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HIRING

10 interview questions that reveal the true personality of every job applicant

Interviewing job candidates is perhaps the most serious responsibility of management. A bad hire is a full-time disaster, because the doctors, the staff, and the manager…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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INSIGHT

An HR ghost story

By Lynne Curry  bio
My client asked me to find him the one “right” applicant for a critical management position in his company. Out of more than 50 resumes, I chose my favorite…


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PRODUCTIVITY

How to handle the 4 most common types of “disconnected” staffers

Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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HIRING BEST PRACTICES

Build your hiring muscles through advanced hiring techniques

Hiring is a critical task for every medical office manager, yet sometimes it may seem hard or nearly impossible to find, screen and hire great employees…


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EMPLOYEE BENEFITS

Genetic testing emerges as new trendy workplace benefit

Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and…


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COMPLIANCE

Job interviews: how to ask personal questions without committing discrimination

The job interview process is a breeding ground for discrimination complaints. One common mistake: asking job applicants…


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INSIGHT

Can you turn Gen Yers into solid workers? And are you ready for Gen Z?

By Lynne Curry  bio
Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They’ve known severe economic recession, the War on Terror and global warming…


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HIRING

Avoid costly errors in physician recruitment

What happened? That new doctor had good credentials and the office made a good offer. Why didn’t the hire…


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