By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…
COLLECTIONS
7 best practices for optimizing your collections
May 17, 2019 by
RISK MANAGEMENT
How your staff can help prevent costly malpractice lawsuits
May 10, 2019 by
Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
COLLECTIONS
Why you need an office policy on collecting fees
May 3, 2019 by
Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals…
INCREASING PROFITS
How to make a collection call to a patient
April 26, 2019 by
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
WORKING WITH PHYSICIANS
What to do when your doctor becomes a patient
April 26, 2019 by
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…
MANAGING THE OFFICE
How one medical center created their dream schedule
April 26, 2019 by
I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…
BLOG
Don’t put your good customer service on hold
April 22, 2019 by
By Mark Williamson, CEO at PHMG bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
April 19, 2019 by
You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
PATIENT SAFETY
Diagnostic errors and test results top ECRI Institute’s patient safety list
April 12, 2019 by
Diagnostic errors and improper management of test results in electronic health records (EHRs) were recently named by…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
