April is Volunteer Month, a perfect time to reflect on the power of giving back—not only to your community but also to your office culture. As an office manager, organizing volunteer opportunities for your team can be a meaningful way to strengthen relationships, foster a sense of purpose, and improve teamwork. When your staff works together on volunteer projects, it does more … [Read more...] about Building Teamwork Through Volunteer Work: Celebrating April Volunteer Month
Managing staff
Navigating Legal Risks in Return-to-Office Mandates
By Lynne Curry As employers push forward with their return-to-office (RTO) policies, many unknowingly step into legal minefield. The shift back to in-person work presents a host of challenges—especially for employers balancing productivity with legal obligations. Whether it’s handling accommodation requests, avoiding discrimination claims, or ensuring compliance with … [Read more...] about Navigating Legal Risks in Return-to-Office Mandates
Managing Staff Burnout in a High-Stress Medical Environment
Medical offices are fast-paced, high-pressure environments where staff are constantly balancing patient care, administrative tasks, and regulatory compliance. Over time, this can lead to burnout—emotional exhaustion, reduced job satisfaction, and even high turnover rates. As a medical office manager, you play a key role in identifying, preventing, and addressing staff burnout. … [Read more...] about Managing Staff Burnout in a High-Stress Medical Environment
Hiring Administrative Staff: A Checklist for Medical Office Managers
Hiring the right administrative staff is essential to keeping your medical office running smoothly. Whether you're filling a front desk position, a billing specialist role, or an office coordinator job, the right hire can enhance efficiency, improve patient satisfaction, and support your healthcare providers. This checklist will guide you through the hiring process, from … [Read more...] about Hiring Administrative Staff: A Checklist for Medical Office Managers
How to tackle staff shortages and turnover
Managing staffing shortages and turnover is one of the most pressing challenges in healthcare today. As a medical office manager, you know firsthand how critical it is to maintain a full, skilled staff to ensure your practice runs smoothly. However, the healthcare industry is facing a widespread shortage of qualified professionals, which makes hiring and retaining the right … [Read more...] about How to tackle staff shortages and turnover
How to set up your successor for success as you retire
As you approach retirement, you've probably been reflecting on your journey as a medical office manager—the challenges you've overcome, the systems you've refined, and the relationships you've built. Leaving all of that behind can be bittersweet, but one of the most important things you can do before you retire is to ensure a smooth transition for your successor. Setting them … [Read more...] about How to set up your successor for success as you retire
How to curb office gossip in your medical practice
Office gossip can quickly create a toxic environment, especially in a medical practice where teamwork and trust are essential for patient care. As a medical office manager, it’s your responsibility to maintain a professional atmosphere where everyone feels respected and focused on their work. Gossip undermines that environment, breeding negativity, reducing productivity, and … [Read more...] about How to curb office gossip in your medical practice
How to supervise former peers as a new medical office manager
Congratulations on your promotion! Moving into the role of medical office manager is an exciting step in your career. But with this new position comes the challenge of supervising people who were once your peers. It’s a tricky situation, but with the right approach, you can manage these relationships while earning the respect and trust of your team. Here are some practical … [Read more...] about How to supervise former peers as a new medical office manager
How to Handle Staff Scheduling Challenges Without Losing Your Mind
Staff scheduling is one of the most delicate juggling acts in your role. Between time-off requests, unexpected call-outs, and making sure the office runs smoothly every day, it’s easy to feel like you’re constantly putting out fires. While you can’t control everything, you can put systems in place that make scheduling more manageable—and keep your sanity intact in the … [Read more...] about How to Handle Staff Scheduling Challenges Without Losing Your Mind
How to help your staff become more financially literate
Financial literacy is essential for the smooth operation of a medical office. When your staff understands basic financial principles, they contribute more effectively to the practice’s overall financial health. Improving financial literacy among your team not only helps in managing day-to-day tasks more efficiently but also empowers staff to make informed decisions that benefit … [Read more...] about How to help your staff become more financially literate