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Managing staff

Employers need to come to grips with employees’ mental health struggles

October 2, 2024

By Lynne Curry “I’m not my employees’ babysitter, their mommy, or their therapist,” the CEO insisted. The problem that led to his call—his company’s 2024 employee survey revealed large numbers of his company’s employees expected mental health benefits. “What are these employees thinking?” he asked. “We offer a generous sick leave allowance and they’re asking for paid … [Read more...] about Employers need to come to grips with employees’ mental health struggles

8 proven ways to totally destroy your credibility as a manager

October 2, 2024

A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don't expect success. What is credibility? It can be defined as "what we do and how we do it that causes others to respect and believe us." The "what-we-do" is the tangible things – the work and its results. The "how-we-do-it" is the behavior that demonstrates a person's … [Read more...] about 8 proven ways to totally destroy your credibility as a manager

How to build leadership skills as a new manager

September 28, 2024

Stepping into the role of a medical office manager is exciting, but it also comes with a new set of challenges. One of the most important aspects of your job is leading your team effectively. As the person responsible for the smooth day-to-day operations of the office, developing strong leadership skills is essential for your success and the success of your team. While … [Read more...] about How to build leadership skills as a new manager

The breakroom saga: a true story with a surprise ending

September 17, 2024

By Lynne Curry Stay tuned for this week’s exciting episode of The Breakroom Saga. If your office’s breakroom is a hotbed of unresolved conflict, you’ll recognize these characters and their dramas. . At 3 p.m., “Harry” exploded into the manager’s office because someone swiped his turkey and cheese sandwich. According to Harry, one bite would have convinced anyone … [Read more...] about The breakroom saga: a true story with a surprise ending

9 tips for virtual onboarding of new remote employees

September 16, 2024

When onboarding virtual and remote employees for your medical office, setting the stage for success starts with thoughtful planning and clear communication. Bringing someone new into a remote environment requires a different approach, but with the right strategies, you can ensure your new team members feel welcomed, supported, and prepared. First, designate someone to guide … [Read more...] about 9 tips for virtual onboarding of new remote employees

Do you make your employees want to stay?

September 12, 2024

By Lynne Curry Your employees are leaving, because they want better opportunities. What are you giving them? If it’s not better opportunities, you’ll lose them. Here’s what you need to consider: Do you pay your employees what they’re worth? If you can’t afford competitive compensation, do you compensate by giving employees flexibility and autonomy, allowing … [Read more...] about Do you make your employees want to stay?

Flex-retirement: A win-win strategy for staff retention

September 12, 2024

Staff retention is not only a cost-effective strategy, but it also helps maintain institutional knowledge and ensures a smoother transition when team members retire. One innovative approach that can facilitate this transition and keep experienced staff on board is “flex-retirement.” What Is Flex-Retirement? Flex-retirement, also known as flexible retirement, is a workplace … [Read more...] about Flex-retirement: A win-win strategy for staff retention

Empathy an important workplace leadership quality

September 7, 2024

Empathy is the ability to understand and share the feelings, thoughts, and perspectives of others. It involves not only recognizing and acknowledging the emotions of others but also demonstrating care and concern for their well-being. In the context of a workplace leader, empathy is essential for several reasons: Building Trust: Empathetic leaders are more likely to earn … [Read more...] about Empathy an important workplace leadership quality

When staffers bully their supervisor

August 29, 2024

By Lynne Curry She came to work early, rarely took a full lunch break, and almost always worked past five p.m. Six of her nine staffers considered her an effective leader. She ran a successful department until her other three direct reports drove her out. Empowered by their victory, this “gang of three” ran off two successive managers before the company’s senior … [Read more...] about When staffers bully their supervisor

7 projects to tackle in September

August 29, 2024

As September begins, it’s the perfect time to kick off some projects that can set the tone for the rest of the year. The summer lull is over, and it’s likely that both your team and patients are getting back into their routines. Here’s a look at some high-impact projects to consider tackling this September. 1. Patient Flow Optimization September is a great time to assess how … [Read more...] about 7 projects to tackle in September

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