initiative the Centers for Medicare & Medicaid Services (CMS) will prevent…
MANAGING THE OFFICE
Popular online doctor review sites don’t help patients find high-quality doctors
June 16, 2017 by
New research conducted by ConsumerMedical, a leading health care decision support and concierge company, has found that the vast majority of top-rated specialty physicians on…
MANAGING PATIENTS
How to handle an angry patient
June 9, 2017 by
In a medical practice, an angry patient – and sometimes a really angry patient – is apt to appear any time…
TECHNOLOGY
Six HIPAA violations you may be missing
June 9, 2017 by
Is your practice HIPAA compliant? Are you sure? Most health-care providers take very seriously this federal mandate to protect patient privacy—at least in theory. In practice, however, lots of things get…
MANAGING PATIENTS
5 quick ways to make your waiting room more welcoming
May 26, 2017 by
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…
INCREASING PROFITS
Patient referrals: an untapped source of new revenue
May 19, 2017 by
Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…
READER TIPS
Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction
May 19, 2017 by
When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…
READER TIPS
In Florida, a wheel of fortune ends the not-my-job syndrome
May 19, 2017 by
A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…
MANAGING THE OFFICE
Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?
May 12, 2017 by
A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren’t the…
