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HEALTH CARE REFORM

What every medical office manager needs to know about the Sunshine Law

Another product of the Affordable Care Act, the Sunshine Law (also called Open Payments) begins implementation this year. The law requires manufacturers and…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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MANAGING THE OFFICE

A half dozen plus one good ideas

A good manager = a good people-problem solver. Here are some solutions readers have told MOM about in the past. They are…


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READER TIPS

Get personal to get patients to pay faster

Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…


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SUCCESSION PLANNING

Tips for successfully transitioning ownership of your medical practice

Transitioning ownership of a medical practice can be extremely risky, especially without considerable preparation, according to medical practice consultant…


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MANAGING STAFF

For a better new year, ask staff what’s going wrong and right with the office

To be a leader, a manager has to know the satisfaction level and where staff need and want to change – and also where personal changes are…


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YOUR CAREER

Make these your 2 top goals for 2019

Goal No. 1: Win the doctors’ respect
Everyone knows communication is key and, when it comes to managing a…


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RETAINING STAFF

Five reasons why staff hate their jobs and look for greener pastures

Turnover should be at the top of every manager’s worry list. Yet it isn’t because managers don’t realize how expensive it is, says…


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COMPLIANCE

The 10 assumptions NOT to make when doing your OSHA 300s

December is here and it’s time for the logs. No, not the yule logs—the OSHA 300 logs! It’s time to get the year’s injury and illness records in order and start getting the…


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MARKETING THE PRACTICE

The healthcare consumer: Using patient online reviews to boost your practice’s business

Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…


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