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INSIGHT

5 actions to take when you hear, “I don’t trust you”

By Audrey Epstein  bio
Talking about trust is tough in business. When a colleague tells you, “I don’t trust you” your first instinct is probably to react defensively or aggressively, and rarely with…


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PROFESSIONAL COMMUNICATIONS

3 dozen ways to handle difficult discussions

Clear communication is vital in any office, particularly in a law office, where there is a climate of power differential and hierarchy. However, many employees…


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RISK MANAGEMENT

Feds target providers who took free test cup kickbacks from Millennium Labs

Free point-of-care test cups from Millennium Labs have become radioactive. So far, at least six different providers have agreed to fork over…


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WORKING WITH PHYSICIANS

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…


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INSIGHT

Not just another HR story

By Lynne Curry  bio
Thirty-nine years ago I leapt off the cliff, deciding to create a business that offered employers and employees assistance in handling employee challenges…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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INSIGHT

Can you turn Gen Yers into solid workers? And are you ready for Gen Z?

By Lynne Curry  bio
Your youngest employees grew up fast. September 11 happened in 2001, when the oldest of them was six. They’ve known severe economic recession, the War on Terror and global warming…


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HIRING

Avoid costly errors in physician recruitment

What happened? That new doctor had good credentials and the office made a good offer. Why didn’t the hire…


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INSIGHT

3 tricks that make your business writing stronger

By Cheryl Toth, MBA  bio
Ever finished reading a well-written report, article, or white paper and say to yourself, “I wish I could write like that.” Well, with a little…


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PATIENT CARE

Physicians lack time and tools to discover hidden risks in patients with chronic conditions

The vast majority of primary care physicians don’t have the time or tools to adequately address the needs of their patients with multiple chronic conditions, leaving some patients to…


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