What's with all the bickering in the office? People, people, can't we all just get along? Although you may never totally eliminate office conflict, managing with attention to generational differences can go a long way toward creating a more harmonious and more productive workplace. By the numbers Cut-off dates for generations differ, but Neil Howe and William Strauss, who … [Read more...] about Managing a multi-generational medical office staff
Productivity
How to manage personal cell phone use in the workplace
"Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours," says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine. It hasn't been an easy problem to resolve. "Although we've talked about this issue on a routine basis at our monthly staff meetings, employees continued to use … [Read more...] about How to manage personal cell phone use in the workplace
Mental illness in the workplace: not just “a case of the Mondays”
By R. Scott Oswald bio When we think of "mental health" problems, many of us envision obvious symptoms. But mental health presents challenges precisely because it can be almost impossible to observe. This can become a problem in the workplace when an employee experiences intense anxiety or panic due to the stress of the position, and management simply expects these … [Read more...] about Mental illness in the workplace: not just “a case of the Mondays”
Are you misleading job applicants during the interview process?
Six in 10 employees say they've found aspects of a new job different from expectations set during the interview process, according to a survey conducted by jobs and career marketplace Glassdoor. Areas where job reality differs from employee expectations include: Employee morale Job responsibilities Hours expected to work Boss' personality Career advancement … [Read more...] about Are you misleading job applicants during the interview process?
Five bonus tips from our readers
1. One manager sets a positive theme for each staff meeting and lists it at the top of the agenda. Staff spend the last 15 minutes of the meeting discussing it. The theme can be anything. At one meeting it was Do you really know what this person is doing? Then each staffer explained her duties to the group. Sometimes the theme is used to correct a problem without hitting people … [Read more...] about Five bonus tips from our readers
With the right effort, even difficult employee issues can be solved
By Steve M. Cohen bio An employee who had been terminated from one of my client organizations later called the whistleblower/action hotline. She was using the hotline in an attempt to retrieve her job or, at least, to vent her anger and frustration at the situation. I listened and discovered that she had been terminated for frequent violations of the office dress … [Read more...] about With the right effort, even difficult employee issues can be solved
The 8 best management tips from our readers
Managing the people with their problems and personalities is the most formidable part of a medical office manager's job. So here for our readers is a long list of ways to make the job easier. They come from the many consultants and managers MOM has talked with over the years. 1 Hiring the right people Interview tactics Before hiring a job applicant, look carefully at two … [Read more...] about The 8 best management tips from our readers
The demise of sexual harassment: don’t bet on it
By Steve M. Cohen bio With issues such as bullying and workplace violence making the headlines, it might seem as if sexual harassment is no longer a major workplace issue. Don't bet on it. Sexual harassment continues to exist, and it's going to be a major workplace issue for as long as people are people. That's not to excuse insensitive or outright aggressive behavior, but … [Read more...] about The demise of sexual harassment: don’t bet on it
Loyalty and co-operation are not optional
By Dr. Steve M. Cohen It might sound obvious, but being a key employee, especially a top-level manager, requires above all organizational loyalty. Yet, in many businesses, some employees are working at cross proposes with their organization. Assume that Office A has an objective, probably something articulated in their mission and vision statement. This objective could be … [Read more...] about Loyalty and co-operation are not optional
Are your patients happy? Here’s how to find out
Monitoring the pulse of patient satisfaction is crucial to the health of your practice. Indeed, patient satisfaction can mean the difference between a thriving, profitable practice and one that’s barely breaking even. And since patients have a significant effect on the work environment, their satisfaction impacts your staff’s morale. In order to accurately … [Read more...] about Are your patients happy? Here’s how to find out