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Be smart about scheduling to retain hourly employees

Staff scheduling can significantly impact the success of your practice. While scheduling may seem like a routine administrative task, its importance in retaining your valuable hourly employees cannot be overstated. A well-designed and thoughtful scheduling system can lead to increased job satisfaction, higher productivity, and improved staff retention rates. .

Depending on the size and structure of your practice, you might have some of these staff members on hourly wages instead of monthly salary—receptionist, medical assistant, billing and coding specialist, medical transcriptionist, records technician, medical equipment tech, office cleaner and office assistant. Good scheduling practices could give them:

  1. Consistency and predictability

By providing consistent and predictable work schedules, you demonstrate your commitment to fairness and respect for your employees’ time. Hourly employees often face challenges in balancing their work and personal lives, and uncertainty in scheduling can add unnecessary stress. By establishing a stable and reliable schedule, you help your employees plan their personal commitments, such as childcare, education, or other part-time jobs. This consistency instills trust and fosters a sense of loyalty, increasing their overall job satisfaction.

  1. Improved work-life balance

A well-structured schedule that takes into account the personal needs and preferences of your employees can significantly improve their work-life balance. Recognizing that your employees have lives outside of work and accommodating their personal obligations can result in a more engaged and motivated workforce. When employees feel valued and supported, they are more likely to remain committed to their roles, leading to higher employee retention rates.

  1. Minimized employee burnout

Burnout is a prevalent issue in the healthcare industry, and scheduling plays a crucial role in managing it effectively. By considering factors such as workload distribution and adequate rest periods, you can help prevent employee burnout. Avoiding excessive overtime and providing appropriate time off ensures that your employees can recharge and maintain their well-being. Prioritizing their physical and mental health through well-thought-out schedules demonstrates your commitment to their overall well-being.

  1. Increased staff collaboration and engagement

Effective scheduling can facilitate stronger team dynamics and enhance collaboration among your hourly employees. By aligning shifts and overlapping schedules strategically, you create opportunities for staff members to interact and support one another. Collaboration fosters a sense of unity and shared purpose, leading to a more positive work environment. Engaged employees are more likely to go above and beyond their job descriptions, leading to improved patient care and ultimately benefiting your medical office.

  1. Addressing employee preferences

Scheduling should not be a one-size-fits-all approach. Recognizing and accommodating your employees’ scheduling preferences can have a significant impact on their job satisfaction and, consequently, their retention. Where possible, involve your employees in the scheduling process, allowing them to express their preferences and needs. Consider flexible scheduling options, such as offering shift swaps or alternative work arrangements, whenever feasible. By addressing individual preferences, you demonstrate your commitment to creating a supportive and inclusive workplace.












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