The transition from ICD-9 to ICD-10, which took effect October 1, 2015, has significantly impacted health care providers. An entirely new set of codes as well as expansion of codes for greater specificity are now required. ICD-10 is a completely different system. The code set has been expanded from five positions (first one alphanumeric, others numeric) to seven positions. … [Read more...] about ICD-10: from transition to full implementation—and the first round of updates
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Staff work as a financial team and increase the up-front payments
With all its staff – front desk, billing, and clinical – working as a financial team, a North Little Rock, AR, surgery practice has increased its pre-surgery payments by 25 percent. “It’s not rocket science,” says Linda Atkins, manager of Neurological Surgery Associates. “It’s just common-sense things.” Every staffer “looks at the money picture” and has a role in it, she says, … [Read more...] about Staff work as a financial team and increase the up-front payments
Technology overload
Editor's picks: 4 ways to keep your cool in the midst of chaos Physicians have mixed feelings about technology Personal vs. professional life: setting boundaries … [Read more...] about Technology overload
Emailing and texting patients: how to keep it legal and safe
These days almost everyone uses email, and many people, especially younger people, are comfortable texting as well. According to a 2015 report by the Pew Research Center, text messaging is the most widely used feature of smartphones. The convenience of electronic communications is undeniable. But is it a safe and legal way to communicate with patients? State regulations … [Read more...] about Emailing and texting patients: how to keep it legal and safe
Why the new Massachusetts law matters, regardless of where your practice is located
Massachusetts recently signed into law An Act to Establish Pay Equity, S.2119, which takes effect on July 1, 2018. The new law prevents wage discrimination based on gender. The law includes several noteworthy changes related to the employment process, but perhaps the most significant is that it prohibits employers from requiring applicants to provide their salary history … [Read more...] about Why the new Massachusetts law matters, regardless of where your practice is located
Dealing with the cell phone abusers, the smokers, and the too-jolly staffer
Here are three people questions. They cover the cell phone and Internet users, the smokers, and the staffer who wastes time entertaining everybody. They are answered by Jonna Contacos-Sawyer, SPHR, CCP, CMC, president and consulting principal of HR Consultants, a management and human resources firm in Johnstown, PA. • What’s the most effective way to limit personal use of … [Read more...] about Dealing with the cell phone abusers, the smokers, and the too-jolly staffer
What every office manager needs to know about ‘at-will’ employment
What does at-will employment mean? It means that either the employer or the employee can end the relationship at any time and for any reason or for no reason at all – unless there is a contract for a term of employment. So why should a manager be concerned about that? Because most states say yes, there can be an implied contract of employment and no, that contract doesn't … [Read more...] about What every office manager needs to know about ‘at-will’ employment
Data breach
Editor's picks: HIPAA security can fail if the office doesn't take common-sense precautions Cybersecurity and social media top compliance concerns Beware of HIPAA-related text messaging risks … [Read more...] about Data breach
How to use influencers for marketing in health care
By Melanie Herron bio One of the greatest marketing tools a business can have is an effective spokesperson. There is no denying the power and influence a spokesperson can have on building a brand. Influencers are people who are comfortable talking about the brands they believe in. They are trusted as reliable sources for information and recommendations. And yes, … [Read more...] about How to use influencers for marketing in health care
Vacation plans
Editor's picks: How to schedule employee vacations for maximum efficiency and minimum conflict Paid time off can be anything under the sun, even unlimited vacation Use contract employees and temporary workers to solve difficult staffing issues … [Read more...] about Vacation plans