In today's competitive job market, offering an attractive benefits package is essential for medical offices looking to attract and retain top talent. For healthcare professionals and support staff alike, benefits can make a significant difference in their overall job satisfaction and quality of life. Crafting a comprehensive benefits package tailored to the needs of your … [Read more...] about How to craft a comprehensive benefits package for your office staff
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How to retain your office staff
Retaining office staff is crucial for maintaining a stable and productive work environment. High turnover can be costly and disrupt the workflow. Here are some tips to help you retain your office staff: Hiring the Right People: Start by hiring individuals who are a good fit for your organization’s culture and values. Ensure that their skills and … [Read more...] about How to retain your office staff
14 tips for improving your training content
Training is an ongoing process for your medical office staff, and your training content needs regular updates and improvements. Here are some tips to keep materials up to date and relevant: You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a … [Read more...] about 14 tips for improving your training content
Have you been ghosted by a colleague?
By Lynne Curry Question: At first, I believed my coworker’s BS. “Jenna” and I have been good friends for years, and I helped get her job as our managing partner's executive assistant. So, when Jenna said she accidentally left my name off the meeting invite, I believed her. But it happened again. And again. I can’t stand meetings, but they matter in our company and … [Read more...] about Have you been ghosted by a colleague?
Your interview notes could get you in trouble
By Dr. Steve M. Cohen bio Although workforce disasters usually make the headlines, there are a number of "basic" human resource tasks that should not be discounted. One is the job candidate interview. Theoretically, interviews should not be a problem. They're a common occurrence, with no possible traps, right? After all, the candidate just wants the job and you are … [Read more...] about Your interview notes could get you in trouble
9-point checklist for medical office cybersecurity
Is your office doing all it can to protect your patients' sensitive medical data? Here's a nine-point checklist to protect the security and privacy of your patients. Use strong, unique passwords for all accounts and change them regularly. Enable two-factor authentication (2FA) for added security. Keep all software and systems up to date with the latest security … [Read more...] about 9-point checklist for medical office cybersecurity
9 things to know about billing software
The large majority of medical offices use billing software. If you haven't made the leap to billing software yet, or if you are shopping for a new software vendor, here are things to know. With billing software, you can automate the entire billing process, from sending out invoices to processing payments. This can save you a lot of time and reduce the risk of errors. This … [Read more...] about 9 things to know about billing software
“Why are you leaving us?” 5 key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why are you leaving us?” 5 key questions to ask staffers who resign
21 easy ways to boost practice profitability fast
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on your practice's bottom line. Here are 21 ways you can quickly boost practice profitability. 1. Name a reimbursement coordinator To get all the reimbursement possible, hire or appoint someone to be a reimbursement coordinator. It … [Read more...] about 21 easy ways to boost practice profitability fast
How to negotiate the best possible purchasing agreements
Smart purchasing decisions help a medical practice run more efficiently, improve the practice's bottom line, and make your job easier. But what should you include in purchasing contracts and lease agreements? As important, how do you negotiate the best possible deal for the practice? Determining requirements Before you solicit bids or attempt to negotiate a contract, … [Read more...] about How to negotiate the best possible purchasing agreements