You've got a days-old tuna and pesto wrap stinking up the fridge, unwashed cups in the sink, and muffin crumbs on the table. You could fit-test a respirator with the smell of banana peels wafting from the overfull trash can. The 15 minutes you were going to spend reading the latest thriller disappeared when you had to scrub and refill the scorched coffee pot. Experiences like … [Read more...] about How to handle breakroom conflicts
Managing the office
10 ways to get patients to pay up
Effective patient payment collection is crucial for the financial stability and success of a medical office. However, it can be a challenging task to navigate the complexities of medical billing and ensure timely payments. To enhance your medical office's patient payment collections, it is important to implement strategies that streamline the billing process, improve patient … [Read more...] about 10 ways to get patients to pay up
6 common problems in medical offices, and suggested solutions
Got a problem with your office? Chances are it's one of a half-dozen common problems for medical offices. Here are the problems and suggested solutions. 1 Streamlining Appointment Scheduling Problem: Patients often experience long wait times and confusion during the appointment scheduling process. Solution: Implement an online appointment scheduling system that allows … [Read more...] about 6 common problems in medical offices, and suggested solutions
Creating an inclusive and safe space for the LGBTQ+ community in a medical office
Ensuring that a healthcare facility is welcoming and safe for everyone is essential. Prioritizing inclusivity—especially for members of the LGBTQ+ community, including staff, patients, their families, vendors, and visitors—helps foster trust, comfort, and well-being. By creating a truly safe space, the practice can deliver better care while promoting respect and acceptance … [Read more...] about Creating an inclusive and safe space for the LGBTQ+ community in a medical office
7 ways to create a comfortable waiting room
When you step into a medical office waiting room, you want to feel comfortable, at ease, and assured that you're in good hands. As a medical office manager, it's essential to design a waiting room that reflects the care and attention you provide to your patients. Here are some best practices to consider as you create a welcoming and efficient environment. Focus on … [Read more...] about 7 ways to create a comfortable waiting room
6 steps to making good decisions
Should you subscribe to this billing platform or that one? Should you hire this receptionist candidate or that one? Should you create this kind of schedule or that one? Decisions, decisions! As a medical office manager, making informed and effective decisions is crucial to ensure smooth operations and provide quality care to patients. Here is some advice on how to approach … [Read more...] about 6 steps to making good decisions
Cultivate these 7 habits for success
As an office manager, you are responsible for the efficient operation of your workplace. Your role requires you to balance multiple tasks, manage diverse teams, and keep things organized. To become a highly effective office manager, you can take inspiration from Stephen Covey's timeless book, "The 7 Habits of Highly Effective People." Here are some tips based on Covey's … [Read more...] about Cultivate these 7 habits for success
6 tips to keep your hybrid team productive
Creating a productive work environment has always been essential—but with the rise of remote work in recent years, building a hybrid workplace that supports both remote and on-site staff has become a top priority. Balancing flexibility with accountability can be a challenge, but the right strategies can help your medical office thrive. Here are six tips to foster productivity … [Read more...] about 6 tips to keep your hybrid team productive
Model Policy: Office Temperature
The purpose of this model policy is to ensure a comfortable and healthy work environment for all staff and patients by maintaining appropriate temperature settings in the medical office. … [Read more...] about Model Policy: Office Temperature
Everybody needs a break from work
You understand the importance of keeping your staff productive and efficient. However, it’s also important to recognize the role that breaks play in achieving these goals. For both you and your staff, it’s tempting to continue powering through day after day without taking scheduled breaks and lunch periods. In this article, we’ll discuss the importance of taking breaks and how … [Read more...] about Everybody needs a break from work