By Steve M. Cohen bio I often end up addressing some of the sadder aspects of human behavior in and around the workplace. I have frequently been called by clients to help deal with issues such as sexual harassment and bullying, an employee who uses the n-word at work and someone who gets so drunk after work that they become incredibly obnoxious in public. … [Read more...] about Stupidity outside of work
Termination
How to manage personal cell phone use in the workplace
"Like many offices, we have had problems with employees using cell phones for personal calls, texts, etc. during business hours," says Beverly Bragg, administrator at San Antonio Preventive & Diagnostic Medicine. It hasn't been an easy problem to resolve. "Although we've talked about this issue on a routine basis at our monthly staff meetings, employees continued to use … [Read more...] about How to manage personal cell phone use in the workplace
Clichés aside, don’t cross ethical lines
By Steve M. Cohen bio Many of our most difficult decisions come down to ethics, and some of the most difficult ethical decisions are doubly difficult because they seem so ordinary. But no matter the external trappings, you should always use caution with ethical packages because they usually contain serious potential. One of my clients experienced a classic … [Read more...] about Clichés aside, don’t cross ethical lines
Due process: if it’s not written, it didn’t happen
By Steve M. Cohen bio Imagine an employee who is consistently late to work. The excuses abound—car trouble, overslept, lost track of time answering email, planned on staying later—you've probably heard them all. The manager warns the employee and for a week it improves. The next week, however, the employee is slipping again and is warned yet again. This game … [Read more...] about Due process: if it’s not written, it didn’t happen
How managers can avoid tripping on due process safety net
By Steve M. Cohen bio For many, spring is baseball or soccer season, a time to start getting out and enjoying life. But in your workplace, you will also find team sports that can impact your bottom line or organizational effectiveness. If someone in your organization is not playing ball the way they should, it's also a three-strike situation (or a red card, if you … [Read more...] about How managers can avoid tripping on due process safety net
With the right effort, even difficult employee issues can be solved
By Steve M. Cohen bio An employee who had been terminated from one of my client organizations later called the whistleblower/action hotline. She was using the hotline in an attempt to retrieve her job or, at least, to vent her anger and frustration at the situation. I listened and discovered that she had been terminated for frequent violations of the office dress … [Read more...] about With the right effort, even difficult employee issues can be solved
5 HR issues to review and keep on your radar
A medical office manager has a wide range of responsibilities, which can make it difficult to keep every potential staff-related issue top of mind. Nevertheless, there are five HR issues about which you should remain vigilant. 1 Discrimination Here are various types of discrimination, as identified and defined by the U.S. Equal Employment Opportunity Commission (EEOC). Note: … [Read more...] about 5 HR issues to review and keep on your radar
Your office’s social media policy: dangerous if not done right
By Paul Edwards bio Many medical practices don't realize their social media policy is a crisis waiting to happen. In three recent, real-life cases, the National Labor Relations Board (NLRB) found employers' actions to be unlawful when they disciplined or terminated employees who did the following: Employee A: Used a social media account to accuse the … [Read more...] about Your office’s social media policy: dangerous if not done right
Protect yourself legally and physically when you fire a staffer
Besides being unpleasant, firing a staffer is dangerous. There are two concerns, says employment law attorney Denise I. Murphy of Rubin and Rudman in Boston. Of first importance is the physical safety of the manager and everybody else in the office. Of second importance is legal safety. The manager has to minimize the risk of a claim of wrongful termination, discrimination, … [Read more...] about Protect yourself legally and physically when you fire a staffer
Handling an “office sniper”
By Steve M. Cohen bio How do you stop the staff member who is rude and undermining? This is a surprisingly widespread problem with several variations. It's important that managers are prepared to deal with it, including cases where the opposition is not so obvious. One example involves an "office sniper." Snipers stay in hiding. They criticize the manager in a … [Read more...] about Handling an “office sniper”