One of your crucial responsibilities is to establish and maintain strong referral relationships with other healthcare providers. These relationships are vital for the success and growth of your practice, as they can bring in new patients and foster collaborative care. Here are some strategies to enhance referral relationships, enabling you to build a strong network and provide … [Read more...] about 5 strategies for building a strong referral network
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6 common problems in medical offices, and suggested solutions
Got a problem with your office? Chances are it's one of a half-dozen common problems for medical offices. Here are the problems and suggested solutions. 1 Streamlining Appointment Scheduling Problem: Patients often experience long wait times and confusion during the appointment scheduling process. Solution: Implement an online appointment scheduling system that allows … [Read more...] about 6 common problems in medical offices, and suggested solutions
“You’re not hired:” Leaving job candidates hanging can hurt your reputation
When companies engage with job candidates, a new survey reveals the importance of following up—even if they opt not to hire them. The Conference Board survey found that 18 percent of candidates who didn’t hear back from a company after an interview took a negative action against the company. That includes declining to recommend it to others or leaving a negative review. And … [Read more...] about “You’re not hired:” Leaving job candidates hanging can hurt your reputation
14 good ways to cut your appointment wait times
Long patient wait times cause frustration for patients, stress for reception desk staff, loss of confidence in the practice—and, ultimately, loss of revenue. Here are 14 things you can do to reduce patient wait times, courtesy of Stewart Gandolf, Chief Executive Officer of Healthcare Success, a team of specialists who partner with healthcare clients to profitably deliver … [Read more...] about 14 good ways to cut your appointment wait times
How to fix failing patient engagement initiatives
Patient engagement initiatives are a dime a dozen across healthcare organizations. From patient advisory groups and patient-centered portals to social media outlets and secure messaging, healthcare organizations understand that it’s important to get patients involved in their care. Studies prove that engaged patients result in better outcomes, lower costs, and a higher quality … [Read more...] about How to fix failing patient engagement initiatives
OIG issues fraud alert on pharmaceutical company in-person speaker programs
Before the pandemic put the chill on live conference events, it was fairly common for pharmaceutical companies, device makers and diagnostics companies to offer healthcare professionals fees for in-person speaking appearances. Such practices raise red flags under the federal Anti-Kickback Statute (AKS) when those speakers recommend the products of those companies to their … [Read more...] about OIG issues fraud alert on pharmaceutical company in-person speaker programs
Should you notify applicants they didn’t get the job?
Open positions, especially those advertised, often generate many applications. If your practice is located in a major metropolitan area or large town, you may receive a huge pile of applications, electronic or otherwise, in response to a job posting. Fortunately, not all job applicants will have the appropriate qualifications—otherwise, interviewing would become your full-time … [Read more...] about Should you notify applicants they didn’t get the job?
Use weekly meetings with doctors to keep office running smoothly
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says the manager of a pediatrics practice in Colorado. For her office, it's an 8 a.m. meeting every Monday, a good time, because it sets the tone for the week. It also keeps everybody on the same page. And it ensures that the doctors know all the … [Read more...] about Use weekly meetings with doctors to keep office running smoothly
Profit-boosting ideas welcome at staff meetings
Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for recommendations, practice manager Jackie Arzooyan of Canton Asthma & Allergy in Canton, MI, sets aside staff meeting time for them. The process is an easy one. When she draws up the agenda for a meeting, Arzooyan includes a question for everybody to think … [Read more...] about Profit-boosting ideas welcome at staff meetings
Don’t put your good customer service on hold
By Mark Williamson, CEO at PHMG bio Good customer service isn't just limited to providing first-class medical care. From the moment a patient first comes into contact with your company, a high level of service should be at the forefront of your responsibilities. Good manners, a friendly attitude, and going above and beyond all help make your patients feel … [Read more...] about Don’t put your good customer service on hold