By Rex Conner bio
Google’s recent events have called into question its company culture, and the cultures of others in Silicon Valley. The questions swirling around the company culture will…
INSIGHT
Defuzzifying dangerous company cultures
October 20, 2017 by
TEAMWORK
Role-playing turns front and back office staff into one team
October 20, 2017 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
October 20, 2017 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
INSIGHT
Preventing an active shooter tragedy and saving your life
October 13, 2017 by
By Lynne Curry bio
According to the Bureau of Labor Statistics, workplace homicides are on the rise. Forty-four or 69.8% of the sixty-three incidents for which analysts have…
MANAGING STAFF
Specific acknowledgement, specific recognition create a happy, productive staff
October 13, 2017 by
What’s the one element that makes people pleased to come to work every day?
Appreciation from the boss.
Appreciation is so important that the Department of Labor cites…
READER TIPS
Roundtable discussions focus on ‘whatever anybody needs help with’
October 13, 2017 by
Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…
YOUR CAREER
Eight rules for managing an office, especially a small one
October 13, 2017 by
The smaller the office, the more the manager works under a microscope. Everybody sees everything that’s going on and everything the…
HIRING
The link between pre-employment tests and better patient outcomes
October 13, 2017 by
Imagine knowing before it happened that a nurse was likely to mistakenly give a patient the wrong medication. Or imagine being able to predict that a nurse’s aide would be…
INSIGHT
Strong practice leaders understand the competition
October 6, 2017 by
By Nick Hernandez bio
Practice managers must be keenly aware of what competing practices are doing as well as practices outside of their catchment area…
CYBERSECURITY
A dozen cybersecurity tips for mobile device users
October 6, 2017 by
The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to…
