Last-minute cancellations can turn an orderly day at the office into chaos as you scramble to reach patients to fill unexpected openings in the schedule. Unfilled appointment slots are costly in terms of clinician time, staff time and office overhead. That’s why you need to have an appointment cancellation policy and convey it to your patients. Here’s a short and simple cancellation policy you can post on your website and include in email and text appointment reminders.
Appointment Cancellation Policy
We understand that circumstances may arise that prevent you from keeping your scheduled appointment. If you are unable to keep your appointment, please provide us with at least 24 hours’ notice so that we can offer the appointment to another patient.
If you do not provide us with at least 24 hours’ notice, you may be subject to a cancellation fee. The fee will be determined by the length and complexity of the appointment, and will be added to your next bill.
We understand that emergencies and unforeseen circumstances may arise. If you have an emergency or unforeseen circumstance that prevents you from keeping your appointment, please call us as soon as possible to let us know. We will do our best to accommodate your situation and waive any cancellation fees.
We appreciate your cooperation in helping us make the most of our time and resources. If you have any questions or concerns about this policy, please don’t hesitate to ask.
Thank you for choosing [Medical Office] for your healthcare needs.