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READER TIPS

Try these no-cost ways to boost staff morale

To have good employees, an office “has to treat people right,” says Sabrina Hebert, manager of Northlake Surgical Associates…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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BILLING & COLLECTIONS

This 2 step program makes it easy to collect more money at the time of service

Ask any office “how well do you collect at the time of service?” and the answer will be “outstanding!”…


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WORKING WITH PHYSICIANS

Keep your job by learning ways to stay neutral

The job of managing a medical office can be unpredictable, because there’s not the luxury of answering to just one…


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READER TIPS

Separate room for schedulers calms front office chaos

A few years ago, a North Carolina pediatric practice realized that the front desk is not the best place to check people in, make return appointments, and…


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MANAGING STAFF

“Why are you leaving us?” 5 key questions to ask staffers who resign

There’s good information to be had from a staffer who’s leaving.
People who have resigned “don’t have a hidden agenda.” They tend to be candid…


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YOUR CAREER

How to be a strong manager even when dealing with over-controlling physicians

The sad truth about working in a medical office is that a manager often has no real job description and not much authority…


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YOUR CAREER

Are you “aggressive” or “assertive”? Take this quick self-evaluation and find out

To manage people, a manager has to be assertive.
But be aware that there’s a strong difference between being assertive and…


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MANAGING THE OFFICE

A half dozen plus one good ideas

A good manager = a good people-problem solver. Here are some solutions readers have told MOM about in the past. They are…


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READER TIPS

Get personal to get patients to pay faster

Set the expectation of payment before the patient comes in.
When the office calls to confirm an appointment, whether it’s a live conversation or…


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