Here's a Patient Experience Checklist tailored for a medical office manager to ensure a positive patient experience: Welcoming Patients Greet patients promptly and courteously as they arrive. Ensure front desk staff maintains a friendly and professional demeanor. Provide any necessary forms or information efficiently. Waiting Area Management Confirm … [Read more...] about Patient Experience Checklist
patient experience
How an OBGYN practice increased their Google ratings
Prospective patients frequently rely on online reviews from current or former patients before selecting a physician. But how can you convince your satisfied patients to post good reviews? Here's how one OG-GYN practice handled it. "We are a private practice OBGYN office in Southern New Hampshire," writes Administrative Coordinator, Amanda Giglio, "and, as a specialty … [Read more...] about How an OBGYN practice increased their Google ratings
Don’t put your good customer service on hold
By Mark Williamson, CEO at PHMG bio Good customer service isn't just limited to providing first-class medical care. From the moment a patient first comes into contact with your company, a high level of service should be at the forefront of your responsibilities. Good manners, a friendly attitude, and going above and beyond all help make your patients feel … [Read more...] about Don’t put your good customer service on hold
The healthcare consumer: Using patient online reviews to boost your practice’s business
Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with restaurants, this can be a tremendous boost or drag on your practice's business. Here's how to make effective use of these sites. Top review sites First, become familiar with the top healthcare review sites, which in … [Read more...] about The healthcare consumer: Using patient online reviews to boost your practice’s business
Want to help your patients with gestational diabetes control their weight? Write them a letter
Women with gestational diabetes who received a tailored letter with personalized weight gain recommendations were significantly more likely to meet national weight gain guidelines, according to a new Kaiser Permanente study recently published in Diabetes Care, a journal of the American Diabetes Association. Gestational diabetes, the most common pregnancy complication, puts … [Read more...] about Want to help your patients with gestational diabetes control their weight? Write them a letter
Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for healthcare providers. With ScheduleSync™, healthcare providers can enable powerful and highly customizable online scheduling on their own websites, blogs, and Facebook pages, as well as directly from their … [Read more...] about Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
Popular online doctor review sites don’t help patients find high-quality doctors
New research conducted by ConsumerMedical, a leading health care decision support and concierge company, has found that the vast majority of top-rated specialty physicians on YELP, Vitals and Healthgrades aren't the highest ranked physicians when it comes to examining actual performance data related to their medical specialty. ConsumerMedical identified the top 10 ranked … [Read more...] about Popular online doctor review sites don’t help patients find high-quality doctors