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READER TIPS

A little money here, a little there; where to find the sleeping savings

When the money’s tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt…


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PRODUCTIVITY

How to handle the 4 most common types of “disconnected” staffers

Why don’t those staffers perform the way the manager wants them to perform? To a great extent it’s because there’s no connection between the staffer and the…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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INCREASING PROFITS

21 easy ways to boost practice profitability fast

Simple changes to billing procedures, hiring policies, purchasing, patient relations, and other daily activities can have a positive impact on…


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MANAGING PATIENTS

How to handle patient abuse of workers’ compensation or disability claims

Most likely you’ve already learned to manage the administrative issues and challenges related to workers’ compensation and disability claims…


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WORKING WITH PHYSICIANS

Quick tips to deliver useful, easy-to-use financial reporting

To succeed, the office needs financial reports. And it is the manager’s responsibility to see that the doctors pay attention to those reports, that they understand them and that they…


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READER TIPS

With quality a monthly topic, improvements are never ending

A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…


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BILLING & COLLECTIONS

12 tips for boosting patient payment

The way the bill looks, and reads, plays a major role in when – and whether – the office gets paid. Here are 12 ways to boost patient payment…


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WORKING WITH PHYSICIANS

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…


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YOUR CAREER

Do you have the ‘right stuff’ to be a successful medical office manager?

As the office manager of a medical practice, you have an opportunity to learn, grow, and make a…


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