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INSIGHT

Employment Law updates for HR managers

By Mike O’Brien  bio
This is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws…


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INCREASING PROFITS

Patient referrals: an untapped source of new revenue

Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…


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READER TIPS

Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction

When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…


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READER TIPS

In Florida, a wheel of fortune ends the not-my-job syndrome

A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…


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Model Tool: Checklist of steps to take when conducting an investigation

Why you need this checklist:

When an employee makes a complaint, whether it’s an accusation of sexual harassment, bullying or an alleged workplace safety hazard, you have an obligation to conduct a thorough and timely investigation. In many circumstances, the filing of a complaint sets in motion several legal and regulatory requirements for a business.

. . . download here


MANAGING THE OFFICE

Model Policy: Nondiscrimination and diversity

Why you need this model policy:

Offering equal opportunity to individuals regardless of race, ethnicity, religion, national origin, gender, age, sexual orientation, disability, or other personal characteristics not related to their professional abilities is not just a legal mandate but an economic imperative.


INSIGHT

3 guidelines for building your medical practice’s budget

By Nick Hernandez  bio
It is once again time for medical practices to begin working on their operating budget for the next calendar year. Unfortunately, too few…


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MANAGING THE OFFICE

Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren’t the…


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HIPAA

Texas health system settles potential HIPAA disclosure violations

Memorial Hermann Health System (MHHS) has agreed to pay $2.4 million to the U.S. Department of Health and Human Services (HHS) and adopt a comprehensive corrective action plan to…


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WORKING WITH PHYSICIANS

For personal success, get beyond the words and metacommunicate

Meta means beyond. And though it has varying definitions, in simplest form, metacommunication means going beyond regular communication to get the full point across. It means making sure everything – spoken or unspoken – gets communicated to and…


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