Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…
INCREASING PROFITS
How to make a collection call to a patient
April 26, 2019 by
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
WORKING WITH PHYSICIANS
What to do when your doctor becomes a patient
April 26, 2019 by
Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…
MANAGING THE OFFICE
What is the ‘patient experience’ like at your medical practice?
April 19, 2019 by
You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…
INCREASING PROFITS
21 easy ways to boost practice profitability fast
April 12, 2019 by
Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…
MANAGING THE OFFICE
The key ingredients of a profitable medical practice
April 5, 2019 by
Medical office managers are often so focused on the day-to-day that it can be easy to lose sight of the…
BILLING & COLLECTIONS
7 terms to include in your patient debt collection agency services contract
March 22, 2019 by
Outsourcing patient collections enables medical practices to generate needed cash flow and concentrate on clinical operations. That, at least, is the theory. But the strategy…
RISK MANAGEMENT
8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office
March 15, 2019 by
Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It’s tempting to…
BLOG
Five tips to boost efficiency for the front office
March 1, 2019 by
By Cheyenne Brinson, MBA, CPA bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…
READER TIPS
Use weekly meetings with doctors to keep office running smoothly
February 8, 2019 by
Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…
