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HIRING

Are you misleading job applicants during the interview process?

Six in 10 employees say they’ve found aspects of a new job different from expectations set during the interview process, according to a survey conducted by jobs and career marketplace Glassdoor.

Areas where job reality differs from employee expectations include:

  • Employee morale
  • Job responsibilities
  • Hours expected to work
  • Boss’ personality
  • Career advancement opportunities
  • Senior leadership competence
  • Salary
  • Company culture

The good news, if there is any, is it’s not entirely the hiring manager’s fault. The employer and the job candidate are both responsible for ensuring expectations set during a job interview match reality, according to Glassdoor.

The bad news is that both parties pay a price if reality differs from expectations.

For the hiring manager, a misleading interview can result in a poor fit for the job, which may result in decreased productivity, office conflict, and other undesirable outcomes—including termination.

For the new employee, a job that doesn’t match expectations leads to disappointment and possibly resentment. Neither contributes to enthusiasm and job success, not to mention health and wellbeing.

Fortunately, there are things a hiring manager can do to help ensure that the job described to the candidate matches the reality the new employee experiences.

Leverage the interview

Amanda Lachapelle, Glassdoor’s HR director, recommends that the hiring manager begin by ensuring every person interviewing a job candidate has a clear outline of topics to discuss during the interview.

“By having a clear plan of action ahead of the interview, you can increase the chances that candidates are getting a more complete look into how the role they are interviewing for fits within the company, while also giving them a better idea into the level of responsibilities required for the open position,” she says.

In addition, Lachapelle recommends that each interviewer be tasked with talking about the company’s culture so that candidates not only understand what the work will be like, but also how people work together.

Leverage your staff

Not every staff member can interview each job candidate that comes into your office, but they can help add to the candidate’s understanding of the practice—through their actions while a candidate is present, as well as before and after the interview process.

Lachapelle suggests that you encourage staff to share their opinions of what it’s like to work at your practice via social media channels.

Continue the conversation

Similarly, the “live” interview doesn’t have to be the only way a hiring manager gets to know a candidate.

“Take the time to reach out – don’t let the in-person interview be your only real form of conversation,” says Lachapelle.

She recommends that the hiring manager email candidates before and after the interview to ask if there is anything they would like to know about the job or the practice.

“Also, don’t be afraid to schedule a follow-up call to add a more human element to your communication so you can answer any additional questions they might have,” she says.

Remember, honesty counts

Although the manager wants to present the practice in the best possible light, it’s important to be honest.

With this in mind, Lachapelle points out you shouldn’t be afraid to share areas of improvement the practice is working on.

“Candidates will appreciate your honesty, plus should they accept a job offer, the excitement that comes with the honeymoon period of a new job will quickly give way to the realities and normalcy that comes with a day-to-day job,” she says.

In other words, they will find out anyway.

Ask the right questions

Finally, don’t forget to ask questions that facilitate conversation.

Your goal when interviewing a candidate is to have a dialogue where both parties share information necessary to an employment decision.


The Medical Office Manager tool, Model Guide: Behavioral interview questions can help. The easy-to-use guide features hundreds of open-ended interview questions for a medical office environment, arranged alphabetically by topic area.

See the guide here.


Related reading:

Do you make this costly interviewing mistake?


Potential hires meet with staff as part of job interview


10 interview questions that reveal the true personality of every job applicant


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