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READER TIPS

A little money here, a little there; where to find the sleeping savings

When the money’s tight, the manager has to squeeze the nickels—particularly in a small office where falling revenues are keenly felt…


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READER TIPS

Ohio staff spend one day a month in each of the other positions

The profit margin is so small that no medical office can afford to have people doing bits of work, says the manager of a…


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READER TIPS

With quality a monthly topic, improvements are never ending

A surgery practice in Grand Rapids, MI, stays in constant improvement mode with ongoing quality discussions…


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READER TIPS

A 30-day collection agency letter cuts the A/R days in Atlanta office

A four-physician surgery practice has reduced its receivables significantly with a collection approach that begins when a bill gets to be…


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READER TIPS

Roundtable discussions focus on ‘whatever anybody needs help with’

Staff meetings aren’t enough, says Martha King, practice manager of Portland Surgical Associates in Portland, ME. They generally cover…


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READER TIPS

Profit-boosting ideas welcome at staff meetings

Staff often have good recommendations, particularly for customer service. So to make sure they stay on the lookout for…


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TRAINING

In California office, the training starts on day 1 and never ends

No manager can set expectations without giving staff the tools to achieve them, says a California administrator. And the main tool for it all is…


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READER TIPS

Pick up on these revealing “non-verbal cues” to avoid hiring problem staffers

Good interviewing requires resume evaluation and a bit of psychology, says office manager Scott Ford of Dixie Primary Care in…


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READER TIPS

Use weekly meetings with doctors to keep office running smoothly

Meeting every week with the doctors makes a tremendous difference in how smoothly – and also how successfully – an office operates, says…


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READER TIPS

Illinois manager challenges the status quo, creates taskforce committee

A new manager comes to a medical practice with enthusiasm and new ideas. But it’s easy to allow both to get sidelined by a…


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