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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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PRODUCTIVITY

Are you managing or mentoring your staff?

Good managers manage. If this seems like an obvious statement, consider the many areas of the practice you manage: patient scheduling, billing and collections, purchasing and leasing, office technology, compliance, and…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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TERMINATION

7 steps to safely terminating an employee

Properly terminating an employee to minimize the chances of repercussions starts with gathering all the facts and considering all the factors, says HR attorney…


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SOCIAL MEDIA

Compliance perspective: How to keep an employee from damaging your practice on social media

In the cyber age, protecting your practice from the potential threat posed by employee blogging, tweeting, Instagramming, and other social networking is a business…


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CMS CHANGES

Reminder: Comments for QPP Year 3 NPRM due September 10

On July 12th, the Centers for Medicare & Medicaid Services (CMS) released proposed changes to its Physician Fee Schedule and Quality Payment Program (QPP). CMS is seeking…


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BILLING & COLLECTIONS

This 2 step program makes it easy to collect more money at the time of service

Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…


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TERMINATION BEST PRACTICES

Can your employee handbook help you safely terminate an employee?

If you ever need to terminate an employee, one of the best tools you can have is an employee handbook that sets out clear policies and…


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PRODUCTIVE MEETINGS

How to eliminate meeting pain points and stop wasting time

Love ’em or hate ’em, meetings are an essential platform for sharing information, brainstorming new ideas, and collaborating as a team. But are they…


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COLLECTIONS

7 best practices for optimizing your collections

By Ranadene (Randi) K. Tapio, MBA, CMRS, CMC, Guest Contributor  bio
Collections isn’t the most glamorous part of running a practice. Perhaps the only thing worse than making collections calls is receiving them…


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