Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
BLOG
How exit interviews support your management
July 12, 2019 by
By Paul Edwards bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact…
CYBERSECURITY
The 10 things HHS says you should be doing to stop phishing, ransomware and other threats
July 12, 2019 by
HHS has published a Guidance on cybersecurity for healthcare organizations. Even though it’s voluntary, the new HHS Guidance is significant to the…
PATIENT SAFETY
Is your medical office prepared to accommodate an aging population?
July 5, 2019 by
Talk of an aging population isn’t idle chatter. According to the U.S. Census Bureau, 2030 will mark a significant turning point in…
SAFEGUARDING PHI
Traps to avoid: Giving ex-practice employees access to PHI
July 5, 2019 by
Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…
BLOG
5 essential steps to ensure an effective HIPAA program
June 28, 2019 by
By Danika Brinda bio
HIPAA Compliance is a term that is often thrown around the healthcare industry; however, I commonly ask myself: Is the meaning of HIPAA Compliance the same throughout the…
BLOG
Not just another HR story
June 21, 2019 by
By Lynne Curry bio
Thirty-nine years ago I leapt off the cliff, deciding to create a business that offered employers and employees assistance in handling employee challenges…
BLOG
10 Tips for Safely Navigating Maternity Leave of Absence
June 7, 2019 by
By Paul Edwards bio
As employers and managers, all of us, at one point or another, will have an employee who is or becomes pregnant and needs to take a Maternity Leave of Absence…
MANAGING STAFF
The plain and practical side of medical office managing
June 7, 2019 by
Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…
TRAINING
In California office, the training starts on day 1 and never ends
June 7, 2019 by
No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…
