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INCREASING PROFITS

Patient referrals: an untapped source of new revenue

Medical practices sometimes mistakenly believe that patient referrals don’t matter. However, like customer referrals, patient referrals are an important—and often untapped—source of…


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READER TIPS

Kentucky pediatrics office finds these simple communication tactics can dramatically improve your patient satisfaction

When a Kentucky pediatrics office surveyed its customers, it found great dissatisfaction with the nursing staff. Parents said…


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READER TIPS

In Florida, a wheel of fortune ends the not-my-job syndrome

A Florida manager has turned around the “that’s-not-my-job” syndrome with a wheel of fortune that gets spun once a month and…


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INSIGHT

3 guidelines for building your medical practice’s budget

By Nick Hernandez  bio
It is once again time for medical practices to begin working on their operating budget for the next calendar year. Unfortunately, too few…


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MANAGING THE OFFICE

Are 5 common, but undiscussable, workplace behaviors putting your patients at risk?

A new study by VitalSmarts suggests that slackers, timid supervisors, toxic peers, and arrogant doctors are common in healthcare. But, while frustrating, these behavior problems aren’t the…


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WORKING WITH PHYSICIANS

For personal success, get beyond the words and metacommunicate

Meta means beyond. And though it has varying definitions, in simplest form, metacommunication means going beyond regular communication to get the full point across. It means making sure everything – spoken or unspoken – gets communicated to and…


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YOUR CAREER

‘Dressing for success’ at the office counts far more than you think

Whether the manager is speaking to a group, to the doctors, or to a new patient, looks count, says image consultant Sandy Dumont of…


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INSIGHT

The four elements of successful operational planning

By Nick Hernandez  bio
Physicians are well aware of the need for planning. Indeed, they devise clinical plans on a daily basis as they formulate the best way in which to care for a patient. However, when is the last time you…


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INSIGHT

How one irritated patient can start a social media firefight

By Lynne Curry  bio
Here’s the scenario: One of your physicians considers himself “a law unto himself.” When an employee or patient protests how…


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INDUSTRY NEWS

Physicians report increased job satisfaction and improved patient care, despite more paperwork

Despite a workday filled with “too many rules and regulations” and hours spent on paperwork, nearly 8 in 10 U.S. physicians would choose medicine again as a career…


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