Why you need this model policy and procedure: Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. One of those safeguards, which is set out in Section 92.7(b) of the ACA final rule, is to establish a … [Read more...] about Model Section 1557 Civil Rights Grievance Procedure
Working with physicians
How to comply with new ACA non-discrimination requirements
Section 1557 of the Affordable Care Act (ACA) requires covered entities to take certain actions to ensure they comply with their duty not to discriminate on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. Section 92.7 of the ACA final rule specifies two things entities must do to meet their nondiscrimination … [Read more...] about How to comply with new ACA non-discrimination requirements
5 guidelines that save you if you supervise a bully employee
By Lynne Curry bio Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to get you out of the way? If you supervise a bully employee, you know the angst. Supposedly, you have more power, and so should be able to handle the employee's antics. Except the bully employee might have the protection of … [Read more...] about 5 guidelines that save you if you supervise a bully employee
Look back to lead forward
By Cheryl Toth, MBA bio Every autumn, it's easy to get bogged down with next year's budget crunching, fret about the unveiling of Medicare's new conversion factor, or worry about the amount of this year's physician bonuses. Because in the harried life of a practice manager, it's easy to focus on what hasn't been done and forget just how many things have. So that's exactly … [Read more...] about Look back to lead forward
How to use social media for your medical practice
By Brittney Overstreet bio Social media is the online method for sharing information to an audience. When using social media for business purposes, virality is important. The more of your content that is viral, the greater your online presence is. Many physicians have successfully used social media to create awareness of their practice and gain new patients. Why use social … [Read more...] about How to use social media for your medical practice
Office politics and how it damages your practice
By Elizabeth M. Miller bio Office politics can be a problem in any size medical office—from a company as large as 1,000+ to as little as a solo physician with two staff members. A definition "Office politics" is the use of networking within an organization to further one's own agenda. The word "networking" could easily be interchanged with the word "gossiping". … [Read more...] about Office politics and how it damages your practice
How to disagree with your friends about politics and keep them too
In past elections, our front yards, t-shirts, car bumpers and water cooler conversations proudly campaigned for the presidential candidate of our choice. In 2016, most are afraid to utter the name of the person they plan to vote for on November 8. Research by Joseph Grenny and David Maxfield, cofounders of VitalSmarts and the authors of the business bestseller Crucial … [Read more...] about How to disagree with your friends about politics and keep them too
Terminating a relationship with a disruptive patient
What can you do if a difficult patient has exceeded the definition of difficult and has, in fact, become disruptive? You can terminate the relationship with the patient. Indeed, disruptive patient is the number one reason practices end relationships, according to Steven M. Harris, a nationally recognized health care attorney and member of the law firm McDonald Hopkins … [Read more...] about Terminating a relationship with a disruptive patient
How to deliver a great presentation on any topic
To grow in the job, a manager has to communicate ideas and visions and recommendations. And the presentation of them counts. "It doesn't matter how good the idea or how brilliant the insight," if it isn't well articulated, it fails, says Patricia Fripp, CSP, CPAE, a San Francisco executive speech coach. Worse, the manager's career can fail right along with it. Here are the … [Read more...] about How to deliver a great presentation on any topic
How to use influencers for marketing in health care
By Melanie Herron bio One of the greatest marketing tools a business can have is an effective spokesperson. There is no denying the power and influence a spokesperson can have on building a brand. Influencers are people who are comfortable talking about the brands they believe in. They are trusted as reliable sources for information and recommendations. And yes, … [Read more...] about How to use influencers for marketing in health care