Medical Office Manager

Managing the office

Model Section 1557 Civil Rights Grievance Procedure

Why you need this model policy and procedure: Section 1557 of the Affordable Care Act (ACA) requires covered entities to adopt safeguards to avoid discriminating on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. One of those safeguards, which is set out in Section 92.7(b) of the ACA final rule, is to establish a … [Read more...] about Model Section 1557 Civil Rights Grievance Procedure

How to comply with new ACA non-discrimination requirements

Section 1557 of the Affordable Care Act (ACA) requires covered entities to take certain actions to ensure they comply with their duty not to discriminate on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities. Section 92.7 of the ACA final rule specifies two things entities must do to meet their nondiscrimination … [Read more...] about How to comply with new ACA non-discrimination requirements

5 guidelines that save you if you supervise a bully employee

By Lynne Curry  bio Do you supervise a bully employee? An employee who sees your job as a promotional opportunity and will stop at nothing to get you out of the way? If you supervise a bully employee, you know the angst. Supposedly, you have more power, and so should be able to handle the employee's antics. Except the bully employee might have the protection of … [Read more...] about 5 guidelines that save you if you supervise a bully employee

New healthcare cybersecurity report exposes risk of attacks through social engineering

SecurityScorecard, a security rating and continuous risk monitoring platform, recently released its 2016 Healthcare Industry Cybersecurity Report. This comprehensive analysis exposed alarming cybersecurity vulnerabilities across 700 healthcare organizations including medical treatment facilities, health insurance agencies, and healthcare manufacturing companies. Security … [Read more...] about New healthcare cybersecurity report exposes risk of attacks through social engineering

This year’s craziest excuses for calling in sick

While calling in sick, when you are feeling just fine, is not a new phenomenon in the office, fewer workers say they have done it over the last 12 months, says a recently released survey from CareerBuilder. Slightly more than a third of workers (35 percent) said they have called in to work sick when they were feeling just fine, down from 38 percent last year. More than 3,100 … [Read more...] about This year’s craziest excuses for calling in sick

Look back to lead forward

By Cheryl Toth, MBA  bio Every autumn, it's easy to get bogged down with next year's budget crunching, fret about the unveiling of Medicare's new conversion factor, or worry about the amount of this year's physician bonuses. Because in the harried life of a practice manager, it's easy to focus on what hasn't been done and forget just how many things have. So that's exactly … [Read more...] about Look back to lead forward

How to use social media for your medical practice

By Brittney Overstreet  bio Social media is the online method for sharing information to an audience. When using social media for business purposes, virality is important. The more of your content that is viral, the greater your online presence is. Many physicians have successfully used social media to create awareness of their practice and gain new patients. Why use social … [Read more...] about How to use social media for your medical practice

Survey: Most workers happy with managers but don’t want the role themselves

Many employees like their bosses, but managers still have much work to do, according to new research from staffing firm Accountemps. Nearly two in three workers (64 percent) said they are happy with their supervisors, and another 29 percent are somewhat happy with their bosses. Only eight percent of workers give their manager a thumbs down. Yet, despite generally positive … [Read more...] about Survey: Most workers happy with managers but don’t want the role themselves

Office politics and how it damages your practice

By Elizabeth M. Miller  bio Office politics can be a problem in any size medical office—from a company as large as 1,000+ to as little as a solo physician with two staff members. A definition "Office politics" is the use of networking within an organization to further one's own agenda. The word "networking" could easily be interchanged with the word "gossiping". … [Read more...] about Office politics and how it damages your practice