To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…
YOUR CAREER
Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out
August 9, 2019 by
READER TIPS
Weekly applause sheet creates positive attitude among staff
August 2, 2019 by
Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found…
MANAGING STAFF
“Why are you leaving us?” 5 key questions to ask staffers who resign
July 26, 2019 by
There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…
TECHNOLOGY
How to handle patients who diagnose themselves
July 26, 2019 by
There’s a wealth of medical information online, and increasingly patients are tapping it to come up with their own diagnoses. Needless to say, this results in numerous challenges for medical practitioners and office staff.
But how exactly do you navigate the issues that arise from…
MANAGING STAFF
What to do when a staffer lodges a valid complaint against a doctor
July 19, 2019 by
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
MANAGING STAFF
Here’s how to get good stuff about the office during an exit interview
July 19, 2019 by
An exit interview should bring to light far more than what is good and bad about the office. It should give insight into what’s really going on and produce ideas for making improvements…
MANAGING STAFF
5 easy ways to boost employee morale
July 5, 2019 by
How can the manager improve morale? Here are five morale-boosters to try in your office…
YOUR CAREER
Do you have the ‘right stuff’ to be a successful medical office manager?
June 21, 2019 by
As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…
YOUR CAREER
Asking for a raise
June 14, 2019 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
June 14, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
