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STAFF TRAINING

Develop a habit of training your staff and create a corporate culture of excellence

“Excellence is an art won by training and habituation,” said Aristotle. “We are what we repeatedly do. Excellence, then, is not an act but…


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MANAGING STAFF

Surviving seven types of nightmare personalities

They may do good work but their obnoxious personalities spawn resentment and negativity. Don’t hesitate to strike hard at…


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TAX CUTS AND JOBS ACT

The Tax Cuts and Jobs Act: Are you and your staff getting the most out of each paycheck?

Sixty-eight percent of employees are not sure how the Tax Cuts and Jobs Act (TCJA) will impact their finances, according to the 2018 “Getting Paid In America” survey conducted by…


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INSIGHT

5 efficiency-draining traps to avoid in your practice

By Karen Mattocks, Vice President of Business Development at RxVantage  bio
It is a practice manager’s worst nightmare. You arrive at work one morning and suddenly realize you no longer have a grip on…


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MANAGING THE OFFICE

Easy ways to make your medical office healthier

A medical practice focuses on patient health and wellbeing. Yet, too often, the workplace doesn’t promote staff health and wellbeing – and, in fact, detracts from it…


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INSIGHT

5 ways high-performance organizations make meetings effective

By J. Elise Keith  bio
Every organization has to figure out how to make meetings productive. It’s a complex challenge. To be effective, each meeting needs to engage the individual talents of the people involved…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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PRODUCTIVITY

Are you managing or mentoring your staff?

Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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SOCIAL NETWORKING POLICY

Model Employee Social Networking Policy

Why you need this model policy:

This model policy will help you protect your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking.

. . . download here



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