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Home » topics » Productivity
RETAINING STAFF

Be smart about scheduling to retain hourly employees

May 30, 2023 by

Staff scheduling can significantly impact the success of your practice. While scheduling may seem like a routine administrative task, its importance in retaining your valuable hourly employees cannot be overstated. A well-designed and thoughtful scheduling system can lead to increased job satisfaction, higher productivity, and improved staff retention rates. . Depending on the size and structure of your practice, you might have some of these staff members on hourly wages instead of monthly salary—receptionist, medical assistant, billing and coding specialist, medical transcriptionist, records technician, medical equipment tech, office cleaner and office assistant. Good scheduling practices could give them: Consistency and predictability By providing consistent and predictable work schedules, you demonstrate your commitment to fairness and respect for your employees’ time. Hourly employees often face challenges in balancing their work and… . . . read more.

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PRODUCTIVITY

Time blocking strategies for success: A guide for medical office managers

May 16, 2023 by

Introduction: As a medical office manager, your role is crucial in ensuring the smooth operation of the office while managing various projects and tasks. To effectively handle the demands of a medical environment, implementing time blocking techniques can be highly beneficial. By strategically allocating your time, you can optimize productivity, streamline workflows, and successfully manage projects. Let’s explore how time blocking can specifically benefit you as a medical office manager. Prioritize Patient Care Initiatives: In a medical setting, patient care is of paramount importance. Time blocking allows you to prioritize initiatives that directly impact patient well-being. Allocate dedicated blocks to activities such as staff training on patient communication, implementing quality improvement programs, and ensuring compliance with medical regulations. By dedicating specific time slots, you ensure that essential patient care tasks… . . . read more.


BILLING & COLLECTIONS

4 strategies for more effective medical billing

May 4, 2023 by

By Isaac Smith The medical billing process can be a time-consuming endeavor, but there are several ways you can improve your practice’s revenue flow. Here are five strategies for increasing your medical billing efficiency. 1 Ensure transparency in payments Whether you provide in-network or out-of-network services, patients are looking for more transparency from their healthcare providers. They want to know what they can expect and what is included in the price tag. And they are willing to pay for it if you deliver on your promises. One of the most important aspects of medical office administration is billing and collections. A good revenue cycle tool will help you to be more transparent by generating reliable out-of-pocket cost estimates at the time of service, as well as helping you to identify… . . . read more.

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YOUR CAREER

Cultivate these 7 habits for success

May 2, 2023 by

As an office manager, you are responsible for the efficient operation of your workplace. Your role requires you to balance multiple tasks, manage diverse teams, and keep things organized. To become a highly effective office manager, you can take inspiration from Stephen Covey’s timeless book, “The 7 Habits of Highly Effective People.” Here are some tips based on Covey’s teachings to help you excel in your role: Be Proactive—Being proactive means taking charge of your actions and outcomes. As an office manager, you have the power to influence how your workplace functions. You can start by identifying the key challenges and opportunities in your workplace and taking proactive steps to address them. For instance, if you notice that communication is a problem, you can set up regular team meetings, implement… . . . read more.

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WORKPLACE WELLNESS

How to recognize and deal with burnout

April 27, 2023 by

Here are some tips for medical office managers on why they might suffer burnout, how to recognize it, and what they can do to prevent and deal with it. Understand the causes of burnout: Burnout is a form of chronic stress that results from prolonged exposure to job demands that exceed a person’s resources. For medical office managers, burnout can stem from factors such as heavy workloads, long hours, inadequate staffing, and high levels of responsibility. Recognize the signs of burnout: Some common signs of burnout include chronic fatigue, irritability, cynicism, feelings of disengagement or detachment from work, reduced productivity, and physical symptoms such as headaches or gastrointestinal problems. Take care of your physical and mental health: Taking care of yourself is critical for preventing and managing burnout. Make sure… . . . read more.

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3 steps to success for a new medical office manager

April 21, 2023 by

Dear Medical Office Manager: I’ve just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you understand their strengths, weaknesses, and how they operate. Have one-on-one meetings: Schedule one-on-one meetings with each member of your team. This is a great opportunity to get to know them on a personal level, learn about their goals, and discuss any concerns they may have. Shadow your team: Spend time shadowing your team members as they perform their duties. This will give you a firsthand… . . . read more.

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YOUR CAREER

What happened to weekends?

April 19, 2023 by

By Lynne Curry If you’ve lost your weekends to work projects begging to be finished and annoying pop-up employer emails, you’re not alone. According to ActivTrak’s survey of 134,260 employees who worked for 900 separate organizations, employees work an average of 6.6 hours, almost a full work day, each weekend. If this fits you, consider these questions: Has your job taken over too much of your life? What do you need to do to recover your weekend? The vanishing weekend For many managers and employees, weekends dwindled in exchange for a flexible work/life balance. You wanted to attend exercise classes at noon on Tuesdays and Thursdays? Go for it. You drop your kids off at nine a.m. and pick them up at three p.m.? No problem, use your weekend to… . . . read more.

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YOUR CAREER

5 learning paths to advance your medical office management career

April 19, 2023 by

Are you looking to advance your career in healthcare management? Maybe more education is the answer. Here are six educational avenues to consider: 1 Bachelor’s degree in healthcare administration Pursuing a bachelor’s degree in healthcare administration provides a strong foundation in healthcare management principles, policies, and regulations. 2 Master’s degree in healthcare administration A Master’s Degree in Healthcare Administration can provide advanced training in areas such as healthcare finance, strategic planning, and health information technology. 3 Professional certification Professional certification through organizations such as the Professional Association of Healthcare Office Management (PAHCOM) or the American College of Medical Practice Executives (ACMPE) demonstrates a commitment to professional development and can help enhance a medical office manager’s skills and knowledge. 4 Continuing education Participating in continuing education programs, seminars, and conferences can… . . . read more.

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TELEWORK

6 tips to keep your hybrid team productive

April 12, 2023 by

As a medical office manager, you understand the importance of creating a productive work environment for your staff. With the rise of remote work in the last three years, it is more important than ever to create a hybrid work environment that balances the needs of both remote and on-site staff. Here are some tips to help you create a productive hybrid work environment for your medical office. Establish clear communication channels Clear and open communication is essential in any workplace, but it becomes even more critical when you have a hybrid team. To ensure that all staff members are on the same page, establish clear communication channels. This may include regular virtual meetings, email updates, or a shared workspace where everyone can access important information. Set clear expectations When… . . . read more.

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MANAGING STAFF

“I forgot what day it was” no excuse for being late to work

March 24, 2023 by

It’s important to address any issues that may be affecting the productivity and efficiency of your medical office. Chronic tardiness can be a significant problem that can impact the entire office, so it’s important to address it in a timely and effective manner. Here are some steps you can take to address an employee who is consistently late for work: Set clear expectations: Make sure your employee is aware of the start time for their shift and any other expectations related to punctuality. It’s important that these expectations are communicated clearly so that there is no confusion or ambiguity. Identify the underlying cause: Talk to your employee to understand why they are consistently late. There may be personal or work-related factors that are contributing to their tardiness, such as transportation… . . . read more.

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