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MANAGING STAFF

Are employees embezzling funds from your medical practice?

Embezzlement is easy in a medical office because little amounts come through every day, many of them in cash, and $5 here or $10 there doesn’t get missed…


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MANAGING THE OFFICE

How to share bad news with your staff

There are times when changes at the practice affect the entire staff—and, unfortunately, not all changes are positive…


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READER TIPS

Potential hires meet with staff as part of job interview

Because a job interview produces a lot of pat answers, one medical office manager sends potential hires out to spend 15 minutes with the staff they will be working with…


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MANAGING STAFF

What to do when a staffer lodges a valid complaint against a doctor

Any complaint from a staffer about a boss is unpleasant to address. But when the alleged culprit is a physician, the situation can get grim. Confronting the doctor could put the manager in…


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HIRING

The best ways to find and hire qualified office staff

Recruiting staff
Do you struggle to find qualified office staff who are also a good fit for your practice? It can be very difficult to figure…


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YOUR CAREER

Asking for a raise

One of the most frequently asked career questions is, “What is the best way to ask for a raise?”
Not surprising, a frequently…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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PRODUCTIVITY

A six-question oral survey can help the manager and improve morale

The people closest to the work are the ones who have the best suggestions for improving it…


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WORKING WITH PHYSICIANS

4 tricks to surviving and thriving in a highly political office

A medical office is filled with many different personalities and many different dynamics. And with those differences…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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