Incorporating new training trends into development programs can significantly enhance the skills and capabilities of medical office administrative staff. By staying updated with these trends, medical office managers can ensure their teams are well-prepared to meet the evolving demands of the healthcare industry, ultimately contributing to the practice’s efficiency, security, … [Read more...] about 12 training trends to upgrade medical office staff skills
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5 ways managers can better communicate with staff
By Nick Hernandez bio Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of understanding. These attributes are continuously communicated by their actions and demeanor. Effective communication is also important because a large portion of a manager's … [Read more...] about 5 ways managers can better communicate with staff
What it takes for a good manager to be a good leader
A good manager is often synonymous with being a good leader, but it's important to recognize that while there is overlap between the two roles, they are not identical. A manager typically has responsibilities related to organizing, planning, and controlling processes and resources to achieve specific goals. On the other hand, a leader focuses on inspiring, motivating, and … [Read more...] about What it takes for a good manager to be a good leader
How to add an insurance specialist to your team
Having a skilled insurance specialist on your team is essential for maintaining smooth financial operations and ensuring patient satisfaction. This role serves as a vital link between your practice, insurance companies, and patients. From verifying patient coverage to submitting claims and resolving billing disputes, an insurance specialist helps reduce financial stress for … [Read more...] about How to add an insurance specialist to your team
10 tips for hiring the right medical office cleaning company
The job of cleaning your medical office isn't for just any cleaning company. The cleaners you contract must have expertise in infection control for the safety of patients and staff. From the reception area and waiting area to treatment rooms, back offices and breakrooms, all surfaces must be regularly and hygenically cleaned. Biohazards, sharps and chemicals can pose a … [Read more...] about 10 tips for hiring the right medical office cleaning company
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple velocity. … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva
New Generations, New Norms: Managing Gen Z in the Medical Office
Motivating and managing younger employees with different work styles Managing a multigenerational team is nothing new, but if you’re starting to welcome more Gen Z employees into your medical office, you’ve probably noticed that this generation comes with its own work habits, communication preferences, and expectations. Born roughly between 1997 and 2012, Gen Z has grown up … [Read more...] about New Generations, New Norms: Managing Gen Z in the Medical Office
How to Compete for Administrative Talent in a Shrinking Labor Pool
Creative strategies to attract and retain great front-office staff If hiring front-office staff feels harder than ever, you’re not imagining it. Medical offices across the country are competing for a dwindling pool of qualified administrative workers—and the competition is fierce. What’s happening? The short answer: the labor pool is shrinking, and it's not bouncing back … [Read more...] about How to Compete for Administrative Talent in a Shrinking Labor Pool
Patient Trust in 2025: Rebuilding It in a Post-Misinformation Era
How front-desk and admin teams can make a big difference In 2025, patient trust is no longer something practices can take for granted. We’re living in a time when misinformation spreads fast, health myths are everywhere, and skepticism runs high. Whether it’s confusion about vaccines, doubts about billing, or anxiety over electronic records, many patients are showing up to … [Read more...] about Patient Trust in 2025: Rebuilding It in a Post-Misinformation Era
What’s New in Coding: Summer 2025 Updates
Summer is in full swing, and while your providers may be dreaming of vacations, you’ve got your eye on something else—coding updates. As of July 1, 2025, several important coding changes have taken effect, and it’s a great time to make sure your team is up to speed. Whether your office specializes in primary care, orthopedics, behavioral health, or anything in between, staying … [Read more...] about What’s New in Coding: Summer 2025 Updates