By Mark Williamson, CEO at PHMG bio
Mark Williamson, CEO at PHMGGood customer service isn’t just limited to providing first-class medical care. From the moment a patient first comes into contact with…
BLOG
Don’t put your good customer service on hold
April 22, 2019 by
MARKETING
10 rules for getting good press and new patients along with it
February 15, 2019 by
To get new business, your medical practice has to be the first place the patient calls. To make the call, the patient has to…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
February 8, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
HIRING
Should you notify applicants they didn’t get the job?
January 4, 2019 by
Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or…
MARKETING THE PRACTICE
The healthcare consumer: Using patient online reviews to boost your practice’s business
December 10, 2018 by
Patients are making increasing use of physician rating and review sites to comment on their medical experiences the way diners do with restaurants. And as with…
READER TIPS
New referrals come from a visit, a folder, and chocolate cookies
November 30, 2018 by
When a new manager took over the office of a Miami gastroenterology practice, the office had just lost two physicians and needed to…
READER TIPS
Profit-boosting ideas welcome at staff meetings
June 3, 2018 by
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…
INSIGHT
Strong practice leaders understand the competition
October 6, 2017 by
By Nick Hernandez bio
Practice managers must be keenly aware of what competing practices are doing as well as practices outside of their catchment area…
READER TIPS
Involving staff in marketing generates good ideas and sense of teamwork
October 6, 2017 by
An office manager looking for ways to encourage a team atmosphere decided to ask staff to help market the Ear, Nose, and Throat (ENT) practice where…
