Clutter is a major distraction and eats up time, says Pat Heydlauff of Energy Design, a productive-focused environment company…
MANAGING THE OFFICE
Is your waiting room costing you money?
October 26, 2018 by
How would patients rate your medical practice’s reception area? Is it cold and clinical, or warm and welcoming?
The waiting room is…
TEAMWORK
Role-playing turns front and back office staff into one team
October 26, 2018 by
When there’s a people issue, especially when the front desk butts heads with the nursing staff, the manager of a Virginia family medicine group office brings…
PRODUCTIVITY
Resolving employee conflict
October 22, 2018 by
Q: Two members of my staff don’t get along with each other—at all. The constant bickering and other childish behavior have me at my wit’s end. Sometimes I feel like…
MANAGING THE OFFICE
Keep things moving: reduce wait times while still giving patients the attention they deserve
October 12, 2018 by
It’s the catch-22 of a medical practice: How do you keep the patients flowing without compromising patient care? There are solutions to the problem, and they aren’t all high tech, but they do…
MANAGING THE OFFICE
Not enough time in the day? Here are four good ways to find new minutes
October 9, 2018 by
When responding to Medical Office Manager’s readers’ survey, many managers said the most difficult part of their job is finding time to get all the work done…
INSIGHT
An 8-step process to improve your medical practice
September 14, 2018 by
By Nick Hernandez bio
Physician owners know that there are four key objectives at the core of process improvement…
STAFF TRAINING
Develop a habit of training your staff and create a corporate culture of excellence
September 14, 2018 by
“Excellence is an art won by training and habituation,” said Aristotle. “We are what we repeatedly do. Excellence, then, is not an act but…
MANAGING STAFF
Surviving seven types of nightmare personalities
September 14, 2018 by
They may do good work but their obnoxious personalities spawn resentment and negativity. Don’t hesitate to strike hard at…
MANAGING THE OFFICE
Easy ways to make your medical office healthier
September 7, 2018 by
A medical practice focuses on patient health and wellbeing. Yet, too often, the workplace doesn’t promote staff health and wellbeing – and, in fact, detracts from it…
