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Working with physicians

“Why Are You Leaving Us?” 5 Key Questions to Ask Staffers Who Resign

September 11, 2025

There's good information to be had from a staffer who's leaving. Here are a few rules to follow and a few questions to ask. Two minutes before the exit Do the interviewing just as the staffer is ready to walk out the door. That means late afternoon of the last day. The 11th-hour timing ensures that whatever negative remarks the staffer makes won't carry repercussion. … [Read more...] about “Why Are You Leaving Us?” 5 Key Questions to Ask Staffers Who Resign

Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

August 27, 2025

If you suspect that a physician in your practice has a problem with alcohol that is affecting their work, it is essential to address the issue promptly and professionally. Handling this situation requires discretion, adherence to legal and ethical guidelines, and a commitment to patient care. Here’s how you can navigate this sensitive issue effectively. 1. Recognizing the … [Read more...] about Supporting Physicians and Ensuring Patient Safety: Addressing Alcohol Concerns with Care

Promote Your Practice with a Doc Blog

August 15, 2025

Helping a physician create a blog can enhance patient engagement, boost the practice’s visibility, and establish the doctor as a thought leader in their field. As a medical office manager, your support can streamline the process and help the blog run smoothly. Here’s how you can effectively assist: 1. Define the Purpose of the Blog Start by working with the physician to … [Read more...] about Promote Your Practice with a Doc Blog

Effective inventory management for your medical office

August 3, 2025

Effective inventory management ensures that you have the right supplies when you need them without overstocking and wasting valuable resources. Here's how you can streamline your inventory management and keep everything running like a well-oiled machine. First things first, get organized. Start by taking a comprehensive inventory of all your medical supplies, from syringes … [Read more...] about Effective inventory management for your medical office

Sample policy on domestic abuse

July 31, 2025

Domestic abuse is a serious issue that affects individuals of all ages, genders, and backgrounds. It can take many forms, including physical, emotional, sexual, financial, and psychological abuse. Medical offices have a unique role in addressing and preventing domestic abuse, as patients may disclose abuse during a medical appointment or seek medical attention as a result of … [Read more...] about Sample policy on domestic abuse

5 ways managers can better communicate with staff

July 31, 2025

By Nick Hernandez  bio Effective medical office managers are effective communicators. They express themselves well both orally and in writing. Further, they project an image of self-assurance and of understanding. These attributes are continuously communicated by their actions and demeanor. Effective communication is also important because a large portion of a manager's … [Read more...] about 5 ways managers can better communicate with staff

5 reasons to turn down a promotion … and how to do so tactfully

July 6, 2025

Should you take a promotion if it is offered to you? Perhaps, but it might not be your best move. Consider these reasons to turn down a promotion and stay right where you are—successfully managing your medical office. Loss of work-life balance: Consider whether the promotion would significantly impact your work-life balance. Assess if the increased responsibilities would … [Read more...] about 5 reasons to turn down a promotion … and how to do so tactfully

How to deal with difficult patients and resolve conflicts

July 6, 2025

Dealing with difficult patients and resolving conflicts is an important part of working in a medical office. Sometimes, patients might be upset, anxious, or frustrated, and it's crucial to handle these situations calmly and professionally. Here are some tips and examples on how to manage these challenges effectively. First, it's important to listen carefully. When a patient … [Read more...] about How to deal with difficult patients and resolve conflicts

15 questions to ask physicians as a new medical office manager

June 19, 2025

Stepping into your new role as a medical office manager is exciting, but it also comes with a lot of responsibility. One of the most important aspects of your job is building strong relationships with the physicians in the practice. Getting on the same page with the doctors will help you manage the office more effectively and create a smoother, more efficient work environment. … [Read more...] about 15 questions to ask physicians as a new medical office manager

How to Streamline the Hiring Process with Technology

June 8, 2025

Recruiting the right people is essential to maintaining a successful and efficient medical office. However, traditional hiring processes often involve time-consuming steps that can leave both managers and candidates feeling frustrated. In today’s fast-paced environment, utilizing technology to streamline hiring can make your process faster, more organized, and more engaging for … [Read more...] about How to Streamline the Hiring Process with Technology

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“Why Are You Leaving Us?” 5 Key Questions to Ask Staffers Who Resign

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