You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
April 19, 2019 by
MANAGING THE OFFICE
The importance of recognizing your employees’ hard work
April 19, 2019 by
Happy Administrative Professionals Week! What have you got planned to acknowledge your hard-working support staff? If you’ve decided to do nothing this year, you may want to…
YOUR CAREER
Asking for a raise
April 19, 2019 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
BLOG
3 steps a manager must take to end harmful gossip in the workplace
April 12, 2019 by
By Lynne Curry bio
Gossip, it spreads as fast as wildfire, sours the workplace, negatively impacts morale and productivity, and can create legal liability. If you’d like to wipe it out…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
MANAGING STAFF
How to end the jealousy when a sharp newcomer threatens longtimers
April 12, 2019 by
A tenet of management is “people require care.” And nowhere is that more evident than in the situation where a bright-eyed, eager, and…
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
April 5, 2019 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
READER TIPS
Roundtable discussions focus on ‘whatever anybody needs help with’
March 22, 2019 by
Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…
RISK MANAGEMENT
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
March 15, 2019 by
Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It’s tempting to…
YOUR CAREER
Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out
March 15, 2019 by
To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…
