Whether you dealing with a patient at the front desk, a staffer with a problem or a physician partner with instructions for you, you need to practice active listening. The skill of active listening has the power to transform relationships, enhance team collaboration, and drive organizational success. As a manager, honing your active listening skills can lead to a more engaged … [Read more...] about Practice the art of active listening
Managing staff
6 reasons to have on-site childcare…and how to set it up
For onsite employees, care of their children is a constant worry. Inconvenient dropoff and pickup times, last minute cancellations by caregivers, concerns about the care being given and a host of other problems haunt employees through the work day. For some offices, a child care service at or near the office is a solution the benefits parents and the employer. Advantages of … [Read more...] about 6 reasons to have on-site childcare…and how to set it up
Be ready for disaster with an emergency preparedness plan
From power outages to rainstorms, earthquakes to wildfires, the unexpected can happen. That's why your office needs a comprehensive emergency preparedness plan is essential. Here are key steps in establishing a plan. 1. Assess Vulnerabilities: Begin by identifying potential risks that could impact your office, such as natural disasters (earthquakes, floods, hurricanes), … [Read more...] about Be ready for disaster with an emergency preparedness plan
How to help your staff in times of economic uncertainty
In times of economic uncertainty, employees may experience increased stress, anxiety, and insecurity about their financial well-being. As an office manager, it is crucial to proactively address these concerns and provide support to your team. By fostering a positive and caring work environment, you can help your employees navigate these challenging times with confidence and … [Read more...] about How to help your staff in times of economic uncertainty
18 ways your medical office can run afoul of laws and regulations
Running a medical office comes the responsibility for ensuring compliance with various laws and regulations. Failure to meet compliance requirements can lead to legal, financial, and reputational troubles. Here are some—but by no means all—the ways your medical office can run into compliance trouble: HIPAA Violations: Failure to protect patient health information and maintain … [Read more...] about 18 ways your medical office can run afoul of laws and regulations
10 ways to reduce time-wasting meetings
Purposeful Meeting Agendas: Before scheduling any meeting, clearly define its purpose and desired outcomes. Craft a detailed agenda and share it with participants in advance. This helps attendees prepare relevant input and ensures that the meeting stays focused on achieving its objectives. Consider Alternatives: Not all communication requires a formal meeting. Explore … [Read more...] about 10 ways to reduce time-wasting meetings
Checklist: Is the office ready for your summer vacation?
Your long-awaited and well-deserved summer vacation is approaching. Is your staff prepared to run the office smoothly in your absence? Use this list to see if you have the bases covered. Vacation Preparation Checklist for Busy Medical Office Managers Delegate Responsibilities: Identify competent staff members to handle key tasks during your absence. Assign … [Read more...] about Checklist: Is the office ready for your summer vacation?
7 ways to deal with gossip and promote a positive work culture
People like to talk about other people, and the lively, sociable staffers in your medical office are no exception. Workplace gossip can be a persistent challenge, capable of undermining team dynamics, eroding trust, and hindering productivity. As the manager of a medical office, it is crucial for you to recognize the detrimental impact gossip can have on your team’s … [Read more...] about 7 ways to deal with gossip and promote a positive work culture
How to support a grieving employee
When an employee is grieving the loss, a good manager can make things a little easier at work. The grieving process is deeply personal and varies from individual to individual, so it's crucial to approach each situation with empathy and flexibility. Here are some ways office management can support a grieving employee: Express condolences: Offer sincere condolences to the … [Read more...] about How to support a grieving employee
Feeling burned out? You and 40% of professionals
Burnout is a problem that just won't go away, new research from global talent solutions and business consulting firm Robert Half shows. In a survey of 1,132 professionals, 36 per cent of respondents reported being more burned out now than a year ago. Workers said the most common factors contributing to burnout today are: Heavy workloads (54 per cent) Lack of communication … [Read more...] about Feeling burned out? You and 40% of professionals