By Audrey Epstein bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…
INSIGHT
5 actions to take when you hear, “I don’t trust you”
July 13, 2018 by
EMPLOYEE BENEFITS
3 tips for selecting a health and benefits advisor
July 13, 2018 by
By David C. Fortosis bio
The responsibility of selecting, designing, financing, and managing employee benefits is a critical task in today’s medical office business. Retirement and…
MULTIPLE INSURANCE COVERAGES
How to determine the order of multiple insurance coverages
July 13, 2018 by
By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor bio
When patients have multiple insurance coverage, at times it can be difficult to determine which one is primary, secondary, and tertiary. Sometimes, the patients don’t even know…
READER TIPS
With quality a monthly topic, improvements are never ending
July 13, 2018 by
A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…
HIPAA
The patient privacy epidemic and what can be done about it
July 13, 2018 by
By Mark Hughes
In most medical office or hospital reception areas, speech privacy is virtually nonexistent. Because these spaces rarely have walls or partitions to block sound, patients often overhear conversations between…
PROFESSIONAL COMMUNICATIONS
3 dozen ways to handle difficult discussions
July 12, 2018 by
Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…
INSIGHT
Three dimensions of medical practice cohesion
July 6, 2018 by
By Nick Hernandez bio
Cohesion is the intense bonding of employees, strengthened over time, that results in absolute trust. It is characterized by the subordination of self and…
RISK MANAGEMENT
Feds target providers who took free test cup kickbacks from Millennium Labs
July 6, 2018 by
Free point-of-care test cups from Millennium Labs have become radioactive. So far, at least six different providers have agreed to fork over…
EMPLOYEE BENEFITS
Genetic testing emerges as new trendy workplace benefit
July 6, 2018 by
Companies competing for talent in a tight job market often look to their benefit packages to see what they can add to help their recruiting and…
BILLING & COLLECTIONS
12 tips for boosting patient payment
July 6, 2018 by
The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…
