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READER TIPS

How an OBGYN practice increased their Google ratings

Prospective patients frequently rely on online reviews from current or former patients before selecting a physician. But how can you…


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BLOG

Don’t put your good customer service on hold

By Mark Williamson, CEO at PHMG  bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…


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MARKETING THE PRACTICE

The healthcare consumer: Using patient online reviews to boost your practice’s business

Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…


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PATIENT CARE

Want to help your patients with gestational diabetes control their weight? Write them a letter

Women with gestational diabetes who received a tailored letter with personalized weight gain recommendations were significantly more likely to meet…


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MANAGING THE OFFICE

Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers

Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for…


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MANAGING THE OFFICE

Popular online doctor review sites don’t help patients find high-quality doctors

New research conducted by ConsumerMedical, a leading health care decision support and concierge company, has found that the vast majority of top-rated specialty physicians on…


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