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You are here: Home / Archives for Managing patients
CORONAVIRUS

Practical guidance for medical office employers handling coronavirus

March 8, 2020 by

By Paul Edwards bio We know there is a lot of information (and misinformation) out there about the coronavirus (COVID-19) and how to handle it in the workplace. Our goal is to provide you with guidance on how to handle this as an employer—practical solutions for the impact the coronavirus may have on your business. If an employee is sick, can I send him/her home? If an employee is objectively showing signs of being sick—flu symptoms, bad cold symptoms, coronavirus symptoms, or other—you are able to send them home so that they don’t pose a health risk to the rest of your team or other visitors to the office. Most employers encourage their teams to stay home if they are unwell, but don’t necessarily require it unless it appears to… . . . read more.

Filed Under: blog, Managing staff, Managing the office, Risk management Tagged With: , , , ,
CORONAVIRUS

4 steps prepare your medical office for coronavirus disease

March 5, 2020 by

The true impact of a COVID-19 outbreak in a U.S. community cannot be predicted. However, all healthcare facilities can take steps now to prepare for such an outbreak and protect both their patients and staff. 1 Be prepared: Stay informed about the local COVID-19 situation. Know where to turn for reliable, up-to-date information in your local community. Monitor the CDC COVID-19 website and your state and local health department websitesexternal for the latest information. Develop, or review, your facility’s emergency plan. A COVID-19 outbreak in your community could lead to staff absenteeism. Prepare alternative staffing plans to ensure as many of your facility’s staff are available as possible. Establish relationships with key healthcare and public health partners in your community. Make sure you know about healthcare and public health emergency planning and response activities in your… . . . read more.

Filed Under: articles, Managing patients, Managing staff, Managing the office, must read Tagged With: , , , ,
WORKING WITH PATIENTS

Prevent losing your patients by focusing on these 4 areas

January 13, 2020 by

By Nick Hernandez bio The changes to the healthcare industry are increasingly focused on addressing patients as consumers. Such a change means that providers must, of course, emphasize quality and work toward price transparency, but they must also seek to determine what patients desire most. It is this last effort that is transforming the healthcare sector more like businesses of other sectors; what consumers want, is what drives competition and ingenuity (and oftentimes commoditization). Perhaps more than ever, physicians need to be focused not just on attracting more patients, but also on not losing the patients they have. Under the healthcare reform legislation, the federal government views patients as consumers. Consequently, national attention has been placed on the patients as consumers, and that attention has not gone unnoticed. Indeed, patients… . . . read more.

Filed Under: blog Tagged With: , ,
INFORMATION SECURITY

HIPAA enforcement takes a dramatic new direction

November 17, 2019 by

Historically, HIPAA enforcement has focused predominantly on the failure of covered entities to keep protected health information (PHI) private and secure; but now the scope is broadening to encompass keeping PHI too private and too secure. The HHS Office for Civil Rights (OCR), the agency that enforces HIPAA rules, has broken new ground by fining a Florida hospital for failing to provide access to PHI to the individual it relates to. Here’s a look at the case and what it portends about the new direction in HIPAA enforcement. The HIPAA Right of Access When you hear the term “HIPAA Privacy Rule,” the first thing likely to jump into your mind is the obligation to keep PHI secure and refrain from disclosing it to third parties without appropriate authorization. But there’s… . . . read more.

Filed Under: articles, Health care reform, HIPAA Tagged With: , , ,
RISK MANAGEMENT

How your staff can help prevent costly malpractice lawsuits

October 4, 2019 by

Doctors aren’t the only ones who cause malpractice claims. Staff can cause them too by the way they treat the patients and by the way they do their jobs…


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Filed Under: Managing patients, Risk management Tagged With: ,
INCREASING PROFITS

How to make a collection call to a patient

September 27, 2019 by

A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…


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Filed Under: Billing and collections, Increasing profits, Managing patients, Managing the office, recent headlines Tagged With: , , , ,
MANAGING STAFF

The plain and practical side of medical office managing

September 20, 2019 by

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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Filed Under: articles, Managing patients, Managing staff, Managing the office, Risk management, Working with physicians, Workplace safety Tagged With: , , , , , ,
READER TIPS

Separate room for schedulers calms front office chaos

August 30, 2019 by

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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Filed Under: articles, Managing patients, Managing staff, Managing the office, Reader tips Tagged With: , , , ,
MANAGING THE OFFICE

Staff name badges help patients feel comfortable

August 19, 2019 by

A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make…


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Filed Under: articles, Managing patients, Managing the office Tagged With: , ,
CMS UPDATES

Tell your patients about the new eMedicare app launched this year

August 19, 2019 by

Today, the Centers for Medicare & Medicaid Services (CMS) launched a new app that gives consumers a modernized Medicare experience with direct access on a mobile device to…


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Filed Under: articles, Health care reform, Managing patients, Technology Tagged With: , ,

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