Embezzlement is easy in a medical office because little amounts come through every day, many of them in cash, and $5 here or $10 there doesn’t get missed…
MANAGING THE OFFICE
How to share bad news with your staff
May 11, 2018 by
There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…
READER TIPS
Potential hires meet with staff as part of job interview
May 11, 2018 by
Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…
MANAGING STAFF
What to do when a staffer lodges a valid complaint against a doctor
May 7, 2018 by
Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…
HIRING
The best ways to find and hire qualified office staff
May 7, 2018 by
Recruiting staff
Do you struggle to find qualified office staff who are also a good fit for your practice? It can be very difficult to figure…
YOUR CAREER
Asking for a raise
May 7, 2018 by
One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
May 7, 2018 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
PRODUCTIVITY
A six-question oral survey can help the manager and improve morale
April 27, 2018 by
The people closest to the work are the ones who have the best suggestions for improving it…
WORKING WITH PHYSICIANS
4 tricks to surviving and thriving in a highly political office
April 27, 2018 by
A medical office is filled with many different personalities and many different dynamics. And with those differences…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
April 20, 2018 by
You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
