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MANAGING THE OFFICE

How to share bad news with your staff

There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive.
The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be…


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READER TIPS

Ohio staff spend one day a month in each of the other positions

The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a…


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INSIGHT

3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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WORKING WITH PHYSICIANS

What to do when your doctor becomes a patient

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…


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MANAGING STAFF

5 easy ways to boost employee morale

How can the manager improve morale? Here are five morale-boosters to try in your office…


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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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INSIGHT

Techniques leaders can use to diminish the Monday morning slump

By Dudley Slater  bio
The numbers are sadly staggering. Some 70% of American workers are not engaged and dread Monday morning, according to an annual poll by the Gallup organization…


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TECHNOLOGY

What? Not another upgrade!

How to ensure a smooth transition when you upgrade your EMR software or install a new system
Just when everyone is trained and comfortable with your EMR system, along comes…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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