Medical Office Manager

Managing staff

The competent jerk: Managing a top performer who alienates his coworkers

By Lynne Curry Question: My top producer, “Luke,” out-performs any three employees. I love him to death. I wish I had more employees with his energy and drive. I also want to wring his neck. He alienates other employees with his brash “my way is the only way” attitude. When others are speaking in company meetings, he talks over them and cuts them off, using a condescending … [Read more...] about The competent jerk: Managing a top performer who alienates his coworkers

Keep your employees safe by complying with OSHA regulations

In a small medical office, the manager may be responsible for occupational safety, so make sure you know how to keep your workers safe and avoid OSHA violations. Here are some recommended approaches: OSHA Training Programs: OSHA (the federal Occupational Health and Safety Administration) provides a variety of training programs and resources specifically designed to help … [Read more...] about Keep your employees safe by complying with OSHA regulations

What is cultural competency and how do I attain it?

Cultural competency refers to the ability to understand, communicate effectively, and work with individuals from diverse cultural backgrounds. It involves acquiring knowledge about different cultures, recognizing and respecting cultural differences, and adapting one's behavior and practices to be inclusive and sensitive to cultural norms and values. As a manager, developing … [Read more...] about What is cultural competency and how do I attain it?

Howdy and welcome to the team: 8 best onboarding practices

Onboarding a new employee in a medical office is crucial to ensure a smooth transition and set them up for success in their new role. Here are some best practices to consider for an effective onboarding process: Pre-boarding preparation: Start the onboarding process before the employee's first day. Share necessary paperwork, such as contracts, policies, and forms, in advance … [Read more...] about Howdy and welcome to the team: 8 best onboarding practices

Be smart about scheduling to retain hourly employees

Staff scheduling can significantly impact the success of your practice. While scheduling may seem like a routine administrative task, its importance in retaining your valuable hourly employees cannot be overstated. A well-designed and thoughtful scheduling system can lead to increased job satisfaction, higher productivity, and improved staff retention rates. . Depending on the … [Read more...] about Be smart about scheduling to retain hourly employees

Workplace political discussions: Strategies for handling what’s coming

By Lynne Curry Employees care deeply about abortion, gun control, immigration, the uptick in crime, climate change, and other issues that affect their freedom, wallets, and quality of life. As a result, even seemingly innocuous comments concerning news events can escalate into bitter, emotionally charged workplace arguments that alienate coworkers and customers, damage … [Read more...] about Workplace political discussions: Strategies for handling what’s coming

‘I’m a threat to my boss because I’m smarter’

By Lynne Curry Over the years of your career, you may have found yourself on both sides of the following situation, first as a bright young staff member and later as a manager dealing with a brash new employee. Question: I am a threat to my supervisor. It’s not my fault, but it may cost me my job. Things were going well between my supervisor and I until last month. In an … [Read more...] about ‘I’m a threat to my boss because I’m smarter’

The power of emotional intelligence: A guide for medical office managers

In today's dynamic healthcare environment, the role of a medical office manager is more challenging than ever. Not only do you need to efficiently manage the administrative tasks, but you also play a crucial role in maintaining a positive work environment and fostering effective communication among your team members. This is where emotional intelligence (EI) comes into play. In … [Read more...] about The power of emotional intelligence: A guide for medical office managers

Time blocking strategies for success: A guide for medical office managers

Managing the day-to-day operations of a medical office while juggling multiple tasks and projects requires smart time management. One powerful method for staying organized and focused is time blocking. By allocating specific blocks of time to different responsibilities, it's easier to boost productivity, streamline workflows, and keep projects on track. Here’s how time blocking … [Read more...] about Time blocking strategies for success: A guide for medical office managers