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STAFF MANAGEMENT

Try skip-level meetings to get straight answers

By Lynne Curry bio Question: The three of us run a mid-sized practice. Despite the pandemic, we’re doing well. We’re hiring, in part because we’re growing, and in part because we’ve had resignations. We don’t understand why so many employees have resigned since mid-October. We have a bright future, but sense we have a problem. As we don’t know what it is, we can’t fix it. It’s not that our employees are choosing unemployment; they’re leaving for jobs in other practices. We’ve tried to exit interview the employees who’ve quit, but only reached two of them. Both said negative things, but when we brought what they’d said up with their former managers, the managers convinced us we’d talked to disgruntled employees whom they’d disciplined for performance problems. We’ve tried an… . . . read more.

HUMAN RESOURCES

5 people problems and how to solve them

By Lynne Curry bio We can’t guess all the challenges facing us as office managers in this new year, but we can assume that we will be dealing with an old one: people and their personalities. Whether working together virtually or in-person, chances are good you will be dealing with people problems. Here are five common problems and strategies for dealing with them. Stopping a bully senior manager without losing your job Question: I face a situation that has no easy answer and no easy solution. As the office manager and human resources director, I supposedly enforce our corporation’s code of conduct and oversee the human resource issues. I report to the report to the chief operating officer, a bully who runs roughshod over any employee unlucky enough to cross… . . . read more.

Tool

Model waiver of COVID-19 infection liability sign to post at your medical office

As long as COVID-19 remains a threat, you run the risk of being sued by clients, vendors, guests and other visitors (“visitors”) who claim they contracted the virus at your office facility as a result of your inadequate safety measures. One way to limit liability is by conspicuously posting a sign at the entry of your facility indicating visitors’ agreement to waive their rights to sue you for COVID-19 infections by entering the office. Although there’s no guarantee that a court would enforce such a waiver, the Model Sign below uses fairly conservative language that has been found to be enforceable in other situations. Caveat: The inclusion of the phrase purporting to insulate you against your own negligence in Sections 3 and 4 is fairly risky and you may want… . . . read more.

MANAGING STAFF

What I really wanted for Christmas

By Lynne Curry bio “What I really wanted for Christmas,” the woman said, “Wasn’t a turkey or a ham. It’s communication. The management around here keeps us in the dark, but then expects us to carry out their last minute orders without knowing the full story.” Have you thought about how you could have wished your employees happy holidays this year? Did you throw them an end-of-the-year party, hand out bonus checks or give them well-chosen presents? Or did you give them gifts that last longer—more of what they wanted in their jobs? Communication When changes loom, senior management often calls mid-level managers into closed door meetings and gives them information about what’s coming so they’ll know what to expect. The mid-levels then return their desks or stations and get… . . . read more.

TELEWORK

Professionals working from home logging long hours including weekends

Although your practice is open to patients, some of your office staffers may be working from home. And they may be putting in longer hours than usual. A new study by global staffing firm Robert Half shows employees are working around the clock while at home. More than half (55 per cent) of professionals who transitioned to a remote setup as a result of the pandemic said they work on the weekend. In addition, one-third (34 per cent) of remote employees reported regularly putting in more than eight hours a day. “Despite the significant benefits of working remotely, such as saving time spent commuting and increased flexibility, it can also lead to putting in longer hours,” said David King, senior district president of Robert Half. “Heavier workloads have become a… . . . read more.

CYBERSECURITY

Disinformation endangers your company, not just democracy

By Doug Striker bio Did you hear about the rumor that COVID-19 was spread by mobile devices using the 5G network? It sounds so insane and far-fetched that no one would believe it, right? I mean, how in the world would a virus travel through a cell phone frequency band, into a cell phone or tablet, and then out of the device into a person’s body? But thanks to social media, fake news sites set up by bad actors, and Average Joes (like you and me) who click that “share” button all too readily, the rumor spread like wildfire, gaining so much traction that people were literally lighting cell phone towers on fire around the world. Why would someone spread such nonsense? And when I say “someone,” I not only… . . . read more.

COVID-19

Our employees may stage a Thanksgiving rebellion

By Lynne Curry bio Question: I overheard a breakroom conversation last week and learned several employees were planning to get together with extended families for Thanksgiving. One employee was letting another know that if she didn’t “have any place to go,” she could join their family gathering. I honestly couldn’t believe this given the uptick in COVID-19 in our community, so I decided to call an all-hands meeting. I held the meeting in the downstairs lobby so we could physically distance. I started with the Center for Disease Control (CDC)’s guidance that we celebrate virtually or within our household. I added that the CDC specifically says those who don’t currently live in our household, even if family members, need to be viewed as members of different households. I reminded everyone… . . . read more.

EMPLOYMENT LAW UPDATE

How HR regulations could change under Biden administration

By Mike O’Brien bio Employers may be wondering how a Biden administration will affect workplace laws. Prior to the election, Biden’s campaign website gives some clues as to his priorities in this area. Biden lists the failure to pay minimum wage and overtime pay, forcing off-the-clock work, and misclassifying workers as problems resulting in billions of dollars a year in wage theft. To address those issues, he proposes a phased-in implementation of a $15 per hour federal minimum wage (including eliminating the tip credit). He also supports the adoption of a more stringent test for classifying workers as independent contractors, similar to the ABC test employed by California. This type of test would almost certainly result in many more workers being deemed employees and fewer being properly classified as independent… . . . read more.

Can we use a contact tracing app to protect our business and employees?

By Lynne Curry bio Question: Every morning we conduct wellness checks on our employees as they arrive at work, but worry that some employees don’t monitor physical distancing when not at work. We’re barely hanging on as a practice, but all it would take is one employee getting COVID and infecting our other employees to shut us down. We have heard apps can provide real-time contact tracing and wonder if we can require our employees to wear them even when not at work? Answer: Potentially. According to the Occupational Safety and Health Administration, employers must act to reduce and manage COVID-19-related hazards in the workplace. Employers can view video surveillance that shows when employees clock in and out and reveal an employee’s interactions while at work. Employers can provide employees… . . . read more.

Do employers owe employees paid sick leave when they self-quarantine?

By Lynne Curry bio Question: After I spent a weekend bar hopping, I felt remorseful, and self-quarantined so I wouldn’t bring COVID into my workplace and make others ill. I also took a COVID test and luckily tested negative. Since my employer had moved everyone back on-site, I couldn’t work remotely and labeled my time off as sick leave. I just got my paycheck and apparently my employer has denied my sick leave. What’s my recourse? Answer: The Families First Coronavirus Response Act (FFCRA) allows most private sector employees up to 80 hours of paid sick leave in five instances. A health care provider advises the employee to self-quarantine; the employee is seeking a diagnosis for COVID-19 symptoms; the employee or someone the employee is caring for is under a… . . . read more.


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