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MANAGING THE OFFICE

Manual tasks office managers can do away with

By Tolu Ajiboye As an office manager, your task list is endless. You have to manage appointment scheduling, patient intake, billing, and so much more. On top of this, you have to ensure that these specific processes—and the practice operations as a whole— are continuously optimized to cut costs and grow the practice.  Accordingly, you’re likely on the lookout for ways you can replace manual processes with more efficient, technology-driven ones. Here’s a list of manual tasks you don’t have to handle anymore: Paper-based patient intake Manual, paper-based patient intake processes are energy and time inefficient. They require manual (and sometimes double) entry of patient information. They also increase the likelihood of errors making it onto your system. Instead, you can get online intake forms automatically sent to patients ahead… . . . read more.

MANAGING PATIENTS

Putting patients first is the best way of enhancing the doctor-patient relationship

By Dr. Neil Baum bio There is nothing in my practice of medicine that equals the joy of focusing on my patients and making every effort to ensure each encounter fosters a positive experience. Well, maybe one thing: positive outcomes. In my experience, the patients with whom I’ve developed close and trusting relationships seem to be better at following treatment plans, which helps improve positive outcomes. For decades, research has found strong indicators that the quality of the doctor-patient relationship impacts health outcomes. One significant finding is that the physician’s knowledge of the patient’s disorders and emotional state is associated positively with whether the physical ailments get resolved. Evidence shows that patients who feel they are not heard or are not respected by their doctors suffer poorer outcomes. A study from Massachusetts General Hospital… . . . read more.

MANAGING THE OFFICE

Professionals and employees reveal relocation plans amid pandemic

Relocation is a big consideration for both professionals and their employers right now. A recent study by a global staffing firm shows 44 per cent of workers surveyed said they would consider moving to a different city if their company offered long-term remote arrangements, and another three per cent have already made a move. 44 per cent of professionals would consider relocating, but only 16 per cent would be willing to take a pay cut to do so Nearly three in 10 companies are allowing workers to make a permanent move A separate poll of human resources (HR) managers suggests many companies are open to the idea of an anywhere workforce: 49 per cent of respondents reported their organization has allowed current staff to relocate temporarily, and another 27 per… . . . read more.

AMA REPORTS

Physician practices under threat with pandemic

The viability of physician practices remains under threat as the battle against the COVID-19 pandemic hits record levels of cases being reported across the United States. A nationwide physician survey issued late last year by the American Medical Association (AMA) shows medical practices have been economically stressed by the public health crisis with a 32% average drop in revenue. “Physician practices continue to be under significant financial stress due to reductions in patient volume and revenue, in addition to higher expenses for supplies that are scarce for some physicians” said AMA President Susan R. Bailey, M.D. “More economic relief is needed now from Congress as some medical practices contemplate the brink of viability, particularly smaller practices that are facing a difficult road to recovery.” The AMA’s nationally representative survey of 3,500… . . . read more.

HUMAN RESOURCES

5 people problems and how to solve them

By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.

PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

If you’re tired of video meetings, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via other channels, like email… . . . read more.

CYBERSECURITY

Disinformation endangers your company, not just democracy

By Doug Striker bio Did you hear about the rumor that COVID-19 was spread by mobile devices using the 5G network? It sounds so insane and far-fetched that no one would believe it, right? I mean, how in the world would a virus travel through a cell phone frequency band, into a cell phone or tablet, and then out of the device into a person’s body? But thanks to social media, fake news sites set up by bad actors, and Average Joes (like you and me) who click that “share” button all too readily, the rumor spread like wildfire, gaining so much traction that people were literally lighting cell phone towers on fire around the world. Why would someone spread such nonsense? And when I say “someone,” I not only… . . . read more.

CMS

COVID-19 vaccine: Find out how to prepare

It’s time for medical providers to make sure they are ready to administer the COVID-19 vaccine when it’s available. Read the enrollment section of our COVID-19 provider toolkit to see if you need to take action now: Many Medicare-enrolled providers don’t have to take any action until a vaccine is available—make sure your provider-type enrollment is all set Some Medicare-enrolled providers must also separately enroll as a mass immunizer to administer and bill for COVID-19 vaccines when they’re available—find out if you must also enroll as a mass immunizer If you’re not a Medicare-enrolled provider, you must enroll as a mass immunizer or other Medicare provider type that can bill for administering vaccines Enrolling over the phone a mass immunizer is easy and quick—call your MAC-specific enrollment hotline (PDF) and give your valid legal… . . . read more.

CASE STUDY

5 strategies to keep high-risk populations safe during disasters

 By Margarita Gil & Racquel Arden  The rapid spread of COVID-19 put healthcare institutions around the country on high alert, with special emphasis placed on those Americans deemed to be most vulnerable or with pre-existing conditions. But what happens when your entire hospital is filled with patients who fit that criteria? Such was the challenge faced at Totally Kids Rehabilitation Hospital. Serving children and their families for nearly half a century, Totally Kids provides complex medical care and treatment to children, adolescents and young adults who are recovering from physical trauma or surgery, have suffered catastrophic illness or who are dependent on technology. Programs include pediatric acute rehabilitation, pediatric subacute, and pediatric intermediate care. As soon as the coronavirus was barely a blip on anyone’s radar, it was apparent that… . . . read more.

COMPLIANCE

How to create a COVID-19 exposure control plan

For as long as COVID-19 remains a threat, businesses—both essential and nonessential—won’t be allowed to re-open and remain open unless they implement a plan to control workplace infection risks. While infection control is nothing new for medical offices, the challenges posed by COVID-19 are unprecedented and unique and you probably won’t find any great templates in your current policy folders and binders. As a result, you’ll need to build your plan from the ground up. Here’s a step-by-step strategy and Model COVID-19 Exposure Control Plan containing the necessary elements that you can use to accomplish that objective. The Exposure Control Plan & Why You Need It An exposure control plan is a set of measures to protect workers, patients, contractors, visitors and other people at your workplace against exposure to… . . . read more.


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