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4 Ways You Are Apologizing Wrong

By Stacey Hanke  bio
Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of…


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RISK MANAGEMENT

8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office

Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It’s tempting to…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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INSIGHT

Who’s the real person you plan to hire? Can social media help you decide?

By Lynne Curry, Ph.D., SPHR  bio
The applicant knocked it out of the park with both his resume and his answers to your interview questions. The references he provided gave…


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GENDER DISCRIMINATION

Study finds alarming ambivalence about gender discrimination in the workplace, despite evidence that compensation inequality and harassment exist

Randstad US has released results of a survey examining American workers’ feelings and experiences related to gender equality in the workplace…


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COMPLIANCE

5 tested ways to make your billing and coding more profitable

The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…


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INSIGHT

Five tips to boost efficiency for the front office

By Cheyenne Brinson, MBA, CPA  bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…


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MENTAL HEALTH

How to create a good mental health work environment for employees

Most people are aware that employees with a physical illness or disability are entitled to a reasonable accommodation under the…


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MANAGING THE OFFICE

Upping your game as a medical office manager

Managing an efficient and profitable medical practice depends upon your ability to master a specific set of management skills, implement best practices, and…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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