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RISK MANAGEMENT

8 steps to quickly and (almost) painlessly creating an employee handbook tailored to your medical office

Writing an employee handbook from scratch can be a daunting task. Where do you start? What do you include? And how are you going to find time to write the thing? It’s tempting to…


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BLOG

Five tips to boost efficiency for the front office

By Cheyenne Brinson, MBA, CPA  bio
The front office is the face of the practice, the first impression for the patient, and the beginning of the revenue cycle…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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CMS UPDATES

Tell your patients about the new eMedicare app launched January 28, 2019

Today, the Centers for Medicare & Medicaid Services (CMS) launched a new app that gives consumers a modernized Medicare experience with direct access on a mobile device to…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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READER TIPS

Get personal to get patients to pay faster

Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…


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READER TIPS

Office hours change draws more working patients

A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…


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MANAGING THE OFFICE

When you’re about to lose patience with a patient

Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…


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