By Ron Harman King, MS bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…
READER TIPS
Profit-boosting ideas welcome at staff meetings
June 3, 2018 by
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
May 7, 2018 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
PATIENT EXPERIENCE
U.S. news and Binary Foundation team up to add patient experience ratings to online doctor profiles
April 13, 2018 by
U.S. News & World Report recently announced a new collaboration with Binary Fountain, a provider of patient feedback management solutions with one of the largest data repositories of online…
HIRING
Should you notify applicants they didn’t get the job?
October 27, 2017 by
Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or…
INSIGHT
Strong practice leaders understand the competition
October 6, 2017 by
By Nick Hernandez bio
Practice managers must be keenly aware of what competing practices are doing as well as practices outside of their catchment area…
READER TIPS
Involving staff in marketing generates good ideas and sense of teamwork
October 6, 2017 by
An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where…
PATIENT EXPERIENCE
In the News: Alliance helps member physicians collect patient reviews and manage online reputation
August 18, 2017 by
Physicians belonging to Collier County Medical Society (CCMS) in Florida now have help boosting their online reputation and gaining insight into…
MARKETING
Telephone, email, v-mail, meeting new colleagues: how to look like a pro
June 23, 2017 by
In the professional world, proper communication counts big. Any manager or physician who wants to rise above the competition has…
INCREASING PROFITS
Patient referrals: an untapped source of new revenue
May 19, 2017 by
Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…
