New managers face a number of challenges, but which challenge is the most daunting? According to a recent survey, the most difficult part of becoming a manager is balancing individual responsibilities with…
MANAGING STAFF
What are you doing for MARWeek?
October 9, 2018 by
We hope this won’t come as a surprise to you, but it’s the third full week in October, which means that it’s Medical Assistants Recognition Week. (MARWeek), with Wednesday (October 19) being the…
READER TIPS
Patient collections ‘bonus incentive’ program increases patient payments and staff pay
October 9, 2018 by
An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…
MANAGING THE OFFICE
Not enough time in the day? Here are four good ways to find new minutes
October 9, 2018 by
When responding to Medical Office Manager’s readers’ survey, many managers said the most difficult part of their job is finding time to get all the work done…
INSIGHT
Are online coding discussions putting your practice at risk?
September 28, 2018 by
By Cheryl Toth, MBA bio
Here’s an email we recently saw while monitoring a specialty coding listserv…
HIRING
The four aces of hiring: work attitude, willingness, know-how, and personality
September 28, 2018 by
To choose the right job candidate, look beyond the hard skills of education and experience and place heaviest emphasis on four soft skills. They are…
YOUR CAREER
8 proven ways to totally destroy your credibility as a manager
September 28, 2018 by
A manager can have great knowledge and great skills, but without credibility with both doctors and staff, don’t expect…
MANAGING STAFF
How to conduct fair and effective performance reviews
September 21, 2018 by
It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
September 21, 2018 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
MANAGING THE OFFICE
The myth of multitasking
September 21, 2018 by
It’s a typical day at work. You’re on the computer, entering data, while you’re talking on the phone. A staff member comes to your office door, stack of papers in hand, and…
