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Working with physicians

What to Do When Your Doctor Becomes a Patient

September 29, 2025

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though their silence about their own health might lead staff and patients to believe otherwise. Physician illness is a topic that's not often discussed, even within the physician community. When physicians do broach the subject, … [Read more...] about What to Do When Your Doctor Becomes a Patient

How to Build a Successful Patient Feedback System

September 25, 2025

A good patient feedback system is essential to enhancing the quality of care your practice provides and ensuring patient satisfaction. This system not only allows you to gather valuable insights but also demonstrates your commitment to continuous improvement and patient-centered care. Here are key steps to establish an effective patient feedback system in your medical … [Read more...] about How to Build a Successful Patient Feedback System

How to Schedule Physician-Patient Phone Appointments Efficiently

September 17, 2025

Scheduling physician-patient phone appointments may seem straightforward, but without a thoughtful approach, it can become chaotic for both your team and patients. By putting the right systems in place, you can ensure these appointments are scheduled efficiently, with minimal confusion and maximum patient satisfaction. 1. Understand the Need for Phone Appointments Determine … [Read more...] about How to Schedule Physician-Patient Phone Appointments Efficiently

Using ‘Ambient AI Listening’ to Reduce Administrative Burden for Physicians

September 17, 2025

You're constantly looking for ways to streamline processes and create efficiencies that benefit both your practice and your patients. One of the most promising innovations in healthcare technology today is ambient AI listening, and it’s gaining traction as a tool to help reduce the administrative burdens placed on physicians. In a world where documentation, patient records, and … [Read more...] about Using ‘Ambient AI Listening’ to Reduce Administrative Burden for Physicians

18 Great Ideas to Make You a Better Manager

September 17, 2025

Managing people isn’t something you can learn from a single rulebook. Every workplace has its own personalities, problems, and pace, which means you have to balance authority with approachability, discipline with encouragement, and rules with flexibility. As a manager, you’re constantly navigating how to get the best from your team while also protecting your own time and … [Read more...] about 18 Great Ideas to Make You a Better Manager

“Why Are You Leaving Us?” 5 Key Questions to Ask Staffers Who Resign

September 11, 2025

There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why Are You Leaving Us?” 5 Key Questions to Ask Staffers Who Resign

Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

August 27, 2025

If you suspect that a physician in your practice has a problem with alcohol that is affecting their work, it is essential to address the issue promptly and professionally. Handling this situation requires discretion, adherence to legal and ethical guidelines, and a commitment to patient care. Here’s how you can navigate this sensitive issue effectively. 1. Recognizing the … [Read more...] about Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

Promote Your Practice with a Doc Blog

August 15, 2025

Helping a physician create a blog can enhance patient engagement, boost the practice’s visibility, and establish the doctor as a thought leader in their field. As a medical office manager, your support can streamline the process and help the blog run smoothly. Here’s how you can effectively assist: 1. Define the Purpose of the Blog Start by working with the physician to … [Read more...] about Promote Your Practice with a Doc Blog

Effective inventory management for your medical office

August 3, 2025

Effective inventory management ensures that you have the right supplies when you need them without overstocking and wasting valuable resources. Here's how you can streamline your inventory management and keep everything running like a well-oiled machine. First things first, get organized. Start by taking a comprehensive inventory of all your medical supplies, from syringes … [Read more...] about Effective inventory management for your medical office

Sample policy on domestic abuse

July 31, 2025

Domestic abuse is a serious issue that affects individuals of all ages, genders, and backgrounds. It can take many forms, including physical, emotional, sexual, financial, and psychological abuse. Medical offices have a unique role in addressing and preventing domestic abuse, as patients may disclose abuse during a medical appointment or seek medical attention as a result of … [Read more...] about Sample policy on domestic abuse

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What to Do When Your Doctor Becomes a Patient

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Medical Office Audit Tool for Quality and Efficiency

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

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