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INSIGHT

Protecting your employees from workplace violence

By Lynne Curry  bio
On June 5, 2017, John Neumann Jr. brought a semiautomatic pistol and a hunting knife into his former workplace. He killed five people before…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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MANAGING THE OFFICE

Why taking your vacation is worth the hassle

If you can’t remember the last time you took a vacation, you’re not alone. While American workers are stressed, they’re not taking…


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INSIGHT

Why your best talent is leaving and four ways to win them back

By William A. Schiemann, Ph.D  bio
Most leaders of companies today recognize the importance of having engaged people at work. Yet research from the Metrus Institute, Gallup, and others say that…


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COMPLIANCE

5 tested ways to make your billing and coding more profitable

The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…


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MANAGING STAFF

7 employee benefits you can give to your staff at little or no cost

A question readers often ask Medical Office Manager is what benefits can they give staff that won’t…


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INSIGHT

3 mistakes that cause medical practice change initiatives to fail

By Nick Hernandez  bio
Good is rarely good enough, and opportunities for improvement are never lacking. Unfortunately, the success rate of major change initiatives in…


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MANAGING THE OFFICE

Are you offering your medical office staff the hottest summer perks?

What’s the hottest summer perk? Workers surveyed by staffing firm OfficeTeam said they’re most interested in flexible schedules…


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INSIGHT

This way to the exit: How exit interviews support your management

By Paul Edwards  bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…


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CHANGE MANAGEMENT

Are changes in your medical practice leading to employee stress and distrust?

The American Psychological Association recently surveyed 1,500 U.S. adult employees and found that the negative effects on employees of changes in the workplace are not only…


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