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Home » topics » Managing the office
CMS

Reminder: 2023 MIPS self-nomination closes Sept. 1

August 27, 2022 by

The Centers for Medicare & Medicaid Services (CMS) would like to remind you that the end of the 2023 MIPS Self-Nomination for Qualified Clinical Data Registries (QCDRs) and Qualified Registries is Sept. 1, 2022, at 8 p.m. ET. The Self-Nomination form on the Quality Payment Program (QPP) website will lock at the deadline, and users won’t be able to make additional edits. You need to ensure that your 2023 MIPS Self-Nomination form is complete and then click the Submit for Review button on the QPP website before the deadline. You can only submit the Self-Nomination form for review after all required fields are complete on each tab. Each tab has a vertical progress indicator on the left side of the form that shows your progress. A green checkmark shows you’ve completed the tab,… . . . read more.

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MANAGEMENT

Workplaces slow to get well from COVID-19 damage

August 20, 2022 by

By Lynne Curry You’ve heard that “long-haulers,” individuals with long COVID, suffer persistent COVID-19 symptoms that erode their quality of life. Anyone scanning the workplace soon realizes that some employers suffer from “long COVID”. A few refuse employers treatment, expecting to get well on their own. Three symptoms signal an employer suffers “long COVID”. Difficult to fill vacancies and continual turnover Job openings outnumber available workers by 5.46 million. So many potential employees have left the labor market to become self-employed, or gig and contract workers, that employers with vacancies continue to fight talent wars. Desperate to fill their positions, long hauler employers hire hastily, hoping the “best of the worst” will work out. Some new hires don’t last a day. Others leave without notice within their first four months,… . . . read more.

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RISK MANAGEMENT

What you should know about new COVID-19 guidance

August 20, 2022 by

CDC is streamlining its COVID-19 guidance to help people better understand their risk, how to protect themselves and others, what actions to take if exposed to COVID-19, and what actions to take if they are sick or test positive for the virus. COVID-19 continues to circulate globally, however, with so many tools available to us for reducing COVID-19 severity, there is significantly less risk of severe illness, hospitalization and death compared to earlier in the pandemic. “We’re in a stronger place today as a nation, with more tools—like vaccination, boosters, and treatments—to protect ourselves, and our communities, from severe illness from COVID-19,” said Greta Massetti, PhD, MPH, MMWR author. “We also have a better understanding of how to protect people from being exposed to the virus, like wearing high-quality masks,… . . . read more.

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YOUR CAREER

Recession fears: Here’s how to avoid being laid off & what to do if you are  

August 11, 2022 by

By Lynne Curry After months of talent wars triggered by the great resignation, the job market has again shifted, with business growth slowing and recession fears looming. Despite low unemployment rates, 3.5% nationally,1 over 60 percent of the 750 CEOs surveyed by the business research firm Conference Board expect a recession in the next 12 to 18 months1. Another 15 percent of surveyed CEOs report their region is already in recession.1 Multiple employers that bet large on a post-pandemic boom have transitioned to layoff status. Re/Max slashed 17% of its national workforce. Peloton, Carvana, Ford and Better have each laid off thousands of employees. Walmart, Wells Fargo, 7-Eleven, Shopify, Netflix, and JPMorgan have all cut large numbers of jobs.3, 4 The number of #OpentoWork banners on LinkedIn profiles have hit… . . . read more.

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STAFF TRAINING

14 tips for improving your training content

June 27, 2022 by

You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a quiet time of the year to do an annual review of training content. Be careful with holding onto out-of-date training content. People will find it! Content needs to be accessible from anywhere. You can have fabulous content, but it’s useless if no one is using it. Advertise! If you have an enterprise search tool, why haven’t you indexed your learning content there? People search in different ways. Some look for a search box. Some never see it and look for a menu. It can seem overwhelming, but just pick a pain point and start developing your content! Consider a… . . . read more.

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MANAGING THE OFFICE

4 day workweek: Is it in your future?

June 26, 2022 by

By Lynne Curry If you’re an employee, you’re immediately interested. If you’re an employer, you’re doubtful—yet you keep hearing about this new strategy that might make a significant difference in your company’s ability to survive and thrive. It’s the four-day workweek, though not the compressed 4/10’s workweek that oil patch and similar companies used. Employers adopting this four-day workweek ask each employee to work 8.5 hours four days a week, providing them full salaries for 34 rather than 40 hours weekly. Forty U.S. and Canadian employers are trying out this strategy in a pilot program run by 4 Day Week Global.1 Another 32 U.S. employers have adopted it.2 The concept asks employees to maintain 100% productivity for 100% of their pay while working only 80% of the time. It requires… . . . read more.

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HIRING

How to find out if the candidate can actually do the job

June 7, 2022 by

By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the disconnect and hire better candidates. 1. Verify keyboard speed and proficiency. Whether you’re hiring front desk, clinical, or billing staff, or a manager or surgery counselor, everyone in a modern practice must have speedy, efficient keyboard skills. Slow typing impacts team productivity, and inaccurate typing increases the risk of denied claims and electronic health record (EHR) data entry mistakes. Every candidate for every role should be asked to take a typing test. You… . . . read more.

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PATIENT EXPERIENCE

14 good ways to cut your appointment wait times

June 2, 2022 by

Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver results through data-driven marketing. 1. Offer digital check-in services that allow patients to submit medical forms before their appointment. 2. Offer hassle-free online appointment scheduling and rescheduling. 3. Integrate virtual care services like telehealth/telemedicine. 4. Stay on schedule by leveraging physician assistants (PAs) and nurse practitioners (NPs) for routine or non-urgent visits. 5. Develop better new patient lead workflows to improve efficiencies and productivity. 6. Conduct patient surveys. 7. Send patient appointment reminders to lower your risk of no-shows (which… . . . read more.

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YOUR CAREER

The art of subtle self-promotion

May 29, 2022 by

By Julie Perrine As an administrative professional, you’re used to working behind the scenes. Your job is to make your executive look good in the spotlight, not to shine it on yourself. You may even feel more comfortable behind the curtain than on stage. And that’s OK…most of the time. However, to keep your career moving forward, you need to practice some self-promotion, too. There’s a big difference between bragging and subtle self-promotion. Bragging is implying that you’re somehow better than others. You brag to stoke your own ego. For instance, “I was just promoted to team lead and got a big raise because I’m the best admin ever!” Self-promotion is stating a fact. For example, “After five years with my practice, I finally got the promotion I’ve been working… . . . read more.

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YOUR CAREER

Changed jobs: What have I done?

May 12, 2022 by

By Lynne Curry You expect to feel angry when fired from a job you enjoy. You expect to feel scared when laid off from a job at which you felt secure. You don’t expect to feel rotten one week after you intentionally make a career move from a job you’ve outgrown to one that promises to be challenging and rewarding. So why are you so rattled during your first week on this new job? Sudden job change takes you from a job and practice in which you know who’s who and what’s what and throws you into situations you need to navigate without a clear road map. Before you have the chance to learn your new employer’s unwritten rules, including whom to trust and who might take things the wrong… . . . read more.

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