Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver results through data-driven marketing. 1. Offer digital check-in services that allow patients to submit medical forms before their appointment. 2. Offer hassle-free online appointment scheduling and rescheduling. 3. Integrate virtual care services like telehealth/telemedicine. 4. Stay on schedule by leveraging physician assistants (PAs) and nurse practitioners (NPs) for routine or non-urgent visits. 5. Develop better new patient lead workflows to improve efficiencies and productivity. 6. Conduct patient surveys. 7. Send patient appointment reminders to lower your risk of no-shows (which… . . . read more.
