A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
READER TIPS
Get personal to get patients to pay faster
December 31, 2018 by
Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…
READER TIPS
Office hours change draws more working patients
November 16, 2018 by
A change from traditional office hours has proved popular with patients, staff and physicians at a family practice in…
MANAGING THE OFFICE
When you’re about to lose patience with a patient
November 16, 2018 by
Working with the public isn’t easy. And working in a medical office, where people are often at their worst, can be especially…
READER TIPS
Employee incentive program increases number of patient well exams—and practice revenue
November 12, 2018 by
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
TEAMWORK
Role-playing turns front and back office staff into one team
October 26, 2018 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
READER TIPS
Polite form on chart collects balance due at registration
October 22, 2018 by
Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…
MANAGING PATIENTS
5 quick ways to make your waiting room more welcoming
October 12, 2018 by
A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…
MANAGING THE OFFICE
Keep things moving: reduce wait times while still giving patients the attention they deserve
October 12, 2018 by
It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…
