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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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HIRING

Do you make this costly interviewing mistake?

Don’t focus a job interview on whether the candidate can do the job. The purpose of an interview is not to evaluate hard skills or job experience or…


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INSIGHT

I started sending my team a weekly inspirational email and something extraordinary happened

By Robert Glazer  bio
A few years ago I began the habit of getting up earlier and writing in my journal, taking the time to be reflective, appreciative, and grateful. I went over…


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EMPLOYEE BENEFITS

The surprising answer to what your staff really wants

What do employees want? Flexible work arrangements are often at or near the top of survey lists…


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INSIGHT

Simple steps to better track your medical practice contracts

By Nick Hernandez  bio
Keeping track of contract renewals can be tedious. Whether practices renew such contracts all at once, or throughout the year, there are techniques to simplify the…


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READER TIPS

Improving patient flow with one simple gadget

Having an efficient patient flow is, of course, good for your patients and good for your practice. However, despite all your efforts, sometimes a good flow is derailed during…


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MANAGING THE OFFICE

Compliance quiz: Which employees can you discipline for smoking pot at work?

Your practice is located in Colorado, Washington or another state where recreational and medical marijuana use is legal…


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PRODUCTIVITY

How to handle the 4 most common types of “disconnected” staffers

Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…


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INSIGHT

An 8-step process to improve your medical practice

By Nick Hernandez  bio
Physician owners know that there are four key objectives at the core of process improvement…


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