By Nick Hernandez bio
Physician owners know that there are four key objectives at the core of process improvement…
INSIGHT
An 8-step process to improve your medical practice
August 18, 2017 by
MANAGING THE OFFICE
How to share bad news with your staff
August 18, 2017 by
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive.
The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be…
MANAGING THE OFFICE
Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
August 18, 2017 by
Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for…
PATIENT EXPERIENCE
In the News: Alliance helps member physicians collect patient reviews and manage online reputation
August 18, 2017 by
Physicians belonging to Collier County Medical Society (CCMS) in Florida now have help boosting their online reputation and gaining insight into…
READER TIPS
Ohio staff spend one day a month in each of the other positions
August 18, 2017 by
The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a…
WORKING WITH PHYSICIANS
What to do when your doctor becomes a patient
August 11, 2017 by
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…
EDUCATING PATIENTS
Most of nurse practitioners’ appointment time spent on patient education
August 11, 2017 by
Nurse practitioners play a crucial role in helping patients decode medical information, according to the findings of a recently released Merck Manuals survey. The survey of 210…
MANAGING STAFF
5 easy ways to boost employee morale
August 11, 2017 by
How can the manager improve morale? Here are five morale-boosters to try in your office…
BILLING & COLLECTIONS
12 tips for boosting patient payment
August 11, 2017 by
The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…
INSIGHT
Employment Law Update for HR Managers
August 4, 2017 by
By Mike O’Brien bio
Here is my periodic update prepared for interested HR professionals trying to deal with the complex American employment laws…
