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BILLING & COLLECTIONS

4 strategies for more effective medical billing

By Isaac Smith The medical billing process can be a time-consuming endeavor, but there are several ways you can improve your practice’s revenue flow. Here are five strategies for increasing your medical billing efficiency. 1 Ensure transparency in payments Whether you provide in-network or out-of-network services, patients are looking for more transparency from their healthcare providers. They want to know what they can expect and what is included in the price tag. And they are willing to pay for it if you deliver on your promises. One of the most important aspects of medical office administration is billing and collections. A good revenue cycle tool will help you to be more transparent by generating reliable out-of-pocket cost estimates at the time of service, as well as helping you to identify… . . . read more.

3 steps to success for a new medical office manager

Dear Medical Office Manager: I’ve just been promoted to manager of a medical office. What should I do now to ensure success? Congratulations on your promotion! Here are three steps you can take to ensure success in your new role as a medical office manager: Get to know your team: Take the time to meet and build relationships with your staff. This will help you understand their strengths, weaknesses, and how they operate. Have one-on-one meetings: Schedule one-on-one meetings with each member of your team. This is a great opportunity to get to know them on a personal level, learn about their goals, and discuss any concerns they may have. Shadow your team: Spend time shadowing your team members as they perform their duties. This will give you a firsthand… . . . read more.

INCREASING PROFITS

Six strategies to boost patient satisfaction

Improving patient satisfaction in a medical office is essential for providing quality healthcare services.  Patient satisfaction is a subjective term for how a happy patient is with the medical care experience. It is an important metric for evaluating the quality of healthcare services delivered to patients. In today’s healthcare environment, patients are increasingly becoming informed consumers who have higher expectations for their healthcare providers. They expect not only quality care but also a positive experience with their healthcare providers. This is why patient satisfaction is essential to medical offices. Satisfied patients are more likely to return to the same healthcare provider and recommend them to others. They are also more likely to comply with their treatment plans, resulting in better health outcomes. Moreover, patient satisfaction is a key factor in… . . . read more.

PRODUCTIVITY

5 reasons to hire a medical scribe

As the manager of a medical office, you understand how crucial it is to provide quality patient care while also maintaining efficient operations. One way to achieve this is by hiring a medical scribe. In this article, we will explore what a medical scribe does, why your office might want to hire one, and how to find the right candidate. What is a Medical Scribe? A medical scribe is a trained professional who works alongside healthcare providers to assist with patient documentation. This can include recording patient histories, physical exams, lab results, and other important information in the patient’s electronic health record (EHR). Medical scribes can also help with administrative tasks, such as entering orders and scheduling appointments. Why Hire a Medical Scribe? There are several reasons why your medical… . . . read more.

TOOL

Model Policy: Office Temperature

The purpose of this model policy is to ensure a comfortable and healthy work environment for all staff and patients by maintaining appropriate temperature settings in the medical office.

MANAGING PATIENTS

Model Policy: Patients Rights and Responsibilities

Why you need this policy:

One of the things that makes service delivery so tricky is that medical patients aren’t just customers or consumers of services; they’re a partner in a collaboration designed to ensure their health. At least they should be. Although it might be self-evident to you and your physicians, not all patients appreciate that treatment is a collaboration. So it’s incumbent on you to make this clear at the very outset.

MANAGING PATIENTS

Model Policy: Patient termination

Why you need this policy:

There are lots of legitimate reasons to want to terminate a patient. In the best case scenario, termination makes sense when the patient is “cured” and no longer needs to see the doctor. More often than not, termination is necessitated by less favorable changes in medical conditions and often for aspects of the relationship having nothing to do with treatment—like a patient’s violence, theft and other inappropriate behavior. Unfortunately, as a matter of law and ethics, terminating a patient isn’t a simple matter.

TOOLS

Here’s a simple sample cancellation policy

Last-minute cancellations can turn an orderly day at the office into chaos as you scramble to reach patients to fill unexpected openings in the schedule. Unfilled appointment slots are costly in terms of clinician time, staff time and office overhead. That’s why you need to have an appointment cancellation policy and convey it to your patients. Here’s a short and simple cancellation policy you can post on your website and include in email and text appointment reminders. Appointment Cancellation Policy We understand that circumstances may arise that prevent you from keeping your scheduled appointment. If you are unable to keep your appointment, please provide us with at least 24 hours’ notice so that we can offer the appointment to another patient. If you do not provide us with at least… . . . read more.

WORKING WITH PATIENTS

Why and how to find translators for your patients

In today’s diverse world, it’s essential for healthcare providers to be able to communicate effectively with patients of all backgrounds. Sometimes this task falls to families, friends or supporters of a patient. These helpers are not always available or able to help. This is where medical translators come in. In this article, we’ll explore why your medical office might need translators and how to acquire them. Why Your Medical Office May Need Translators: Improved Patient Care: Patients who don’t speak the language of their healthcare providers are more likely to miss out on important information regarding their diagnosis, treatment, and medication. This can lead to misunderstandings, miscommunication, and ultimately poorer patient outcomes. Medical translators can help bridge this communication gap, improving patient care. Legal Compliance: Medical facilities that receive federal… . . . read more.

YOUR CAREER

6 tips for remembering names

It’s easy to remember a patient’s name when you have their appointment details or patient file open in front of you. It’s a lot harder when you meet someone away from these paper or electronic prompts. People like to be recognized and remembered. In the office, it’s reassuring for your patients. In other settings, remembering names can help you connect and network with people. In fact, remembering names is a skill that can advance your career. Here are some tips to help you: Focus: When you are introduced to someone, focus on their name and repeat it back to them. This will help you remember their name and also show that you are interested in getting to know them. Associate: Associate the person’s name with something that is familiar to… . . . read more.


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