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INSIGHT

5 actions to take when you hear, “I don’t trust you”

By Audrey Epstein  bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…


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EMPLOYEE BENEFITS

3 tips for selecting a health and benefits advisor

By David C. Fortosis  bio
The responsibility of selecting, designing, financing, and managing employee benefits is a critical task in today’s medical office business. Retirement and…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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INSIGHT

Three dimensions of medical practice cohesion

By Nick Hernandez  bio
Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and…


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EMPLOYEE BENEFITS

Genetic testing emerges as new trendy workplace benefit

Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and…


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INSIGHT

Not just another HR story

By Lynne Curry  bio
Thirty-nine years ago I leapt off the cliff, deciding to create a business that offered employers and employees assistance in handling employee challenges…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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TECHNOLOGY

What? Not another upgrade!

How to ensure a smooth transition when you upgrade your EMR software or install a new system
Just when everyone is trained and comfortable with your EMR system, along comes…


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INSIGHT

Can you turn Gen Yers into solid workers? And are you ready for Gen Z?

By Lynne Curry  bio
Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They’ve known severe economic recession, the War on Terror and global warming…


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PRODUCTIVITY

Is your career headed nowhere?

In your role as medical office manager, you no doubt set goals for the practice and your staff. But have you taken the time to think about your…


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