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You are here: Home / Archives for topics / Managing the office
PRODUCTIVITY

Technical issues and too many participants are biggest virtual meeting pet peeves

November 27, 2020 by

If you’re tired of video meetings, you’re not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or colleagues. In addition: 44 per cent said they’ve experienced video call fatigue since the start of the pandemic. 59 per cent said video calls can be helpful but are not always necessary. 22 per cent noted that the practicality and novelty of video conferencing has worn off over the past eight months. 15 per cent confirmed they find virtual meetings inefficient and exhausting and prefer to communicate via other channels, like email… . . . read more.

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CYBERSECURITY

Disinformation endangers your company, not just democracy

November 24, 2020 by

By Doug Striker bio Did you hear about the rumor that COVID-19 was spread by mobile devices using the 5G network? It sounds so insane and far-fetched that no one would believe it, right? I mean, how in the world would a virus travel through a cell phone frequency band, into a cell phone or tablet, and then out of the device into a person’s body? But thanks to social media, fake news sites set up by bad actors, and Average Joes (like you and me) who click that “share” button all too readily, the rumor spread like wildfire, gaining so much traction that people were literally lighting cell phone towers on fire around the world. Why would someone spread such nonsense? And when I say “someone,” I not only… . . . read more.

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CMS

COVID-19 vaccine: Find out how to prepare

November 13, 2020 by

It’s time for medical providers to make sure they are ready to administer the COVID-19 vaccine when it’s available. Read the enrollment section of our COVID-19 provider toolkit to see if you need to take action now: Many Medicare-enrolled providers don’t have to take any action until a vaccine is available—make sure your provider-type enrollment is all set Some Medicare-enrolled providers must also separately enroll as a mass immunizer to administer and bill for COVID-19 vaccines when they’re available—find out if you must also enroll as a mass immunizer If you’re not a Medicare-enrolled provider, you must enroll as a mass immunizer or other Medicare provider type that can bill for administering vaccines Enrolling over the phone a mass immunizer is easy and quick—call your MAC-specific enrollment hotline (PDF) and give your valid legal… . . . read more.

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CASE STUDY

5 strategies to keep high-risk populations safe during disasters

October 23, 2020 by

 By Margarita Gil & Racquel Arden  The rapid spread of COVID-19 put healthcare institutions around the country on high alert, with special emphasis placed on those Americans deemed to be most vulnerable or with pre-existing conditions. But what happens when your entire hospital is filled with patients who fit that criteria? Such was the challenge faced at Totally Kids Rehabilitation Hospital. Serving children and their families for nearly half a century, Totally Kids provides complex medical care and treatment to children, adolescents and young adults who are recovering from physical trauma or surgery, have suffered catastrophic illness or who are dependent on technology. Programs include pediatric acute rehabilitation, pediatric subacute, and pediatric intermediate care. As soon as the coronavirus was barely a blip on anyone’s radar, it was apparent that… . . . read more.

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COMPLIANCE

How to create a COVID-19 exposure control plan

June 16, 2020 by

For as long as COVID-19 remains a threat, businesses—both essential and nonessential—won’t be allowed to re-open and remain open unless they implement a plan to control workplace infection risks. While infection control is nothing new for medical offices, the challenges posed by COVID-19 are unprecedented and unique and you probably won’t find any great templates in your current policy folders and binders. As a result, you’ll need to build your plan from the ground up. Here’s a step-by-step strategy and Model COVID-19 Exposure Control Plan containing the necessary elements that you can use to accomplish that objective. The Exposure Control Plan & Why You Need It An exposure control plan is a set of measures to protect workers, patients, contractors, visitors and other people at your workplace against exposure to… . . . read more.

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MANAGING THE OFFICE

Life science companies and healthcare providers partnering for value-based patient care

June 10, 2020 by

By Mal Milburn bio In the era of value-based reimbursement, healthcare professionals are constantly evaluating strategies to improve patient care while simultaneously decreasing overhead costs.   Increasingly, medical practices turning to life science reps as a critical part of the answer. According to recent research from DRG Digital Manhattan Research, 74% of physicians are looking to spend more time with life science reps, as rep partnerships have been shown to improve outcomes and reduce costs.   Outcome improvement: Life science companies are developing cutting-edge drugs and technologies at increasing rates, and their reps are equipped with the latest, most comprehensive information about these advancements. Reps are able to bring this education directly to providers in their practice, as the innovations are released. Reps also provide important updates about new drug… . . . read more.

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PRODUCTIVITY

Five ways to boost practice efficiency on a shoestring budget

June 10, 2020 by

By Karen Mattocks bio It is every manager’s mantra: ‘Do more with the same number of staff.’ Translation? See more patients. Submit more claims. Generate more revenue—all while providing high-quality, low-cost care. How do successful managers accomplish this? They remove the organizational-level barriers that drain productivity, says Michael Mankins, co-author of Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productivity Power. ‘Organizational drag’ refers to the cumulative effect of institutional factors that drain energy and decrease output. Through his research, Mankins found that companies lose more than 20% of their capacity for productivity—more than a day each week—to organizational drag. The good news is that boosting productivity doesn’t require a huge budget or even major changes. The reality is that small steps can make a big difference in… . . . read more.

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MANAGING THE OFFICE

7 free or low-cost ways to increase practice efficiency

June 9, 2020 by

By Jeremy Gilman bio It is a question practice managers ask themselves daily: ‘How can I accomplish more tasks using the same—or even fewer—resources?’ Times are tough. For many providers, increased access to healthcare care under the Affordable Care Act has translated to increased patient volume, and not every practice is equipped to handle the demands. Couple this with ever-changing regulations, stringent documentation requirements, burdensome prior authorization requests, and increased payer scrutiny, and practice managers have a potential recipe for disaster on their hands. Unless, of course, they do something about it. The good news is that “doing something about it” doesn’t necessarily mean putting in dozens of extra hours every week or doling out thousands of dollars to hire workflow consultants or purchase expensive technology. Ultimately, it is about… . . . read more.

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COVID-19 & MEDICAL PRACTICES

Updating protocols for rep engagement and communication

June 4, 2020 by

By Jeremy Gilman bio We have heard from many practices how difficult it is to stay on top of the ever-evolving guidelines and best practices for how to provide excellent patient care in a pandemic. Here are some patterns we’ve seen emerge within our community of thousands of medical practices: 1. Vendor/rep-specific protocols: As your practice continues to monitor the risk of COVID-19 exposure, you will need to create protocols and policies specific to your life science experts. These protocols may differ from how you are managing patients and should be flexible to change as you adapt to the ever-evolving situation. Linked to this article is a sample vendor/rep protocol implemented by a large healthcare system. Some questions to consider as you build a policy specific to your practice include:… . . . read more.

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Tool: COVID-19 Vendor/Rep Visitation Protocol Update

May 27, 2020 by

Sample Vendor/Rep Policy Update.

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