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DATA SECURITY

4 ways your managed IT provider can help with HIPAA

By Ron Slyker Healthcare IT can best be explained  as technology that allows the secure exchange of medical and patient information between healthcare providers, patients, insurers, and other administrative operations. With the rapid increase of healthcare companies adopting cloud technology to share files and store private data, the need to involve managed service providers to assure full compliance of HIPAA is essential. Here are four ways that your managed services IT provider should be expected to help maintain HIPAA compliance: Encryption. Your managed services provider should make sure that all your devices—including laptops, tablets, and mobile devices—are encrypted. This is the best way to secure your data. And, given that mobile malware is on the rise, you will want to make it a top priority. Set up a reporting process…. . . . read more.

PRODUCTIVITY

Voice technology can give you an extra set of hands

By Philips Dictation From robotics to augmented reality and beyond, the growing prominence of technology’s role in business has been fascinating. But there is also concern that some types of technology, such as AI, may threaten people’s jobs by performing functions or even “thinking” as humans do. However, the reality is that the development of AI-related technologies, especially speech-to-text, is designed to complement human work—not replace it. There are many ways the rising popularity and adoption of speech-to-text help enhance workflows and make the day easier and more enjoyable for employees in all kinds of roles. Utilizing advanced voice solutions also helps prepare employees for future technological evolution in the workplace, keeping them on the leading edge with desirable, transferrable skills. For support staff, this is a win-win, as evidenced by these key… . . . read more.

HUMAN RESOURCES

5 ways to help your staff cope with inflation

By Paul Edwards CEO, CEDR  Solutions Inflation is on everyone’s minds right now, and understandably so. Most Americans are aware that the purchasing power of a dollar is always decreasing to some degree, but rarely does the rise in the cost of living have such a powerful impact on our daily lives or feature so prominently in the public discourse. As you may already know, financial pressure on American consumers reached an all-time high this year. Based on The Consumer Price Index—the best-known indicator of inflation—inflation rose to 8.6 percent in the 12 months ending in May 2022, marking the most extreme spike in that figure in over 40 years. The Impact of Inflation on You and Your Team Employees are justifiably concerned by this sudden and dramatic hike in the cost… . . . read more.

PRODUCTIVITY

4 ways to use voice technology to save time

The expectations from today’s business professionals continue to increase with an ever-changing modern world. Heaps of documentation and document creation needs add on to often already heavy workloads. Yet, there is limited to no help managing administrative tasks. As a busy office manager, there are always work processes to be improved, time to gain, and more efficient ways to bring to screen and paper what needs to be documented. When handling our day-to-day work, we often don’t think of how we could work more efficiently and are caught up in outdated processes. We try to create our documents the most straightforward way we know—by typing them ourselves. But what if you could make a small change that could be a huge time saver? As suggested by Phillips Dictation SpeechLive, here… . . . read more.

TELEWORK

Remote staff keeping up with on-site staff, survey shows

When it comes to productivity, workers share more similarities than differences, new research from talent solutions and business consulting firm Robert Half shows. A survey of more than 500 professionals reveals five productivity trends that have taken shape since the shift to remote work. Productivity peaks early in the week. Employees get the most done on Monday and Tuesday, whether at home or in the office. Results are consistent with a similar survey conducted in 2019, before the rise of remote and hybrid work. Professionals have defined power hours. Most workers hit their stride in the late morning (9 a.m. to noon) and early afternoon (1 to 4 p.m.), regardless of where they sit. Very few tackle their to-dos during lunch or evening hours. Meetings are getting in the way. When asked to share what… . . . read more.

HIRING

How to find out if the candidate can actually do the job

By Karen Zupko Have you ever hired someone whose professed skill levels during the interview turned out to be lower than you were led to believe? It’s difficult to measure skills and abilities through interview questions alone. Unless you assess candidate skills using objective screening tools, you’ll often be disappointed. Here are 4 ways to reduce the disconnect and hire better candidates. 1. Verify keyboard speed and proficiency. Whether you’re hiring front desk, clinical, or billing staff, or a manager or surgery counselor, everyone in a modern practice must have speedy, efficient keyboard skills. Slow typing impacts team productivity, and inaccurate typing increases the risk of denied claims and electronic health record (EHR) data entry mistakes. Every candidate for every role should be asked to take a typing test. You… . . . read more.

CYBERSECURITY

How to stay vigilant without hiring a surprise attack ninja

Remember the Pink Panther movies? Peter Sellers’ character, Inspector Clouseau, hired “Cato” to randomly attack him. He thought unexpected ninja attacks would keep him every vigilant. While the over the top comedy is ridiculous, it does remind us of how to approach cybersecurity. You do not need to hire someone with a kendo stick to beat your staff into compliance, but frequent “reminders” do promote vigilance. This comparison comes from Mike Sacopulos, founder and CEO of the Medical Risk Institute. He said most practices provide cybersecurity training when an employee is first hired, and annually after that. While certainly this method will check the box for “security training” it is highly ineffective for maintaining good cybersecurity habits. Cybersecurity training is not a “once you learn it, you know how to… . . . read more.

STAFF MEETINGS

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised me, I compromised by turning it on at the beginning, saying “hi” to everyone, and turning it on anything important is happening, and when I’m speaking. I thought this was a reasonable compromise, so imagine my shock when my manager said my leaving the camera off was a key reason I wasn’t one of the three managers being sent to a… . . . read more.

MARKETING

Take the sting out of bad reviews from patients

It is important to address every online review—good or bad—publicly so that others reading the review will know you are responsive to patient communication and concerns. Here are some simple steps to addressing a bad review, potentially resolving the patient’s complaint and showing possible future patients how you deal with patient concerns. Keep your cool As much as we want to think that we do the best we can for every patient, we do make mistakes, said Mary Pat Whaley, founder and president of Manage My Practice. “I spoke with a patient recently and told her the practice had failed to send her prescription in and she was dumbfounded,” she said. The patient was surprised and pleased the practice owned up to the error. Read it again “First blush reads… . . . read more.

COMPLIANCE

5 ways your medical office can violate HIPAA

The HIPAA Privacy Act is a federal law that was established in 1996 to set provisions and standards for the protection of personal health information. The rule puts limits and conditions on the use and disclosure of patient medical information. It also gives patients the right to obtain a copy, examine, and request corrections to their records. Though most medical practices are very careful to keep their patients’ private health information secure, violations of this act can be costly with penalties ranging from $100 to 1.5 million per incident. Regular and ongoing compliance training for all employees is one of the easiest ways to prevent the improper use of PHI and reduce the risk of a violation. Below are a few common HIPAA violations and steps that can be taken… . . . read more.


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