By Lynne Curry bio Question: Our department’s weekly Zoom meetings are a train wreck. One coworker’s kids pop their heads in front of the screen and wave “hello.” Another guy’s kids are on the other side of the table from where he sits, and they interrupt him when he’s talking to argue with him. I’m obligated to attend these meetings. Any advice would be … [Read more...] about 8 ways to cut the chaos on Zoom
Productivity
Professionals working from home logging long hours including weekends
Although your practice is open to patients, some of your office staffers may be working from home. And they may be putting in longer hours than usual. A new study by global staffing firm Robert Half shows employees are working around the clock while at home. More than half (55 per cent) of professionals who transitioned to a remote setup as a result of the pandemic said they … [Read more...] about Professionals working from home logging long hours including weekends
Technical issues and too many participants are biggest virtual meeting pet peeves
If you're tired of video meetings, you're not alone. A new study by global staffing firm Robert Half shows video calls may be wearing on workers. Almost three-quarters of professionals surveyed (72 per cent) said they participate in virtual meetings. Those respondents reported spending about a quarter of their workday (24 per cent) on camera with business contacts or … [Read more...] about Technical issues and too many participants are biggest virtual meeting pet peeves
Five ways to boost practice efficiency on a shoestring budget
By Karen Mattocks bio It is every manager’s mantra: ‘Do more with the same number of staff.’ Translation? See more patients. Submit more claims. Generate more revenue—all while providing high-quality, low-cost care. How do successful managers accomplish this? They remove the organizational-level barriers that drain productivity, says Michael Mankins, co-author of Time, Talent, … [Read more...] about Five ways to boost practice efficiency on a shoestring budget
Getting that new patient info into EHR before appointment
Here are some reader tips for getting new patient information into the electronic health records prior to an appointment. They come from Tina Wheeler, Practice Manager for General and Laparoscopic Surgical Associates in Maryville, Il. This busy multi-physician general surgery office has four physicians and one nurse practitioner, with patients scheduled among these five … [Read more...] about Getting that new patient info into EHR before appointment
Easy ways to make your medical office healthier
A medical practice focuses on patient health and well-being. Yet, too often, the workplace doesn't promote staff health and well-being – and, in fact, detracts from it. Why does it matter? A healthy workplace encourages staff engagement and productivity, which has a direct impact on the profitability of the practice. To evaluate your workplace, and make necessary … [Read more...] about Easy ways to make your medical office healthier
Missouri staff train each other on solving the day-to-day issues
The best staff training, says a Missouri medical office manager, is the training staff give one another. At the OB/GYN office, staff do just that. They hold training sessions for one another on a "when-needed, what's-needed, and who-needs-it" basis. The office has four physicians and 25 staff. There's no set routine. The manager simply schedules an in-service whenever she sees … [Read more...] about Missouri staff train each other on solving the day-to-day issues
Weekly applause sheet creates positive attitude among staff
Any office experiences negative feelings among staff. But Sharon Hunter, manager of Granbury Internal Medical Associates in Granbury, TX, found a positive and lasting solution to the problem. It's what she terms an "applause sheet." At the top of the page is the name of one staffer, and the directions are to write down "the most valuable qualities that person has." The answers … [Read more...] about Weekly applause sheet creates positive attitude among staff
Employee incentive program increases number of patient well exams—and practice revenue
Pediatric Medical Group of Santa Maria, located in Santa Maria, CA, has found a way to quadruple the amount of well child and well baby exams at its office. "In the past, we always ran a recall report and had our staff call patients that were due for well exams," Camille Gamble, practice manager, tells Medical Office Manager. Although the process seemed to work okay, … [Read more...] about Employee incentive program increases number of patient well exams—and practice revenue
Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program
Are you seeing a surge in low morale and unproductivity among your remote workers? Research suggests that it may be your lack of strategy and training that's to blame, not the flexibility. According to new national research from the Flex+Strategy Group (FSG), major corporations such as IBM may have gotten it wrong when they cited remote work as a barrier to innovation and … [Read more...] about Telecommuters not working out? It’s not the flexibility that’s the problem; it’s your training program