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COVID-19

Telemedicine calls for new etiquette guidelines

By Dr. Neil Baum bio Coronavirus has changed the playing field and methodology of caring for patients. We no longer will be seeing all our patients in our offices. Also, there has been a relaxation of the restrictions, such as HIPAA, for using telemedicine and now, or the first time, there are codes and reimbursements that make it possible to be compensated for virtual care. Just as there are proper behaviors expected of physicians who are face-to-face with patients, there is a new code of behavior for telemedicine. Even though telemedicine appointments are becoming popular, video conferencing etiquette can be a challenge to many physicians. I would like to offer a few suggestions for making your telemedicine visits more professional. Use good gear Use the top-of-the line equipment. Even though… . . . read more.

TECHNOLOGY

Choosing an automated compliance partner

By Kristi Williams bio Sometimes the obvious isn’t so obvious.  And sometimes it takes fresh eyes to see what has been right in front of you all along.  Such is the case with automation in healthcare. Today, healthcare organizations find themselves continuously challenged to keep up with changing regulatory requirements and to ensure that their business practices adhere to external rules and internal controls. That responsibility falls directly on the shoulders of the compliance department who is tasked with identifying risks that an organization faces and implementing controls to protect the company from those risks. The need for an effective compliance program is not new.  It has been understood by health plans for years.  What is new, however, is that an increasing number of health plans are turning to automation… . . . read more.

MANAGING THE OFFICE

Life science companies and healthcare providers partnering for value-based patient care

By Mal Milburn bio In the era of value-based reimbursement, healthcare professionals are constantly evaluating strategies to improve patient care while simultaneously decreasing overhead costs.   Increasingly, medical practices turning to life science reps as a critical part of the answer. According to recent research from DRG Digital Manhattan Research, 74% of physicians are looking to spend more time with life science reps, as rep partnerships have been shown to improve outcomes and reduce costs.   Outcome improvement: Life science companies are developing cutting-edge drugs and technologies at increasing rates, and their reps are equipped with the latest, most comprehensive information about these advancements. Reps are able to bring this education directly to providers in their practice, as the innovations are released. Reps also provide important updates about new drug… . . . read more.

PANDEMIC

Protecting your medical practice during uncertain times

By John W. McDaniel bio Given the recent disruption and decreased demand for physician office services, coupled with the foreboding predictions associated with the COVID-19 pandemic, both hospital- affiliated and private medical practices are having to adjust their operations in order to provide billable patient care services while salvaging the cash flow/liquidity of the practice. Indeed, physicians have been slow to adopt telemedicine as an essential adjunct service; yet, the current external environment beyond our control has caused physicians to respond and explore ways to optimize operational changes in terms of modifying the traditional business model of physician practices in order to be financially viable now and in the future. The greatest change has resulted in realizing the benefits of telemedicine as physicians are discovering the benefits of performing patient assessments… . . . read more.

HIPAA compliance with document management

By Andreas Rivera bio Recordkeeping can be one of the most stressful aspects of running a healthcare business since privacy compliance is scrutinized in healthcare more than any other industry. Anyone with experience in the healthcare industry knows that violating HIPAA comes with steep penalties. It’s a constant anxiety to make sure your records are being stored in an appropriate manner, with all the security and privacy requirements being met for each new record added. Even if you’re being diligent with how you file your paperwork, having physical paper exacerbates the possibility of human error occurring. Most of the time, the most common HIPAA violations usually occur without the facility realizing it. Here are a few common HIPAA violations when it comes to electronic data storage. Insufficient or lack of… . . . read more.

HIRING

Should you notify applicants they didn’t get the job?

Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or…


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BLOG

Top 4 trends shaping the healthcare industry

By Leora Borgenicht  bio
Before the healthcare industry can ambitiously transform to offer more accurate and personalized patient care, certain stepping stones must…


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MANAGING STAFF

5 easy ways to boost employee morale

How can the manager improve morale? Here are five morale-boosters to try in your office…


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PURCHASING & LEASING

Don’t put your vendor contracts on autopilot

It’s easy, to say nothing of convenient, to get comfortable with business relationships and not to question…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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