By Lynne Curry If you’re locked in a work relationship with a manipulative boss or coworkers who learn you’re an easy mark, they’ll manipulate you until you recognize their games and find ways to outsmart them. Here’s what you need to understand and do to stop manipulators in their tracks. Start by understanding who and what manipulators are. Next, realize how you’re … [Read more...] about How to outsmart manipulators in the workplace
Working with physicians
How to compete with Dr. Google
There’s a wealth of medical information online, and increasingly patients are tapping it to come up with their own diagnoses. Needless to say, this results in numerous challenges for medical practitioners and office staff. But how exactly do you navigate the issues that arise from too much information – information that, incidentally, is often incorrect? First, the … [Read more...] about How to compete with Dr. Google
Flexibility is the key to remote work practices
“The name of the game is flexibility,” says Carl Kutsmode, Senior Vice President at Talentrise, an executive search and talent management consulting firm, talking about the nature of remote work since the coronavirus pandemic. Kutsmode discusses how the pandemic has changed the workforce, likely for good. Additionally, his perspective provides tips to help employers adapt to … [Read more...] about Flexibility is the key to remote work practices
Touchy situation: Our CEO has memory issues
By Lynne Curry Question: Our company’s owner and his wife have semi-retired and leave for their vacation home every October. They hired a general manager in September after a long search for the right candidate. Our owner was so excited to find this candidate, given his industry experience and track record, that he paid the man and his family’s expenses to move to our … [Read more...] about Touchy situation: Our CEO has memory issues
Sample policy on domestic abuse
Domestic abuse is a serious issue that affects individuals of all ages, genders, and backgrounds. It can take many forms, including physical, emotional, sexual, financial, and psychological abuse. Medical offices have a unique role in addressing and preventing domestic abuse, as patients may disclose abuse during a medical appointment or seek medical attention as a result of … [Read more...] about Sample policy on domestic abuse
Crafting an effective physician bio: A guide for medical office administrators
In today's digital age, an online presence is essential for healthcare professionals, and an online physician bio is a powerful tool for conveying a physician's expertise, experience, and personal touch to prospective patients. As a medical office administrator, you play a pivotal role in helping physicians write or update their online bios. This article will provide you with a … [Read more...] about Crafting an effective physician bio: A guide for medical office administrators
How to share bad news with your staff
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive. The practice may be relocating, and the new location could involve an unrealistic commute for some staff members. Or the practice may be merging with another practice, which will result in layoffs. Or the practice may be closing, for any number of … [Read more...] about How to share bad news with your staff
Physicians behaving badly: what to do when it affects patients
Poor physician behavior. It can run the gamut from rudeness to actions that invite malpractice claims. When does it cross the line from unpleasant to necessitating action from the practice? The answer is when it impacts the patient or has potential legal significance. And sometimes it does both. Patient losses, court losses The first concern is the patients. Whenever a … [Read more...] about Physicians behaving badly: what to do when it affects patients
Overloaded at work? Here’s what you should do
You have more work than you can handle—and no matter how hard you work, you can't seem to get ahead. In fact, it's gotten to the point that you're exhausted. Most days you don't even like your job anymore. If this sounds like you, it's time to make a change. And that change doesn't have to involve a new place of employment. Instead, it's time to assess your situation and … [Read more...] about Overloaded at work? Here’s what you should do
Sample policy for a medical office on diversity, equity and inclusion
Office Policy on Diversity, Equity, and Inclusion Policy Statement: At [Medical Office Name], we are committed to fostering a diverse, equitable, and inclusive work environment that values and respects the diversity of our employees, patients, and the communities we serve. We believe that diversity, equity, and inclusion are essential to providing quality healthcare and … [Read more...] about Sample policy for a medical office on diversity, equity and inclusion