Professionals have been talking about the customer experience, the patient experience, and the candidate experience for years, so it was bound to happen. Another term is now being batted around in human resource and management circles: the employee experience. Before you dismiss it as another buzz term or, worse, a fad, consider the implications of ignoring this crucial … [Read more...] about What’s the ‘employee experience’ like at your medical practice?
Technology
When a smartphone camera can replace a visit to the doctor
Using smartphone cameras, parents can reliably take high-quality photographs of their child's skin condition to send to a dermatologist for diagnosis. This finding suggests that direct-to-patient dermatology can accurately provide pediatric dermatology care. The results of research conducted by a team from Children's Hospital of Philadelphia (CHOP) were published recently in … [Read more...] about When a smartphone camera can replace a visit to the doctor
A dozen cybersecurity tips for mobile device users
The vast majority of Americans—95%—now owns a cellphone of some kind, and the percentage of Americans with smartphones has risen to 77%. Navigating the waters of security in the wake of this expansive usage of mobile devices presents serious challenges for families and businesses alike. In recognition of National Cybersecurity Awareness Month, the Illinois Bankers Association, … [Read more...] about A dozen cybersecurity tips for mobile device users
Is a false sense of confidence among your employees exposing your practice to costly phishing emails?
Intermedia, a cloud business applications provider, has released Part 1 of its 2017 Data Vulnerability Report, which examines the security behavioral habits of more than 1,000 office workers in the United States. Your employees are unknowingly granting hackers access Despite organizations educating employees about cyber threats and security best practices, office workers … [Read more...] about Is a false sense of confidence among your employees exposing your practice to costly phishing emails?
Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
Doctor.com, a customer experience platform purpose-built for the healthcare industry, has launched ScheduleSync™, the first universal web-wide online scheduling solution for healthcare providers. With ScheduleSync™, healthcare providers can enable powerful and highly customizable online scheduling on their own websites, blogs, and Facebook pages, as well as directly from their … [Read more...] about Doctor.com launches first universal “web-wide” online scheduling solution for healthcare providers
In the News: Alliance helps member physicians collect patient reviews and manage online reputation
Physicians belonging to Collier County Medical Society (CCMS) in Florida now have help boosting their online reputation and gaining insight into their practices from patient reviews about their experiences, thanks to a new strategic alliance with Testimonial Tree. For a discounted price, member physicians will have access to Testimonial Tree's reputation management services, … [Read more...] about In the News: Alliance helps member physicians collect patient reviews and manage online reputation
Choosing the right medical practice technology lease
By Nick Hernandez bio Medical practices often find themselves trying to keep pace with advancements in technology, but keeping up is easier said than done. Investment in technology places heavy demands on capital resources. As a result, administrators are exploring alternative sources of capital beyond customary bank loans. When you buy equipment and finance it with … [Read more...] about Choosing the right medical practice technology lease
An online assessment to help you hire the best medical scribe candidate
As more healthcare providers identify the need to standardize documentation and free up physicians' time to focus on patient care, hospitals, clinics, and private medical practices nationwide are now building in-house teams of certified medical scribes. To help those organizations assess and recruit the best scribe candidates, the American Healthcare Documentation Professionals … [Read more...] about An online assessment to help you hire the best medical scribe candidate
Cyber Notice: Current international ransomware campaign
The U.S. government is aware of an international ransomware campaign that may be affecting Healthcare and Public Health Sector assets in addition to other Sectors. Please review the information below and share with colleagues. Multiple Petya ransomware infections reported US-CERT has received multiple reports of Petya ransomware infections occurring in networks in many … [Read more...] about Cyber Notice: Current international ransomware campaign
Checking your smartphone can be a real pain in the neck—and back
A modern affliction has osteopathic physicians prescribing the selfie stance to patients checking their devices: keep your head up and hold the phone straight out. Tilting the head forward 60 degrees can put up to 60 pounds of pressure on the neck, according to Stacey Pierce-Talsma, DO, chair of osteopathic manipulative medicine at Touro University California. Tech neck, a … [Read more...] about Checking your smartphone can be a real pain in the neck—and back