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MANAGING STAFF

3 ways you can boost office morale fast

Which would you rather have: an upbeat, engaged staff that contributes to a successful practice or a staff that grudgingly shows up for…


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INCREASING PROFITS
 

How to make a collection call to a patient

A collection call to a patient should never be offensive. But it does need to be firm. Remember, the goal is to collect an…


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MANAGING STAFF

Got troublesome staff? Five easy rules for making the manager’s job easier

Here are five easy rules that will make the job of managing difficult people a little easier — or at least make it go more…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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INSIGHT

What makes a successful practice manager

By Shane Carter  bio
Being a practice manager in today’s healthcare environment is a very tough job. Disruptive and transformational change is underway in health care delivery. The modernization of…


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READER TIPS

How to clean up a messy back office fast

To maintain a professional operation, an office has to maintain a professional appearance throughout. People think if they work in a back area…


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PRODUCTIVITY

Boost staff performance by communicating more clearly

Not pleased with what staff are doing? It may not be their fault. Look at the directions they are getting – from the manager. Whenever a staffer who is…


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MANAGING STAFF

The plain and practical side of medical office managing

Equally as important as regulations, revenue, coding, and Medicare are the day-to-day issues of running the office and managing the…


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MANAGING THE OFFICE

Is your waiting room costing you money?

How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is where new patients form early impressions of your practice – and, like it or not, these impressions influence their perception of…


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MANAGING THE OFFICE

What is the ‘patient experience’ like at your medical practice?

You may have come across the term, “patient experience” lately and assumed it is equivalent to “customer experience” in other industries…


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