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BLOG

What’s it really like around here?

By Lynne Curry  bio
You feel it the moment you enter the organization. Ask the employees “What’s it like around here?” and they confirm…


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MANAGING STAFF

What to do when a staffer lodges a valid complaint against a doctor

Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…


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MANAGING STAFF

Here’s how to get good stuff about the office during an exit interview

An exit interview should bring to light far more than what is good and bad about the office. It should give insight into what’s really going on and produce ideas for making improvements…


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BLOG

How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact…


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COMPLIANCE

The duty to accommodate the religious beliefs of employees & job applicants

Federal and state laws ban employers from discriminating against employees on the basis of religion. Mere tolerance of religious differences in the workplace…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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COMPLIANCE

TOOL: Model Religious Accommodations Policy

Mere tolerance of religious differences in the workplace isn’t enough. Federal and state discrimination laws also require employers to…

. . . download here


SAFEGUARDING PHI

Traps to avoid: Giving ex-practice employees access to PHI

Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…


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MANAGING STAFF

5 easy ways to boost employee morale

How can the manager improve morale? Here are five morale-boosters to try in your office…


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