In the professional world, proper communication counts big. Any manager or physician who wants to rise above the competition has…
INCREASING PROFITS
Patient referrals: an untapped source of new revenue
May 19, 2017 by
Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
May 5, 2017 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
YOUR CAREER
‘Dressing for success’ at the office counts far more than you think
May 5, 2017 by
Whether the manager is speaking to a group, to the doctors, or to a new patient, looks count, says image consultant Sandy Dumont of…
INSIGHT
The four elements of successful operational planning
April 28, 2017 by
By Nick Hernandez bio
Physicians are well aware of the need for planning. Indeed, they devise clinical plans on a daily basis as they formulate the best way in which to care for a patient. However, when is the last time you…
INSIGHT
How one irritated patient can start a social media firefight
April 21, 2017 by
By Lynne Curry bio
Here’s the scenario: One of your physicians considers himself “a law unto himself.” When an employee or patient protests how…
INSIGHT
Is your medical practice’s social media policy adequate?
March 31, 2017 by
By Nick Hernandez bio
By now every physician should be aware of the benefits that can be bestowed upon their practice as a result of social media. Indeed, many practices are…
PATIENT SATISFACTION
Putting patients over profits: Who do consumers see as champions of the healthcare industry?
January 20, 2017 by
Harris Poll recently surveyed more than 1,000 U.S. adults ages 18+ to gauge consumers’ attitudes toward the healthcare industry. The results are…
READER TIPS
New referrals come from a visit, a folder, and chocolate cookies
December 2, 2016 by
When a new manager took over the office of a Miami gastroenterology practice, the office had just lost two physicians and needed to…
MARKETING
10 rules for getting good press and new patients along with it
November 25, 2016 by
To get new business, your medical practice has to be the first place the patient calls. To make the call, the patient has to…
