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How to assess the overall health of your medical practice

By Nick Hernandez  bio
How do you know that your overall business is healthy? How do you know that the business processes you perform are…


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WORKING WITH PHYSICIANS

How to handle the ‘bully doctor’ without losing your temper or your job

A growing concern in all types of professional offices is the bully boss. “Bullying is the issue for this decade that sexual harassment was in the…


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COLLECTIONS

Why you need an office policy on collecting fees

Most medical practices take time once a year to create new office goals or a business plan and, hopefully, to upgrade their policy manuals…


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HIRING

Do you make this costly interviewing mistake?

Don’t focus a job interview on whether the candidate can do the job. The purpose of an interview is not to evaluate hard skills or job experience or…


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MANAGING STAFF

5 easy ways to boost employee morale

How can the manager improve morale? Here are five morale-boosters to try in your office…


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WORKPLACE BULLYING

How to beat the workplace bully in your medical office

Loss of good employees, low morale, and communication breakdowns caused by office bullies are costing…


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WORKING WITH PHYSICIANS

What to do when your doctor becomes a patient

Their role as healers makes it easy to forget physicians are subject to the same illnesses that befall other humans. They are not invincible, even though…


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MANAGING THE OFFICE

How one medical center created their dream schedule

I work at a small primary care office- two physicians and two NPs. One of the physicians is married to one of the NPs, and they are expecting…


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WORKING WITH PHYSICIANS

Quick tips to deliver useful, easy-to-use financial reporting

To succeed, the office needs financial reports. And it is the manager’s responsibility to see that the doctors pay attention to those reports, that they understand them and that they…


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PATIENT SAFETY

Diagnostic errors and test results top ECRI Institute’s patient safety list

Diagnostic errors and improper management of test results in electronic health records (EHRs) were recently named by…


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