Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
MANAGING STAFF
Here’s how to get good stuff about the office during an exit interview
July 19, 2019 by
An exit interview should bring to light far more than what is good and bad about the office. It should give insight into what’s really going on and produce ideas for making improvements…
BLOG
How exit interviews support your management
July 12, 2019 by
By Paul Edwards bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact…
CYBERSECURITY
The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
July 12, 2019 by
HHS has published a Guidance on cybersecurity for healthcare organizations. Even though it’s voluntary, the new HHS Guidance is significant to the…
READER TIPS
How an OBGYN practice increased their Google ratings
July 12, 2019 by
Prospective patients frequently rely on online reviews from current or former patients before selecting a physician. But how can you…
READER TIPS
Roundtable discussions focus on ‘whatever anybody needs help with’
July 12, 2019 by
Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…
TELEHEALTH
How telehealth can transform your medical practice
July 12, 2019 by
Telehealth— the practice of providing a range of healthcare services remotely, as opposed to face-to-face— is revolutionizing the practice of…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
July 12, 2019 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
PATIENT SAFETY
Is your medical office prepared to accommodate an aging population?
July 5, 2019 by
Talk of an aging population isn’t idle chatter. According to the U.S. Census Bureau, 2030 will mark a significant turning point in…
SAFEGUARDING PHI
Traps to avoid: Giving ex-practice employees access to PHI
July 5, 2019 by
Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…
