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INSIGHT

An 8-step process to improve your medical practice

By Nick Hernandez  bio
Physician owners know that there are four key objectives at the core of process improvement…


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MANAGING THE OFFICE

Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers

Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for…


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INSIGHT

3 steps a manager must take to end harmful gossip in the workplace

By Lynne Curry  bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…


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MANAGING STAFF

Should your medical office have a moonlighting policy?

Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…


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MANAGING STAFF

How to support the caregivers in your workplace

Half of working female caregivers feel they have to choose between being a good employee and being a good daughter, according to a new survey by…


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READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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MANAGING THE OFFICE

Why taking your vacation is worth the hassle

If you can’t remember the last time you took a vacation, you’re not alone. While American workers are stressed, they’re not taking…


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MANAGING STAFF

How to end the jealousy when a sharp newcomer threatens longtimers

A tenet of management is “people require care.” And nowhere is that more evident than in the situation where a bright-eyed, eager, and…


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YOUR CAREER

Overloaded at work? Here’s what you should do

You have more work than you can handle—and no matter how hard you work, you can’t seem to get ahead. In fact, it’s gotten to the point that…


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MANAGING THE OFFICE

When watercooler talk turns political, office productivity drops

Employees in the US are finding it increasingly difficult to ignore political discussions in their workplace, and 31% believe political conversations among…


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