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INSIGHT

Physician entrepreneurs drive innovation and change

By Nick Hernandez  bio
Physician leaders must be innovators to navigate their practices into and through the era of healthcare reform. True physician entrepreneurs take charge of…


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READER TIPS
 

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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INSIGHT

Managing political discussions in the workplace

By Lynne Curry, Ph.D., SPHR  bio
During the Justice Kavanaugh confirmation hearings, more than fifty percent of Americans admitted they had taken part in…


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IMPROVING PRODUCTIVITY

How to stage your office for improved productivity

Clutter is a major distraction and eats up time, says Pat Heydlauff of Energy Design, a productive-focused environment company…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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PRODUCTIVITY

Resolving employee conflict

Q: Two members of my staff don’t get along with each other—at all. The constant bickering and other childish behavior have me at my wit’s end. Sometimes I feel like…


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MANAGING THE OFFICE

Keep things moving: reduce wait times while still giving patients the attention they deserve

It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…


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MANAGING THE OFFICE

Not enough time in the day? Here are four good ways to find new minutes

When responding to Medical Office Manager’s readers’ survey, many managers said the most difficult part of their job is finding time to get all the work done…


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INSIGHT

An 8-step process to improve your medical practice

By Nick Hernandez  bio
Physician owners know that there are four key objectives at the core of process improvement…


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