Prospective patients frequently rely on online reviews from current or former patients before selecting a physician. But how can you…
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Putting the patient first
July 5, 2019 by
By Nick Hernandez bio
Medical practices should take a measured approach to the future of their practice, keeping in mind that patients define value as appointment access and…
PATIENT SAFETY
Is your medical office prepared to accommodate an aging population?
July 5, 2019 by
Talk of an aging population isn’t idle chatter. According to the U.S. Census Bureau, 2030 will mark a significant turning point in…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
June 14, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
READER TIPS
Profit-boosting ideas welcome at staff meetings
June 7, 2019 by
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…
BLOG
What happened when a doctor cried on social media
May 31, 2019 by
By Ron Harman King, MS bio
There’s a lot of debate in the healthcare profession these days about social media. On one hand, I’ve heard some good arguments against doctors taking precious time from…
BLOG
Don’t put your good customer service on hold
April 22, 2019 by
By Mark Williamson, CEO at PHMG bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…
MARKETING YOUR PRACTICE
Four digital trends that can transform your medical practice
March 22, 2019 by
Medical practices of every type and size are rapidly being transformed by the digital revolution. Your patients are ratcheting up health-related online activities to unprecedented levels, says…
PRACTICE MANAGEMENT
What are the chief business concerns of independent doctors?
February 22, 2019 by
Competing for patients against hospitals and health systems, which have substantial marketing budgets, topped the list of problems independent doctors face, according to…
