A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…
WORKING WITH PHYSICIANS
How to handle the ‘bully doctor’ without losing your temper or your job
October 4, 2019 by
INCREASING PROFITS
How to make a collection call to a patient
September 27, 2019 by
A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…
MANAGING STAFF
The plain and practical side of medical office managing
September 20, 2019 by
Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…
READER TIPS
Missouri staff train each other on solving the day-to-day issues
September 6, 2019 by
The best staff training, says a Missouri manager, is the training staff give one another. At the OB/GYN office…
READER TIPS
Separate room for schedulers calms front office chaos
August 30, 2019 by
A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…
MANAGING STAFF
How to conduct fair and effective performance reviews
August 23, 2019 by
It may be the most common target for Dilbert cartoons, but the performance review is an ethical obligation for a…
COMPLIANCE
5 tested ways to make your billing and coding more profitable
August 23, 2019 by
The health of your medical practice depends on good quality coding and billing work. One of the most important roles in the medical office that…
MANAGING THE OFFICE
Staff name badges help patients feel comfortable
August 19, 2019 by
A seemingly simple, easy-to-implement change can have a positive impact on your practice. Staff name badges make…
YOUR CAREER
Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out
August 9, 2019 by
To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…
PURCHASING & LEASING
5 purchasing tips that can save money for your medical practice
August 9, 2019 by
Cutting purchasing costs doesn’t have to be difficult. Here are five approaches to purchasing your…
