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MANAGING STAFF

3 ways you can boost office morale fast

Which would you rather have: an upbeat, engaged staff that contributes to a successful practice or a staff that grudgingly shows up for…


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PRODUCTIVITY

Boost staff performance by communicating more clearly

Not pleased with what staff are doing? It may not be their fault. Look at the directions they are getting – from the manager. Whenever a staffer who is…


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MANAGING STAFF

What’s the ‘employee experience’ like at your medical practice?

Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is where new patients form early impressions of your practice – and, like it or not, these impressions influence their perception of…


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MANAGING THE OFFICE

Model Tool: Office move checklist

Why you need this checklist:

When moving offices, there is no room for error. Every day that physicians can’t get into the new location or can’t see their patients, the practice is out of business. The key to success is good planning.

. . . download here


READER TIPS

Set aside two hours for staff and keep interruptions in check

Some of the most annoying problems are often solved with the simplest of solutions. Such was the case at an internal medicine practice in…


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MANAGING THE OFFICE

What to do when the winter blues hits your workplace

Winter’s getting a frigid reception at many workplaces around the country. According to research from staffing firm Accountemps, 38% of professionals said…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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INSIGHT

4 steps to hit the reset button with your team in 2018

By Audrey Epstein  bio
The New Year brings with it the opportunity for change, growth, and renewal. We commit to accomplish new goals or resolve to finally complete old…


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TECHNOLOGY

When a smartphone camera can replace a visit to the doctor

Using smartphone cameras, parents can reliably take high-quality photographs of their child’s skin condition to send to a dermatologist for…


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