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INSIGHT

Cheap management tricks that really work

By Steve M. Cohen  bio
Sometimes office management is more a matter of quickly throwing out a good answer rather than some profound strategy or statement. I’m not trying to minimize the organization and old-fashioned brainpower that goes into…


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MANAGING STAFF

3 ways you can boost office morale fast

Which would you rather have: an upbeat, engaged staff that contributes to a successful practice or a staff that grudgingly shows up for…


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INSIGHT

Time and anxiety really do matter

By Steve M. Cohen  bio
Stress is actually a good thing until it overloads people. This overloaded situation is actually called “dis-stress.” The ability to…


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MANAGING STAFF

Got troublesome staff? Five easy rules for making the manager’s job easier

Here are five easy rules that will make the job of managing difficult people a little easier — or at least make it go more…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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INSIGHT

What makes a successful practice manager

By Shane Carter  bio
Being a practice manager in today’s healthcare environment is a very tough job. Disruptive and transformational change is underway in health care delivery. The modernization of…


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PRODUCTIVITY

Boost staff performance by communicating more clearly

Not pleased with what staff are doing? It may not be their fault. Look at the directions they are getting – from the manager. Whenever a staffer who is…


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MANAGING STAFF

What’s the ‘employee experience’ like at your medical practice?

Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now…


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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is where new patients form early impressions of your practice – and, like it or not, these impressions influence their perception of…


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