Medical Office Manager

Productivity

Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

You’re the hub of activity and the go-to problem solver when you are an office administrator. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)

How to be a cost-cutting genius in your medical office

Managing costs efficiently is crucial for the sustainability and success of your medical practice. As a medical office manager, you have the opportunity to implement strategic cost-cutting measures that can enhance your practice’s financial health without compromising the quality of care. Here’s how you can become a cost-cutting genius and lead your practice to greater … [Read more...] about How to be a cost-cutting genius in your medical office

HR UPDATE: Who will win the return to office fight?

By Lynne Curry If you love working from home, and dread returning to the office, here’s the stark question you may face this year—are you willing to lose your job? This crossroads looms large for millions of workers. After tasting the benefits of remote work—zero commutes and better work-life balance—many employees feel reluctant to trade that freedom for fluorescent … [Read more...] about HR UPDATE: Who will win the return to office fight?

9 Ways to Build an Environment of Continuous Learning for Your Staff

A well-trained, motivated administrative team is one of the most valuable assets in any medical office. But maintaining that level of performance takes more than a strong onboarding program—it requires a culture of continuous learning. When staff feel supported in developing new skills and staying current with industry trends, everyone benefits. Here are nine ways to encourage … [Read more...] about 9 Ways to Build an Environment of Continuous Learning for Your Staff

January To-Do List for a Busy Medical Office Manager

The start of a new year is the perfect time to set the tone for success in your medical practice. January often brings a mix of wrapping up the previous year’s tasks, setting goals, and preparing for the months ahead. To help you stay organized, here’s a comprehensive to-do list to keep your office running smoothly and efficiently as you head into the new year. 1. … [Read more...] about January To-Do List for a Busy Medical Office Manager

Taking Care of Yourself as the Work Pace Ramps Up

January can feel like being thrust into a race after a peaceful stroll. The holidays are over, the inbox is full, and deadlines seem to stack up faster than you can tackle them. As the manager of a busy office, you're often the one holding it all together, but who’s holding you together? Let’s be honest: you can’t take care of your team, your patients, or your office if … [Read more...] about Taking Care of Yourself as the Work Pace Ramps Up

Why Your Patients Want You to Text Them (And How to Do It Right)

Texting has become an increasingly popular mode of communication, not just for personal interactions but also for professional ones—including healthcare. Patients of all ages, from tech-savvy Millennials to older generations growing more comfortable with smartphones, are embracing text messaging for its convenience and accessibility. As a medical office manager, incorporating … [Read more...] about Why Your Patients Want You to Text Them (And How to Do It Right)

Exploring the Four-Day Workweek: A Map for Medical Office Managers

As discussions around workplace flexibility continue to grow, the idea of a four-day workweek has gained significant attention in the United States. From pilot programs in the private sector to proposed legislation, such as the Thirty-Two Hour Workweek Act introduced in 2024, the potential shift to a shorter workweek is becoming more than just a trending topic. For medical … [Read more...] about Exploring the Four-Day Workweek: A Map for Medical Office Managers

How to Schedule Physician-Patient Phone Appointments Efficiently

Scheduling physician-patient phone appointments may seem straightforward, but without a thoughtful approach, it can become chaotic for both your team and patients. By putting the right systems in place, you can ensure these appointments are scheduled efficiently, with minimal confusion and maximum patient satisfaction. 1. Understand the Need for Phone Appointments Determine … [Read more...] about How to Schedule Physician-Patient Phone Appointments Efficiently