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RISK MANAGEMENT

How your staff can help prevent costly malpractice lawsuits

Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…


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INCREASING PROFITS

How to make a collection call to a patient

A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…


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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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MANAGING THE OFFICE

Staff name badges help patients feel comfortable

A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make…


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CMS UPDATES

Tell your patients about the new eMedicare app launched this year

Today, the Centers for Medicare & Medicaid Services (CMS) launched a new app that gives consumers a modernized Medicare experience with direct access on a mobile device to…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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TECHNOLOGY

How to handle patients who diagnose themselves

There’s a wealth of medical information online, and increasingly patients are tapping it to come up with their own diagnoses. Needless to say, this results in numerous challenges for medical practitioners and office staff.
But how exactly do you navigate the issues that arise from…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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