A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room. 1 Keep it clean All places of business should be clean, but arguably none more than a medical practice waiting room as it speaks to the quality of care. Take a look around. Are the windows and doors clean? Is there dust on the tables? Does the … [Read more...] about 5 quick ways to make your waiting room more welcoming
Increasing profits
Patient Experience Checklist
Here's a Patient Experience Checklist tailored for a medical office manager to ensure a positive patient experience: Welcoming Patients Greet patients promptly and courteously as they arrive. Ensure front desk staff maintains a friendly and professional demeanor. Provide any necessary forms or information efficiently. Waiting Area Management Confirm … [Read more...] about Patient Experience Checklist
Strategies to stay on top of insurance denials and appeals
Denials from insurance companies can be frustrating and costly for both your practice and patients. However, a well-organized approach to handling denials and appeals can significantly impact your revenue and patient satisfaction. In this article, we will provide you with valuable advice on managing denials and appeals effectively. Understanding Denials Before delving into … [Read more...] about Strategies to stay on top of insurance denials and appeals
Benefits of telehealth and how to integrate it into your practice
You're always looking for ways to improve patient care and streamline operations. One game-changer is telehealth, which offers benefits for both your patients and your clinical and office team. First off, telehealth is incredibly convenient. Patients love it because they can have appointments without leaving the comfort of their homes. This is especially great for those with … [Read more...] about Benefits of telehealth and how to integrate it into your practice
Managing the money for your medical office
Effective financial management ensures that your office runs smoothly, remains compliant, and continues to provide high-quality care to patients. Here are some essential financial management tips to help you stay on top of your practice’s finances: 1. Create a Detailed Budget A well-crafted budget is the foundation of sound financial management. Start by outlining all … [Read more...] about Managing the money for your medical office
How to negotiate the best possible purchasing agreements
Smart purchasing decisions help a medical practice run more efficiently, improve the practice's bottom line, and make your job easier. But what should you include in purchasing contracts and lease agreements? As important, how do you negotiate the best possible deal for the practice? Determining requirements Before you solicit bids or attempt to negotiate a contract, … [Read more...] about How to negotiate the best possible purchasing agreements
Watch these 4 trends in medical billing and collections
Recent developments in billing and collections in medical offices reflect a broader trend toward technology integration, transparency, and efficiency. Key areas include: AI and Automation: Medical offices increasingly use AI to streamline repetitive billing tasks, reduce errors, and enhance accuracy in coding and claims verification. AI's ability to identify patterns in … [Read more...] about Watch these 4 trends in medical billing and collections
March To-Do List for a Medical Office Manager
As winter transitions to spring, March is a great time to refresh your medical office operations, ensure compliance, and prepare for the upcoming busy seasons. This month brings opportunities to review first-quarter goals, improve patient engagement, and get ahead of seasonal trends like allergies and springtime checkups. Use this checklist to stay on track and keep your … [Read more...] about March To-Do List for a Medical Office Manager
Medical office audit tool for quality and efficiency
Conducting regular audits is crucial for maintaining high standards of quality and efficiency. The following tool will help you systematically evaluate different aspects of your office operations. Use this checklist to identify areas for improvement and ensure your practice runs smoothly. 1. Patient Scheduling and Flow a. Appointment Scheduling: Is … [Read more...] about Medical office audit tool for quality and efficiency
Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
You’re the hub of activity and the go-to problem solver when you are an office administrator. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)