By Paul Edwards bio
Does your practice use exit interviews safely and beneficially? Small practices do not need to conduct these interviews in person—in fact, you shouldn’t! However, making an attempt to gather…
BLOG
How exit interviews support your management
May 17, 2019 by
MANAGING STAFF
Should your medical office have a moonlighting policy?
May 17, 2019 by
Ideally, you want medical office staff members to work only for the practice. This ensures that the job—the job they are…
WORKPLACE SAFETY
Six steps to prepare for an active shooter event in the workplace
May 10, 2019 by
Active shooter events are devastating and unpredictable, says Melissa Gonzalez Boyce, a legal editor for XpertHR. She also points out that…
RISK MANAGEMENT
How your staff can help prevent costly malpractice lawsuits
May 10, 2019 by
Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
WORKING WITH PHYSICIANS
How to handle the ‘bully doctor’ without losing your temper or your job
May 10, 2019 by
A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…
BLOG
Are online coding discussions putting your practice at risk?
April 26, 2019 by
By Cheryl Toth, MBA bio
Here’s an email we recently saw while monitoring a specialty coding listserv…
WORKPLACE BULLYING
How to beat the workplace bully in your medical office
April 26, 2019 by
Loss of good employees, low morale, and communication breakdowns caused by office bullies are costing…
BLOG
3 steps a manager must take to end harmful gossip in the workplace
April 12, 2019 by
By Lynne Curry bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
SAFEGUARDING PHI
Traps to avoid: Giving ex-practice employees access to PHI
April 5, 2019 by
Your medical office staff understands the imperative of safeguarding personal health information (PHI) and wouldn’t let strangers…
