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READER TIPS

Get personal to get patients to pay faster

Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…


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YOUR CAREER

Make these your 2 top goals for 2019

Goal No. 1: Win the doctors’ respect
Everyone knows communication is key and, when it comes to managing a…


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READER TIPS

New referrals come from a visit, a folder, and chocolate cookies

When a new manager took over the office of a Miami gastroenterology practice, the office had just lost two physicians and needed to…


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READER TIPS

Employee incentive program increases number of patient well exams—and practice revenue

Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…


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MANAGING STAFF

These 7 ergonomic basics can make your staff healthier and happier

Ergonomics is good economics.
When the work areas are in sync with the people spending their days in them, there’s no time lost to sick days and no money lost to low productivity, says…


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READER TIPS

Polite form on chart collects balance due at registration

Because staff don’t like asking patients for money, one manager set up a non-confrontational form that gets patients to pay…


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MANAGING PATIENTS

5 quick ways to make your waiting room more welcoming

A full office makeover may not be possible, but every medical practice can make improvements to its patient waiting room…


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READER TIPS

Patient collections ‘bonus incentive’ program increases patient payments and staff pay

An Indiana practice recently established a bonus incentive program for its support staff that has been a huge help to patient collections.
“I had managed an office prior to joining this practice where I was…


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COMPLIANCE

5 tested ways to make your billing and coding more profitable

The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…


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