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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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MANAGING THE OFFICE

The importance of recognizing your employees’ hard work

Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…


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INSIGHT

How I use disagreements to build stronger teams

By Audrey Epstein  bio
Because I facilitate team sessions for a living, I’ve seen lots of team interactions—all kinds of drama, some shouting and tears, but also lots of laughter, joy, and bold action. Much about teamwork has been researched…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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WORKING WITH PHYSICIANS

Keep your job by learning ways to stay neutral

The job of managing a medical office can be unpredictable, because there’s not the luxury of answering to just one…


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WORKPLACE SAFETY

4 proven ways to increase handwashing

Everyone knows handwashing reduces the transmission of illness. Why then is it so difficult to get staff to comply? Experts recommend four strategies to promote handwashing…


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MANAGING STAFF

“Why are you leaving us?” 5 key questions to ask staffers who resign

There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…


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TECHNOLOGY

How to handle patients who diagnose themselves

There’s a wealth of medical information online, and increasingly patients are tapping it to come up with their own diagnoses. Needless to say, this results in numerous challenges for medical practitioners and office staff.
But how exactly do you navigate the issues that arise from…


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READER TIPS

Illinois manager challenges the status quo, creates taskforce committee

A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…


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INSIGHT

8 actions to be an exceptional listener

By Stacey Hanke  bio
Most people consider themselves to be good listeners, finding it hard to admit otherwise. We know listening is vital to building strong relationships with coworkers…


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