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WORKING WITH PHYSICIANS

8 Changes to the Trump Travel Ban

Although it applies to all industries, the Trump travel ban will have a disproportionate impact on health care providers. We recently outlined…


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YOUR CAREER

Just promoted to office manager? Follow these 9 critical rules to avoid problems managing former friends and colleagues

Getting promoted to office manager can be a mixed blessing. As a former staffer, the new manager comes into the job knowing the…


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MANAGING THE OFFICE

When you’re about to lose patience with a patient

Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…


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YOUR CAREER

How to be a strong manager even when dealing with over-controlling physicians

The sad truth about working in a medical office is that a manager often has no real job description and not much authority…


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HEALTH IT

Health IT safety collaborative releases new safe practices for patient identification

Improving the accuracy of patient identification remains a challenge across all healthcare settings. In fact, the ECRI Institute recently completed its…


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READER TIPS

Missouri staff train each other on solving the day-to-day issues

The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…


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MANAGING THE OFFICE

Follow these 5 rules when delegating responsibility to your staff

Being a successful medical office manager calls for an investment.
It is the investment of time and patience to train staff to…


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HEALTHCARE TECHNOLOGY

Machine learning and healthcare: Improving outcomes through predictive analytics

Machine learning is a part of everyday life for most Americans, from navigation apps to Amazon’s omniscient purchase recommendations. But in healthcare…


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MANAGING STAFF

The heat is on: Six in 10 employees report increased work stress

Are your employees having trouble “keeping calm and carrying on” at work? If so, they’re in the majority. More than half (52 percent) of workers said…


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READER TIPS

A little money here, a little there; where to find the sleeping savings

When the money’s tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt…


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