The phones keep ringing, the check-in line grows and yesterday’s messages still need attention. Your staffers say they need another person. You may agree. But before writing the job posting, find out what is consuming the time you already pay for. An apparent staffing shortage can reflect too little coverage, uneven assignments, duplicate work or essential tasks that only … [Read more...] about Before Hiring Again, Find Where Staff Time Goes
Hiring
Don’t Leave Job Candidates Waiting for an Answer
You have filled the front desk opening. The new staffer has accepted, and you are ready to turn your attention to training. But two other people interviewed for the job and are still waiting to hear from you. It is easy to let those messages slide when the office is short-staffed and the work is piling up. For the candidates, though, the interview was a commitment of time. … [Read more...] about Don’t Leave Job Candidates Waiting for an Answer
How to Hire a Strong Prior Authorization Specialist
Prior authorizations can consume hours of staff time, delay patient care and create revenue problems long before a claim reaches the billing department. In a busy medical practice, the work may be scattered among receptionists, clinical staff and billers. Everyone handles part of it, but no one fully owns it. When the volume becomes unmanageable, hiring a dedicated prior … [Read more...] about How to Hire a Strong Prior Authorization Specialist
The Interview Scorecard That Prevents a Bad Hire
Hiring decisions often come down to a surprisingly unstructured conversation. After the interviews are over, someone asks, “What did you think?” One person liked the candidate immediately. Another was impressed by years of experience. Someone else noticed a concerning answer but isn’t sure whether it matters. Before long, the discussion is driven by impressions rather than … [Read more...] about The Interview Scorecard That Prevents a Bad Hire
How to Use Skills Tests in the Hiring Process
Hiring the right person can make or break a team’s success. Resumes and interviews only reveal part of the picture—sometimes the best way to evaluate a candidate’s potential is to see their skills in action. That’s where skills tests come in. If you’re involved in the hiring process and want a practical way to assess real capabilities, this primer will walk you through how to … [Read more...] about How to Use Skills Tests in the Hiring Process
Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
You’re always thinking about how to support your team, boost productivity, and stay competitive in a changing workplace. One way to do all three? Offer AI upskilling as an employee benefit. You’ve probably heard plenty of buzz about artificial intelligence transforming industries—but the practical question is: how can your team keep up? The answer might be simpler than you … [Read more...] about Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
When You Wear Your HR Hat
One critical area of your responsibilities is human resources (HR). Effectively managing HR tasks is essential for creating a productive, compliant, and positive work environment. Here’s a breakdown of key HR responsibilities you’ll need to handle: 1. Recruitment and Hiring Finding the right people to join your team is fundamental to your office’s success. Your HR duties … [Read more...] about When You Wear Your HR Hat
Why and How to Provide Translators for Patients
One critical area that can often be overlooked in a medical office is the need for translation services. For many patients with limited English proficiency (LEP), the ability to communicate effectively with healthcare providers can be a matter of safety, health, and trust. Providing accessible language services is not just a nice-to-have — it’s essential for your practice’s … [Read more...] about Why and How to Provide Translators for Patients
How to Tackle Staff Shortages and Turnover
Managing staffing shortages and turnover is one of the most pressing challenges in healthcare today. As a medical office manager, you know firsthand how critical it is to maintain a full, skilled staff to ensure your practice runs smoothly. However, the healthcare industry is facing a widespread shortage of qualified professionals, which makes hiring and retaining the right … [Read more...] about How to Tackle Staff Shortages and Turnover
How to Negotiate with Employment Agencies
Negotiating with employment agencies can feel daunting, but it's a crucial management skill. Whether you're looking to fill a temporary position or hire permanent staff, the way you handle negotiations can impact the quality of candidates you get and the costs involved. Here’s how to approach these discussions with confidence and achieve the best results for your practice. 1. … [Read more...] about How to Negotiate with Employment Agencies