Medical Office Manager

Workplace Safety

Drug Samples Need More Than a Storage Cupboard

A representative leaves several boxes of prescription samples. Someone puts them in the cupboard, another staffer moves a few to an exam room and a clinician takes a package for a patient. Weeks later, a recall notice arrives. Can the practice identify the affected lot, locate the remaining packages and determine whether any went to patients? An orderly cupboard helps, … [Read more...] about Drug Samples Need More Than a Storage Cupboard

See Your Medical Office Through a Patient’s Eyes

You know where to park, which entrance to use and what happens after check-in. Your patients may not. Someone arriving for the first time could be worried about a diagnosis, uncomfortable, running late or helping a family member who needs assistance. An unclear sign or an unanswered question can make an already difficult day harder. This checklist helps you examine the … [Read more...] about See Your Medical Office Through a Patient’s Eyes

Your Waiting Room May Be Due for a Post-COVID Refresh

When was the last time you looked at your waiting room through the eyes of a patient? Not while hurrying to the copier or calling someone back to an exam room. Really looked. The waiting room is often the first impression patients have of your practice. It tells them whether you pay attention to details, whether you care about cleanliness, and whether you have kept up … [Read more...] about Your Waiting Room May Be Due for a Post-COVID Refresh

When the Air Conditioning Fails at 3 p.m. on a 104-Degree Day

You probably have emergency plans for power outages, severe weather, and medical emergencies. But there is another situation that can quickly turn into an operational crisis during the summer months: the air conditioning fails on the hottest day of the year. It usually doesn't happen at a convenient time. The waiting room is full. Providers are running behind. Patients … [Read more...] about When the Air Conditioning Fails at 3 p.m. on a 104-Degree Day

Ensuring Accessibility for All at Your Medical Office

Ensuring that your medical practice is accessible to all patients—regardless of their physical abilities, language skills, or other needs—is not only a legal requirement but also a moral and ethical responsibility. Accessibility means creating an environment where every patient feels welcome and can easily navigate your office, receive the care they need, and communicate with … [Read more...] about Ensuring Accessibility for All at Your Medical Office

Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

If you suspect that a physician in your practice has a problem with alcohol that is affecting their work, it is essential to address the issue promptly and professionally. Handling this situation requires discretion, adherence to legal and ethical guidelines, and a commitment to patient care. Here’s how you can navigate this sensitive issue effectively. 1. Recognizing the … [Read more...] about Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

How to Deal with Patients and Resolve Conflicts

Dealing with difficult patients and resolving conflicts is an important part of working in a medical office. Sometimes, patients might be upset, anxious, or frustrated, and it's crucial to handle these situations calmly and professionally. Here are some tips and examples on how to manage these challenges effectively. First, it's important to listen carefully. When a patient … [Read more...] about How to Deal with Patients and Resolve Conflicts

Winter Safety Checklist for Parking Lots, Walkways, and Office Entrances

Winter weather can present significant safety challenges for office managers, employees, and visitors alike. Snow, ice, and freezing temperatures increase the risk of slips, trips, and falls, making it essential to take proactive measures to maintain safe and accessible conditions around your office. This comprehensive Winter Safety Checklist will help you address potential … [Read more...] about Winter Safety Checklist for Parking Lots, Walkways, and Office Entrances

Creating a Safe and Healthy Work Environment for Your Staff

One of your top priorities is ensuring a safe and healthy work environment for both your administrative and clinical staff. This not only enhances productivity and morale but also ensures compliance with relevant regulations. Here’s a guide on how to create a safe and healthy workspace for everyone in your practice, including information on common types of … [Read more...] about Creating a Safe and Healthy Work Environment for Your Staff