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INSIGHT

Defuzzifying dangerous company cultures

By Rex Conner  bio
Google’s recent events have called into question its company culture, and the cultures of others in Silicon Valley. The questions swirling around the company culture will…


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TEAMWORK

Role-playing turns front and back office staff into one team

When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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INSIGHT

Preventing an active shooter tragedy and saving your life

By Lynne Curry  bio
According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have…


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MANAGING STAFF

Specific acknowledgement, specific recognition create a happy, productive staff

What’s the one element that makes people pleased to come to work every day?
Appreciation from the boss.
Appreciation is so important that the Department of Labor cites…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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YOUR CAREER

Eight rules for managing an office, especially a small one

The smaller the office, the more the manager works under a microscope. Everybody sees everything that’s going on and everything the…


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HIRING

The link between pre-employment tests and better patient outcomes

Imagine knowing before it happened that a nurse was likely to mistakenly give a patient the wrong medication. Or imagine being able to predict that a nurse’s aide would be…


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INSIGHT

Strong practice leaders understand the competition

By Nick Hernandez  bio
Practice managers must be keenly aware of what competing practices are doing as well as practices outside of their catchment area…


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CYBERSECURITY

A dozen cybersecurity tips for mobile device users

The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to…


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